Please Help: O2 broadband cancellation - £50 charge for router

Router

Hello all

I really need some help

We moved home before my O2 broadband was over and we got Virgin instead in the new flat because we didnt need to pay for installation

I threw away my O2 router because I am not going to need it and I didnt think they want it back as I got that box from the store when I first signed up and thought it belonged to me....well I received a call from them saying I must return the router or there is a £50 charge

What do I do now?

I cant pay this amount because I will be majorly !!!!ed off to have to do this, and I need the money right now

They never mentioned I had to return this

What if I tell them I am not cancelling and wait for another 3 months until the contract is over, which would be 12 months, would I have to return the router then? and will they know I am not using their broadband? I still have to pay for 3 months anyway until the contract is up

Thanks a lot

Empty_pockets

You'll have to either pay the remaining 3 months or pay the £50.

Just change to the cheapest tarriff. Not sure how much is is but i'm on the middle on and pay £10pm.

split_second

you might have to return it, the router is always their property, if you change isp the router is useless to you anyway

Edinburghlass_2

Ask on Freecycle for an o2 router?

macman

The 02 router is not useless when you change ISP's, it can be used on any ADSL connection, it's not locked to 02.
Could you not at least have sold it on rather than chucked it away?-you'd have got around £20 for it.

kwikbreaks

Router wrote: »

They never mentioned I had to return this

I find this very surprising. When I called to cancel they told me there and then that they wanted the router back and sent a prepaid bag to return it in. I suspect that you didn't get around to calling them until after you'd binned it and moved.

withabix

It will all be in O2's terms and conditions that you signed up to. You did read them, didn't you?

You broke the terms of your contract and you are !!!!ed off that they want to charge you? Why?

You will have to pay the £50 or wait until the end of your minimum term, although you will still need to check the T&Cs if you do the latter, because they may still require you to return THEIR router.

Router

Empty_pockets wrote: »

You'll have to either pay the remaining 3 months or pay the £50.

Just change to the cheapest tarriff. Not sure how much is is but i'm on the middle on and pay £10pm.

i have to pay the remaining 3 months anyway because I cant cancel the contract. So I am wondering if I let them think that I have not canceled and wait until 12 months is over, will I still have to return the router and will they know I am not actually using their broadband?

thanks

Router

split_second wrote: »

you might have to return it, the router is always their property, if you change isp the router is useless to you anyway

as i said on my post, i threw it away

Router

Edinburghlass wrote: »

Ask on Freecycle for an o2 router?

thanks i will try that but will they know its not mine? i mean does it have a special number?

Router

macman wrote: »

The 02 router is not useless when you change ISP's, it can be used on any ADSL connection, it's not locked to 02.
Could you not at least have sold it on rather than chucked it away?-you'd have got around £20 for it.

well i didnt know it was worth anything