Please Help: O2 broadband cancellation - £50 charge for router

junkmail42

A. Buy a secondhand router same model. I doubt they'd check the s/n.

B. Ask O2 if you complete the 12 months, will they still want their router back.

C. Explain the problem to O2. If they don't let you off, pay them £50, or risk legal action.

clairet707

They will probably want the router back even after the end of your contract tbh

Weve just been sent a new router by O2 as the old one was playing up and we still have to return the old one or we will be charged £50

We are still with O2 and will be for a while yet...

spark_deals

spadoosh wrote: »

i also don't think they will ask for the box back then.

Whatever comes, the router is always o2's property (t&cs).
Return or cough up £50. I was with o2 bb (contract finished and paying £2.50 retention offer) when orange started offer of free bb for pay monthly mobily contracts. o2 had the same offer. I asked o2 to match, they couldn't as I still was customer. I asked if I cancel and return, they said, I can't return for 6 months. Moved on to Orange bb.
Asked if I could retain the router, was offered yes, FOR £50 ONLY. I thanked them and they sent prepaid grey envelope.

IN short, Return or cough up £50.

HTH
Spark




EDIT:- FAO OP please
Please have look here. It might be of some help. But make sure you return everything: router, transformer, microfilter X2, RJ11 X x, RJ 55 X 1, installation CD, or the charges still stands.
HTH

Router

junkmail42 wrote: »

A. Buy a secondhand router same model. I doubt they'd check the s/n.

B. Ask O2 if you complete the 12 months, will they still want their router back.

C. Explain the problem to O2. If they don't let you off, pay them £50, or risk legal action.

yeah I saw one for sale it was cheap, I am going to buy that one, but I really hope they will not know its not actually mine. I wonder if anyone has experience with this and if they found out?

Router

clairet707 wrote: »

They will probably want the router back even after the end of your contract tbh

Weve just been sent a new router by O2 as the old one was playing up and we still have to return the old one or we will be charged £50

We are still with O2 and will be for a while yet...

yeah live and learn. I thought we get unused items when we buy packages, but they recycle apparently

Router

spark_deals wrote: »

Whatever comes, the router is always o2's property (t&cs).
Return or cough up £50. I was with o2 bb (contract finished and paying £2.50 retention offer) when orange started offer of free bb for pay monthly mobily contracts. o2 had the same offer. I asked o2 to match, they couldn't as I still was customer. I asked if I cancel and return, they said, I can't return for 6 months. Moved on to Orange bb.
Asked if I could retain the router, was offered yes, FOR £50 ONLY. I thanked them and they sent prepaid grey envelope.

IN short, Return or cough up £50.

HTH
Spark

oh I see. The router i saw was just the router by itself

Another one was selling the whole box (i assume with all the things you listed in it) for £20, bt then run the risk of O2 rejecting the router because "it was not the one they gave me", what
to do?

Router

spark_deals wrote: »

HTH
Spark

thanks for listing those items.
I just called 02 and said to them not sure what the cables are so she said as long as I return the router and the plug for the router its fine, but it would be better if i send the other stuff in too
now ill just go and buy a cheap router by itself and hope they dont notice

and they cant send the prepaid envelope to my new address, so ill probably pick it up from the old one :rolleyes:

thanks to all who contributed to help

spark_deals

Router wrote: »

and they cant send the prepaid envelope to my new address,

Why can't they?If they can't, you can't.

AS in plain english= ticket back, money back.
If you fail to recieve the prepaid envelope, they forego their right to the router, despite you advise them of your new address.
HTH
Spark
Edit:-
They need router and transformer, you mean.

Router

spark_deals wrote: »

Why can't they?If they can't, you can't.

AS in plain english= ticket back, money back.
If you fail to recieve the prepaid envelope, they forego their right to the router, despite you advise them of your new address.
HTH
Spark
Edit:-
They need router and transformer, you mean.

haha nice one, ill tell them to send to new address or else

I really dont know what a transformer is, she described it as the plug to the router?

macman

Yes it's the mains adaptor between the router and the wall socket, if you buy a second hand one it should come with that and the cabling-if not it's not much use.
The cabling is the standard phone cable between router and BT socket, and the ethernet cable between router and PC. But presumably you've chucked those away as well...