£5 off any spend & free delivery at evans eg 4 x socks £1.40

Issyc

On my tracking it says that my order (a coat) has "been received at the hub". It has been like that for 24 hours. Does anyone know what this means please?

robstersgirl

Got socks and pants today (1 of each) the first order I made ,it confirmed the price was £0.60 on the invoice.

robstersgirl

Issyc wrote: »

On my tracking it says that my order (a coat) has "been received at the hub". It has been like that for 24 hours. Does anyone know what this means please?

A hub is a distribution centre ,it means it's on it's way it will probably scanned by the driver tomorrow morning ,when the tracking should update

lors71

Thank you for your email received 1 November 2010.
I do apologise for any inconvenience this may have caused you. I can confirm that your order was cancelled due to more than 1 discount or promotional code trying to be used. I am sorry for any troubles this may have caused you. If you would like to place the order again, I will be more than happy to refund you your £5 off Voucher also offer you free delivery.
If there is anything further I can help with, please do not hesitate to contact me by replying to this email address.
If you have any feedback regarding the service I have personally provided, please contact our Customer Service Manager, Louise Moghaddam, at [EMAIL="csmanager@arcadiagroup.co.uk"]csmanager@arcadiagroup.co.uk[/EMAIL]. Otherwise, please direct any further queries to our customer service team by replying to this email.
my email...offering me £5 off and free delivery!!!yes the same discount i used which they cancelled!!

lors71

evans facebook is a good place to complain!!!!!!!!!!!!!!!!!!got faster reply than from CS

tamalyn

lors71 wrote: »

Thank you for your email received 1 November 2010.
I do apologise for any inconvenience this may have caused you. I can confirm that your order was cancelled due to more than 1 discount or promotional code trying to be used. I am sorry for any troubles this may have caused you. If you would like to place the order again, I will be more than happy to refund you your £5 off Voucher also offer you free delivery.
If there is anything further I can help with, please do not hesitate to contact me by replying to this email address.
If you have any feedback regarding the service I have personally provided, please contact our Customer Service Manager, Louise Moghaddam, at [EMAIL="csmanager@arcadiagroup.co.uk"]csmanager@arcadiagroup.co.uk[/EMAIL]. Otherwise, please direct any further queries to our customer service team by replying to this email.
my email...offering me £5 off and free delivery!!!yes the same discount i used which they cancelled!!

thats great, now you will only lose out on the 20-30% off that was on when we ordered first! at least you have been offered that i didnt get any peace offering. they have no idea what they are doing lol

leeann79

leeann79 wrote: »

mine is too....I ordered a swimming costume £28 and then used the £9 code....so they were still getting £19 from me! hopefully it will arrive as I need it for centerparcs this weekend

mine now says dispatched....woohoo:j

lors71

tamalyn wrote: »

thats great, now you will only lose out on the 20-30% off that was on when we ordered first! at least you have been offered that i didnt get any peace offering. they have no idea what they are doing lol

see whats annoying me is not the fact i never got 2 purses for 30p or whatever...its the fact the above email says why they were cancelled,2 codes used together...yet the two i got were claiming OOS and payment problems...blatant lies!!!if we had all got the "cancellation mails saying bad luck you cant use the code" no one would be that bothered,its the fact they lied...grrrrrrrrrr llmao

lynne1966

4 orders placed on 2 accounts. One was for £2, one for £1, another £1.50 and the final one was a full price £20 item using the £9 code making £11 to pay.

Guess which three were cancelled and which one was despatched!

Issyc

robstersgirl wrote: »

A hub is a distribution centre ,it means it's on it's way it will probably scanned by the driver tomorrow morning ,when the tracking should update

Thank you very much. I was confused.