Tesco .. Make sure you check your bill and where are the bags !

DCFC79

Storck wrote: »

When the pickers pick the shopping they use green crates for each separate person, 6 at a time. They do one section only. Either non food, produce, frozen and ambient. These cases are then taken into the back and sorted onto the correct van.

With the bags sometimes you put a couple of things in a bag from produce but a different person will pick the frozen so you may get another bag with only a few things in. Some mistakes will happen due to the speed that they have to pick at. Some stores are targeted at over 160 items an hour, normally it is about 140. This means that you have less than 30 seconds to find the product, scan it, bag it, put it in the draw and scan the draw to tell the system that it is there and then get to your next item. Plus getting from the back area through the warehouse and onto the shop floor and vice versa on way back.

As for the shortage of carrier bags if you think it is bad with the deliveries you should try and get one in store some weekends and dot.com takes priority for bags.

sounds like they could do with some more pickers, must be hectic trying to get the picking done on a saturday and sunday

Storck

Usually just as busy any day of the week as all the slots are usually taken.

My local store has just got a new van, so 10 now, and also got a load of new pickers.

Frogletina

Ocado is wonderful in my opinion, but I know not everyone has one in their area.

I have an apartment on the third floor. All drivers bring the crates into my kitchen and take the bags out.

I have never had a substitution. I had a missing box of tissues this week but it was simple to enter this missed item online and then my account was credited very quickly.

Also I got a 15% discount, and get offered this quite regularly. Tesco price matched on identical branded products. Delivery charges vary, but I can often find a free slot (late evening usually, but sometimes there are daytime ones)

At the moment for new customers there is £15 off a minimum order of £75.

angeluk2

BLT wrote: »

OK I understand most of this, but having a tantrum because no one packed for you. Are you armless, in which case how did you drive there . You want cheap groceries, along with 2 people there just to serve the customer?

Im not suprised the cashier was looking sulky if you had a rant about the fact that you had to pack your own bags. Go and shop in Harrods if you are that precious

Im thinking you did not read the post correctly or failed to understand the point picnmix was making.
The cashier started ringing the items through the till as they were being put onto the belt, once the shopping had all been taken out of the trolley and put onto the belt one end, the cashier had rung it all through before they had got to the other end to start packing it. I don't think they implied they were 'precious' and needed someone to pack for them, just simply to be able to pack their shopping the other end as it went through the till so not to end with a massive pile of goods. No the cashier doesn't have all day to wait for it to be loaded on the belt, but they ended up waiting for it all to be packed the other end anyway.

I also don't understand why you had to post in the manner you did? i understand everyone has an opinion and a right to express it but i don't believe it gives people the right to be rude to others

rosalie-lavender

On the whole I am very happy with the delivery service from Tesco. I prefer the bagless option because I find it easier to see if anything is missing. The drivers always bring it through to my kitchen for me.

The drivers are always very good to my Mum who lives in another part of the county. There is a note on her account to say she needs time to get to the door and the drivers carry her shopping through and even unpack it for her. She is elderly with back problems and the drivers ask how her back is and generally show an interest in her.

I have sympathy with those of you that don't have such a good service because Tesco's delivery went through a very bad stage here. Several of my friends and neighbours gave up deliveries altogether or changed to a different supermarket. Just as I was about to switch to a different supermarket they opened a central warehouse just for deliveries and the service vastly improved.

What I have noticed is I need to double check the day before delivery that offers are still valid and haven't been changed or withdrawn. I always check when I pick my shopping that the offers are valid on my day of delivery. I have found on more than one occasion recently that offers have changed or disappeared altogether, before the date that it said on the website when I picked the order.

meatsweats

Tesco are terrible for not programming the offers into tills. I've been on self-service and noticed an offer hasn't gone through, the assistants advice is to buy the offer then get the money refunded at customer services. Why should they take my money then give it back? Why not charge the correct price????

Middy

I have done online shopping with Mr T before. I ordered a Colemans packet mix (such as Chicken Casserole) - on a bag on its own. On the same order, in a bag on its own, a box of 12 Oxo cubes.

One order I had 72 items and came in 32 bags! If I did that shopping at a store, I would only used about 7 bags and put large things such as boxes of cereal loose in the boot.

skintbint_2

meatsweats wrote: »

Tesco are terrible for not programming the offers into tills. I've been on self-service and noticed an offer hasn't gone through, the assistants advice is to buy the offer then get the money refunded at customer services. Why should they take my money then give it back? Why not charge the correct price????

personally i would pay the higher price and hot tail it over to CS desk as they give you double the overcharge back! - pay £1.00 for something that is on offer at £0.50 pop over to CS and they will give you your pound back so free item! (2x 50p overcharge)

LegalBlonde

BLT wrote: »

OK I understand most of this, but having a tantrum because no one packed for you. Are you armless, in which case how did you drive there . You want cheap groceries, along with 2 people there just to serve the customer?

Im not suprised the cashier was looking sulky if you had a rant about the fact that you had to pack your own bags. Go and shop in Harrods if you are that precious

Well it depends, if he is stood there not doing his job. I used to work at Aldi and was specifically instructed NOT to help people pack their bags, as it would slow things down, the rule was HTG, Hello Thank you Goodbye. (We were also built in cleaners, security guards, stock rotators, delivery managers...I could go on)

Anyway, I doubt this is Tesco's policy and I am sure part of that sulky teen's job description is to at least OFFER to help pack, never mind the common sense of waiting a minute if someone is shopping on their own before scanning everything through. I am sure they are getting paid more than I did as well!

I am sure most of you would be unhappy if on the receiving end of a sulky teen not doing their job, so not really understanding the sympathy for the lazy Tesco employee here??

LegalBlonde

catslovelycats wrote: »

Nor am I, given they were a teenager. Poor thing probably didn't have a clue what to say

If I could unthank you for this post I would. Words failed me. They are getting PAID to do a JOB. Poor thing!