I could kill my bank!!!!!

daniel598

If i was you I would call Halifax and ask them to delete the hold which will release the funds immediately. If you leave it the hold will stay on the account for 5 working days and then disappear automatically

rich_shot2003

daniel598 wrote: »

If i was you I would call Halifax and ask them to delete the hold which will release the funds immediately. If you leave it the hold will stay on the account for 5 working days and then disappear automatically

Will they see what is on hold? as ive asked before as this has happened before and they said they had to wait till it did it automatically.

Its with the Halifax.

diable

You would kill for £22.70 what would you do if something really bad happened to you?

daniel598

rich_shot2003 wrote: »

Will they see what is on hold? as ive asked before as this has happened before and they said they had to wait till it did it automatically.

Its with the Halifax.

Yeah they can see what exactly is on hold. What I would say is if you get through to someone with a bit of common sense they will see it's a duplicate transaction and take the outstanding one off.

TB85

Although the advisor you speak to will be able to see all pending/held transactions, it's unlikely they would automatically release the funds back to you at your request.

If it were that simple, the system would be open to abuse.

Ultimately a debit card transaction is guaranteed, and so from past experience I've had with payment services, they will want something from the company/retailer that is holding the funds (on letter headed paper, inc the PAN number of the card and authorisation code) stating that they no longer have an interest in the funds.

Failing that, it will automatically release back to you within a few days.

daniel598

TB85 wrote: »

Although the advisor you speak to will be able to see all pending/held transactions, it's unlikely they would automatically release the funds back to you at your request.

If it were that simple, the system would be open to abuse.

Ultimately a debit card transaction is guaranteed, and so from past experience I've had with payment services, they will want something from the company/retailer that is holding the funds (on letter headed paper, inc the PAN number

Failing that, it will automatically release back to you within a few days.

Working in the banking department of the Halifax for a few years now I know from experience that it is possible to remove these transactions immediately. However would always make the customer aware that if the company still wanted to take payment they could.

At Halifax only transactions over 250.00 need a letter from the company

Yes I do agree the system is open to abuse obv the onus will always fall back on the card user if they are chancin their arm and they will be charged if the fund aren't there!

Mikeyorks

daniel598 wrote: »

What I would say is if you get through to someone with a bit of common sense they will see it's a duplicate transaction and take the outstanding one off.

So there isn't a policy. It's purely down to the individual? How very curious.

On the rare occasions I've experienced these 'phantom' transactions - I've certainly had to go via the retailer where I've been iritated enough to get it sorted. Rather than wait :

the hold will stay on the account for 5 working days

- the 7 working days Halifax assured me their software waited before giving up on such a transaction (admittedly a few years ago).

pqrdef

On the face of it, removing a hold just puts the transaction on the same basis as an offline transaction or guaranteed cheque. If the customer has these facilities, there didn't ought to be a problem.

There is of course a cost to the bank, in that removing a hold may lose them an opportunity to decline a Direct Debit and charge for declining it.

zppp

pqrdef wrote: »

There is of course a cost to the bank, in that removing a hold may lose them an opportunity to decline a Direct Debit and charge for declining it.

That is doubtful. The bank I work for allows transactions to pend for only 2 days when the funds become available again. It is up to the individual bank with this.

Re the common sense protocol, that's all very saying that, but as a scenario someone calls up saying they had a transaction duplicated on Betfred for example, when you do get multiples of transactions in a very short space of time. How do you know what has been duplicated?

dartsarecool

I've got a similar, but more expensive problem with a prepaid debit card. I loaded up enough money on my Secure Trust card and duly went to Asda. I handed over my card to pay £135.92 and it was declined. Obviously not happy because I knew there was enough on it to pay that. Not wanting to hold up the queue, I paid using another card. Now I'm stuck with that transaction processing on the Secure Trust card and Asda & Secure Trust are both blaming each other. The bank won't delete it for 45 days (yes that's right, over 6 weeks!) and Asda are refusing to send Secure Trust a fax to confirm that they don't want paying. I've already had a similar problem with a £15 transactio with Sky that I'm waiting to have back, but how do they expect me to wait this long for the transaction to be cancelled