Tesco .. Make sure you check your bill and where are the bags !

BLT_2

picnmix wrote: »

I make my delivery guy wait, as he loads it into the hallway, I carry it through to my kitchen, the one time he brought it without bags I went to my kitchen grabbed a handful and then passed them to him to unload into - he wasnt best pleased, but I refuse to end up with my hallway looking like the reject pile in Tesco. The store is just as bad, last time I went in the checkout person didnt say a single word to me, started scanning as I was unloading and by the time I got to the other end there was a mountain of food piled high, they didnt even have enough space to scan properly. They didnt offer any bags. They didnt offer to help pack and then on the very last item she picked it up to put in the bag, that was the point that I lost it. I had a bit of a rant, about customer service and their crappy carrier bags, as I was doing this the bag I lifted split and contents spilled everywhere. No apology just a sulky looking teenager glaring at me.

I vowed never to shop there again, lasted about 2 days!

OK I understand most of this, but having a tantrum because no one packed for you. Are you armless, in which case how did you drive there . You want cheap groceries, along with 2 people there just to serve the customer?

Im not suprised the cashier was looking sulky if you had a rant about the fact that you had to pack your own bags. Go and shop in Harrods if you are that precious

Catslovelycats

My local Tessies used to be terrible with their deliveries. In their defence though, they are now almost faultless (only problem they have is in keeping frozen items in the freezer part of the lorry. I've lost several tubs of B&J.....) and I use them a lot when it's inconvenient for me to go out. They've really upped their game and I'd not hesitate to recommend them (for non-frozen items...) .

Catslovelycats

BLT wrote: »

Im not suprised the cashier was looking sulky

Nor am I, given they were a teenager. Poor thing probably didn't have a clue what to say

Lovingitifitsabargain

zenseeker wrote: »

They will refuse because it is up to you to check your order before you sign for it. As soon as you sign on the dotted line you are accepting that you are happy with the order as seen, and before you scream DSR's, they don't cover grocery orders.

It is VERY clear on supermarket shopping sites that you pay the price on day of delivery, so it is up to you to check that the offer is still running on your selected day.

Anne Robinson would just tell you to stop being dense, she's not there to hold the hands of the terminally stupid.

I had signed on the dotted line, but still got a refund, a sincere apology and £10 good will voucher.

I think your comment 'terminally stupid' is rather harsh and for your information, I mentioned Anne was because she has recently been doing a slot on Watchdog regarding Supermarkets overpricing .. my comment was a tongue in cheek remark ...

sukysue

I very rarely post these days because of rude ppl like zzzzzzzzzzzzzzen.

drc

This has happened to me for the last 2 orders I have had with them. They have overcharged me (discrepancy between the prices quoted when I placed the order and the order arriving - a matter of days). I was overcharged by £5 on my last order and there were a few items missing. I phoned them up, told them to refund me the difference and then I said I also wanted a refund for having to phone their 0845 number for their mistake. So they refunded me the difference and then refunded me the service charge.

It's crazy that they think they can charge you the price change rather than the price originally quoted (and on your original receipt). Don't let them get away with it.

I am switching to Asda/Sainsburys for a few weeks as I have some money off delivery codes.

ska_lover

Mumolulu wrote: »

I hate Tesco, I always check my receipt as even instore they try to rob you of sneaky efin pennies. I only buy a few bits and bobs there now occasionally, so can easily remember what the prices said on the shelf, and I even make sure I'm getting value for money with larger items etc, as numerous times its actually been cheaper buying 2 of say 250ml products rather than getting a 500ml 'bumper saver' etc.

Hate em with a passion, trying so hard to not get much from them now.

Robbers they are...

I totally agree. I hate tescos with a passion. Nothing good to say about them, its such a shame that they are everywhere, and I dont have a morrisons nearer - but i do make the time to drive to the nearest morrisons cos I am sick of the crap tescos service. The online shopping is dismal, I have had loaves of bread delivered at 10pm that run out of date the following day, but didnt realise! and i notice that when ordering the bogof's they often 'dont have them in stock'..what a load of bollards..

Rosetta_2

I get the delivery guy to bring the crates in to my kitchen as I have a bad back. I always check the receipt, never had a problem with delivered goods but I have had lots of problems with incorrect receipts instore, always overcharging.

Storck

When the pickers pick the shopping they use green crates for each separate person, 6 at a time. They do one section only. Either non food, produce, frozen and ambient. These cases are then taken into the back and sorted onto the correct van.

With the bags sometimes you put a couple of things in a bag from produce but a different person will pick the frozen so you may get another bag with only a few things in. Some mistakes will happen due to the speed that they have to pick at. Some stores are targeted at over 160 items an hour, normally it is about 140. This means that you have less than 30 seconds to find the product, scan it, bag it, put it in the draw and scan the draw to tell the system that it is there and then get to your next item. Plus getting from the back area through the warehouse and onto the shop floor and vice versa on way back.

As for the shortage of carrier bags if you think it is bad with the deliveries you should try and get one in store some weekends and dot.com takes priority for bags.

charlie792

In response to the OP and being overcharged for offers, last night I noticed in my local Tesco there are notices up saying that a lot of the multi buy offers are not coming through right on the checkout and to check receipts. I guess Tesco are aware of the problem, but everyone might want to double check that receipts are the right price.