Quoted one price, charged more than quote?

4743hudsonj

Zither wrote: »

Hi Equaliser, thanks for your reply.

Yes I hear lots of good things about John Lewis's customer service. I think Hudson and yourself make an excellent point. But in practice, do you think they'd accept that they're supposed to sell to me at the lower price because they didn't read me the T&Cs (which I also didn't look at on the website)?

Cheers :A

Its not that theyre supposed to. They HAVE to

Looking at it again, im 100% confident that this is a contract for the lower amount. If they refuse to comply, sue them for specific performance or compensation for loss of a bargain.

Zither

Haha true, I guess I meant that they'd have another technicality that they could use to void the contract(y thing!).

But you think the contract is there because they didn't explain the T&Cs so I was in my rights to assume the contract was finalised there and then when I confirmed that I wanted to buy it?

:A

lucylucky

Zither wrote: »

Hey Lucky, true but they said they needed to listen back to the phone call I made when I ordered the TV 'to see what was said' before they could take further action.

You make a good point tho.

The above may well be true, but you do have an electronic receipt for £850, so what is the £1200 debit all about?

You take control, you contact them.

This is not about being bolshie in any way it is about you driving things forward.

At the end of the day they can say it is an honest mistake but you do not need to wait for them to say that.

Zither

Hey Lucky, again True.

I guess I tend to treat ppl/companies too matey. Need to start seeing them as more of a business, not a friend.

Cheers.

savercol

It's Thursday today. Just wondering what came of this.

Zither

Hi Savercol, sorry for late reply - was busy playing with the TV!

Aside from a couple of hickups, JL were pretty excellent, confirming they'd sell me the TV at the advertised price. They also refunded the money to my account on the day of delivery. Can't fault them really. Credit where credit is due.

However...I think the TV that came is slightly faulty! (Of course not JL's fault) - Going to have to call them tomorrow to see about a replacement set! Hope they're after-sales service is as excellent!

I might start another topic on this, but does anyone know statutory rights regarding a refund on a replacement set? I.e. if the second one is faulty, am I still within my rights to ask for a refund??

Thannnnnkkssssss

Gavin83

Would you really want a refund when you know you won't get the same TV for the same price anywhere else?

They could actually screw you over here by offering you a refund on the faulty set, therefore getting their money back. Will be interesting to see the outcome.

Zither

Good point Gavin.

I called today. I went to tech support and they told me I'd need to get in touch with the manufacturer as the manufacturer was responsible for the first year warranty. I wasn't sure about this so I consulted an excellent, well known Audio Visual Forum(s) on any similar experience, with the consensus being I should be eligible for a replacement or refund. So, the second time I called them I went through to the standard customer service line. The guy I spoke to was young but helpful - after speaking to his manager and supervisor, he assured me I could get a replacement....however, they had no TVs of the same model in stock so he couldn't order a replacement until they were in stock. He recommended I call Pansonic, but that I would be able to ask for a replacement or refund whatever their thoughts on the matter, and that I could get back in touch when they were in stock again to order a replacement.

I'm not sure if I felt a bit messed around. I'm pretty sure they weren't lying to me, but I'm going to call back tomorrow. They'll be sick of hearing from me!

italiastar

In my experience , JL direct are a nightmare - I've never had a good experience with them. I've had the same problem as you with two two items. You might as well wait for them to send a replacement due to the saving you made. If you are near a store see if they've got it in stock and get JL direct to arrange a replacement with them to speed things up.

Zither

Sorry to hear about your experience. With a TV or otherwise?

I never thought of that! I'll pop in on Monday to see my local JL, they're only up the road. Is that what you did? Did it work?

Thanks for the idea!