Three no longer using Orange Network

tazdevil01985

dmcclymont wrote: »

Any tips for getting out of the agreements, or letter templates.
Best delete the duplicate post I did :-(

I hate this kind of behavior from suppliers. No public announcement, shops not informed, T&C's are irrelevant, UK contract law is what over rides them, this is a clear detriment of service.

Arghhhhh, I only just moved to three and I was very happy - for those who want to know I think it all turned off 18th of Dec!

Oh and in my area at least, the coverage checker is TOTALLY wrong, needs a manual remap!

Cheers.



Dunc.

Hi Dunc this will not be a switch off Orange entered a Change Freeze from the 6th December and turning off the H3G access requires a change to remove data from the Orange systems. You may need to speak to H3G and enquire if the LAC in your area has been switched off.
This is NOT a nationwide effect it is where H3G feels that 3G coverage is sufficent and is part of their RAN share with T Mobile and has been gradually occuring for almost a year.

jnm21

kingofherts wrote: »

if your network agrees to let you out of the contract early witout penalty they are quite within their rights to ask for the handset to be returned.

All mobile phone contracts have t&c regarding signal and no provider guarantees any kind of signal at all in specific locations, it is a MOBILE phone after all, so them cancelling the agreement is an act of goodwill on their part. if you wiish to kepp the handset then the network will insist you keep to the contract as agreed and continue to pay the monthly charges, otherwise people could just check which network is a bit shonky where they live, take a contract and then demand it be cancelled and pocket a £500 handset

kingofherts wrote: »

No contract breach has occurred here

T&c state that mobile signal is never guaranteed and as this signal was being provided by a third party ( orange in this case) it could have been switched off at any time completely out of threes control

In this instance three have agreed to end the contract early as a gesture of goodwill, legally they do not have to do this and could hold customers to their contracts as it states coverage is never guaranteed. However they are being gracious and decent about it. In return for this gesture they can ask for the handset to be returned, refuse to return it and j would fully expect the offer of goodwill to be withdrawn and for the network to hold you to the contract

Complete drivel! If the network agree to release you from your contract without early penalty fees, the network will not (cannot) ask for the phone back. Have you ever seen the glee which arises when mobile operators change charges/conditions? People know that it means getting out of the contract without penalty (including keeping the phone).

One note of caution for people let out of their contract is that if the phone was obtained through a third party retailer (e.g. Carphone Warehouse), their contract (to supply the phone) will say that in the event that they do not get paid by the network, they will request (probably debit without request, from the card details provided) the value of the phone (probably at an unrealisitc RRP).

No one can be certain how this would go - if the network lets you leave the contract due to a fault on their side (rather than terminating because of a breach of contract on your part), firstly will they pay the retailer their commission (this may not always be the same answer) and secondly would the clause in the retailer contract be deemed unfair in court (which obviously I would not like to bank on, nor lose sleep worrying over this answer)? It may be worth starting a poll on this (Have you terminated a contract early - if so...) to guide others.