Consumer right after 1 year guarantee expires

coljanscot

Bought samsung home cinema system 06/08/09 it has ceased functioning. Really disappointed comet group are not interested. Do i have any rights under european law as to the expectation that an electrical system should last more than 1year 3 months:(

gordikin

There's a secret 2 year European law.

Comet_company_representative

coljanscot wrote: »

Bought samsung home cinema system 06/08/09 it has ceased functioning. Really disappointed comet group are not interested. Do i have any rights under european law as to the expectation that an electrical system should last more than 1year 3 months:(

Hi Coljanscot,

My name’s Matt and I’m from Comet.

From the information you have supplied, as your cinema system is now outside of the manufacturers guarantee, any inspection at this stage would be done on a chargeable basis. Once an inspection is completed, if the fault is deemed to be due to a manufacturing defect then this will be taken into consideration when any costs are applied.

Should you wish to arrange an inspection, please contact our service booking line on 0844 800 95 95, selecting option 3, upon which a colleague will be able to arrange a suitable date for an engineer to and attend. Alternatively, should you experience any problems please send me an e-mail at the link below which included your purchase details.

https://comet.custhelp.com

Thanks

Matt

High__Flyer_2

Who told you about the law?

That's a Secret

There's No two year law.

You aint seen nuffin!

italiastar

gordikin wrote: »

There's a secret 2 year European law.

yes there is - http://www.guardian.co.uk/money/2009/jun/05/consumer-rights-returned-goods

italiastar

Comet_company_representative wrote: »

Hi Coljanscot,

My name’s Matt and I’m from Comet.

From the information you have supplied, as your cinema system is now outside of the manufacturers guarantee, any inspection at this stage would be done on a chargeable basis. Once an inspection is completed, if the fault is deemed to be due to a manufacturing defect then this will be taken into consideration when any costs are applied.

Should you wish to arrange an inspection, please contact our service booking line on 0844 800 95 95, selecting option 3, upon which a colleague will be able to arrange a suitable date for an engineer to and attend. Alternatively, should you experience any problems please send me an e-mail at the link below which included your purchase details.

https://comet.custhelp.com

Thanks

Matt

How can you be allowed to post as an official representative and then give the same incorrect information that I would expect from one of your, or competitors stores. That's why John Lewis give a minimum 2 year guarantee - they are not giving anything extra, just making sure that they are compliant with EU (of which the UK is part of) law - same applies to Lidl Aldi Tichibo who are all German

dmg24

Comet_company_representative wrote: »

Hi Coljanscot,

My name’s Matt and I’m from Comet.

From the information you have supplied, as your cinema system is now outside of the manufacturers guarantee, any inspection at this stage would be done on a chargeable basis. Once an inspection is completed, if the fault is deemed to be due to a manufacturing defect then this will be taken into consideration when any costs are applied.

Should you wish to arrange an inspection, please contact our service booking line on 0844 800 95 95, selecting option 3, upon which a colleague will be able to arrange a suitable date for an engineer to and attend. Alternatively, should you experience any problems please send me an e-mail at the link below which included your purchase details.

https://comet.custhelp.com

Thanks

Matt

I would be embarrassed to write that. It is no more helpful than the response from Comet the OP has already had.

italiastar wrote: »

yes there is - http://www.guardian.co.uk/money/2009/jun/05/consumer-rights-returned-goods

I would be even more embarrassed to write that! :rotfl:

italiastar

dmg24 wrote: »

I would be even more embarrassed to write that! :rotfl:

Why, What's the problem ?

System

What is an EU Directive?
'A directive is a legislative act of the European Union which requires member states to achieve a particular result without dictating the means of achieving that result.'

In this case the Sale of Goods Act exceeds the requirements of the directive thereby achieving the result of the directive.

dmg24

italiastar wrote: »

Why, What's the problem ?

See below!

!!!!!! wrote: »

What is an EU Directive?
'A directive is a legislative act of the European Union which requires member states to achieve a particular result without dictating the means of achieving that result.'

In this case the Sale of Goods Act exceeds the requirements of the directive thereby achieving the result of the directive.

italiastar

dmg24 wrote: »

See below!

And that's why you'd be embarrassed? please elaborate