I could kill my bank!!!!!

daniel598

zppp wrote: »

Re the common sense protocol, that's all very saying that, but as a scenario someone calls up saying they had a transaction duplicated on Betfred for example, when you do get multiples of transactions in a very short space of time. How do you know what has been duplicated?

In this case where one payment has already debited the account so its clear which payment is duplicate but I understand what you mean. In that case I would always ask the customer to check the receipt to see what authorisation code is printed. For online/telephone transactions this is obv alot more difficult and would ask the cust to call the company to try and obtain the auth code

On the common sense approach what I meant was that alot of staff in telephone banking seem unaware off the policy as there has been confusion in the past in what the correct practice is

Laurenbelle

daniel598 wrote: »

Working in the banking department of the Halifax for a few years now I know from experience that it is possible to remove these transactions immediately. However would always make the customer aware that if the company still wanted to take payment they could.

At Halifax only transactions over 250.00 need a letter from the company

Yes I do agree the system is open to abuse obv the onus will always fall back on the card user if they are chancin their arm and they will be charged if the fund aren't there!

The function to remove pending transactions is not available to most anymore and "most" have been told through training that they no longer are able to release pending auths so the info you have given is not 100% correct.

daniel598

Laurenbelle wrote: »

The function to remove pending transactions is not available to most anymore and "most" have been told through training that they no longer are able to release pending auths so the info you have given is not 100% correct.

And where do you source this information about "most" from? Because everyone has access to the system to remove auth

Secondly it is something that is still being actively trained as we had 6 new people join in the last 3 months in the team and it's something they were are all aware off and had the supporting information in their training guide on the procedure and steps to take it off

rich_shot2003

daniel598 wrote: »

And where do you source this information about "most" from? Because everyone has access to the system to remove auth

Secondly it is something that is still being actively trained as we had 6 new people join in the last 3 months in the team and it's something they were are all aware off and had the supporting information in their training guide on the procedure and steps to take it off

I called Halifax today and they told me they couldnt do it but they could see it and said would have to wait for it to go back onto account.

Loughton_Monkey

I could kill my bank!!!!!

I couldn't help noticing the title of your post.

Being a pedantic little sh*t myself, I wondered if this was possible. Kill all the people in one branch? Possible! In all branches and Head Office? A bit more difficult. Worldwide? Almost impossible (word would get round).

So I came to the conclusion that you mean kill the "Entity" of the bank. In other words, the corporation itself. It's asset value.

But now I have got to thinking why would you do that? Using the device of suicide, they are doing it perfectly well on their own.

rich_shot2003

Loughton_Monkey wrote: »

I could kill my bank!!!!!

I couldn't help noticing the title of your post.

Being a pedantic little sh*t myself, I wondered if this was possible. Kill all the people in one branch? Possible! In all branches and Head Office? A bit more difficult. Worldwide? Almost impossible (word would get round).

So I came to the conclusion that you mean kill the "Entity" of the bank. In other words, the corporation itself. It's asset value.

But now I have got to thinking why would you do that? Using the device of suicide, they are doing it perfectly well on their own.

I like that :j

The Money went back onto the account this morning after sitting on it for a week.