o2 - no signal for 6 weeks and want to cancel

lucylucky

mariokempes wrote: »

1) I work from home and use mobile all the time. Good for you.

2) Was with Vodafone but signal was poor So what?

3) Switched to O2 as all the people I spoke to got a great signal where I live. How many people live in your home? Do they all have a great signal?

4) Took 18 month contract in July. And?

5) 2 weeks ago mast (or whatever it physically is) goes "down" (told this by engineer) with NO DATE planned for fix... Told by whom what had happened?

6) Called o2 again and asked when it was being fixed - "no idea but Nov 30th at earliest" - !!!!!!. You were given a date. Do you not use the Gregorian Calendar?

7) I said cancel the contract as that is no use to me. O2 "You (yes ME) will be in breach of contract so will need to pay full contract up". Aye right its not me that is in breach is it ?? If you don't pay you are in breach

Said if i cancel he said they would send in debt-collectors after 2 weeks for the full amount.....sounds about right


Anyone been through this and / or any idea as to my rights. Absolutely furious.

Just thought I would go through this again as the OP seems to have some problems understanding things.

No provider guarantees a signal.

If the OP was told a signal was available in their location but this subsequently turns out to be untrue then whoever sold the contract to the OP is at fault.

If there was a signal but due to some issue with the airtime supplier the OP could no longer connect then the OP may have a case against the airtime supplier.

Guys_Dad

Rather harsh post from luckylucky above - and inaccurate too re debt collectors being appointed after 2 weeks.

OP has a genuine grievance due to loss of signal 3-4 months after starting a new contract. Previous to "the mast going down" his service was acceptable. He changed from Vodafone to O2 because of bad signal. Did due diligence and got a good signal until mast went down.

He has a genuine grievance and is being told that he will suffer service interruption for about 2 months at best.

So why the rude comments starting with Good for you? Absolutely no need.

simax

If the site was down for 2 months, and there is proof of that, I'd ask for 2 months line rental back.

Guys_Dad

simax wrote: »

If the site was down for 2 months, and there is proof of that, I'd ask for 2 months line rental back.

So, probably, would I, but then again I am not working from home and needing my mobile for business. There is more at stake than simply line rental here.

lucylucky

Guys_Dad wrote: »

Rather harsh post from luckylucky above - and inaccurate too re debt collectors being appointed after 2 weeks.

OP has a genuine grievance due to loss of signal 3-4 months after starting a new contract. Previous to "the mast going down" his service was acceptable. He changed from Vodafone to O2 because of bad signal. Did due diligence and got a good signal until mast went down.

He has a genuine grievance and is being told that he will suffer service interruption for about 2 months at best.

So why the rude comments starting with Good for you? Absolutely no need.

Harsh? I think not. I was reiterating that which was posted in the second post, and cutting to the heart of the matter by removing the irrelevances.

If the OP had a service which was satisfactory but something has changed then that is unacceptable. Whether or not there will be any recompense involved from o2 may well be debatable. A good long hard read at the T&Cs is required by the OP.

kingofherts

@guysdad

The fact he uses the mobile for work is irrelevant unless he has a business line if he us on a standard consumer contract it will not cover loss of business earnings in any way shape or form as the mobile is for personal not business use

@mariokempes

I am in the real world mate and I work in the industry so have a pretty good understanding of mobile contracts ask for the line rental to be refunded or reduced until the problem is resolved if they do though it will be as a goodwill gesture

slugger09

I am in a similar situation with Orange at the min, 7 months into a 24 month contract, in the past month no signal at all, they won't recognise there is a problem with there local transmitter but they said I could get out of the contract had I had the original phone I got with them on contract which I don't have.

Guys_Dad

kingofherts wrote: »

@guysdad

The fact he uses the mobile for work is irrelevant unless he has a business line if he us on a standard consumer contract it will not cover loss of business earnings in any way shape or form as the mobile is for personal not business use

I agree that it is irrelevant to O2 and makes no difference to any claim, but the point I was making - or trying to make - is it isn't irrelevant to him if he is relying on it for business purposes at home.

Becc4

I 've had a problems with my signal at my home address for 2 days, TBH I have harrased o2 to fix it, (hubby is a soilder away from home so rely on phone for daily for contact etc) any way I have been given a £40 credit to my account. I have e mailed them approx 15 times, also if you log onto their website you can instant chat to one of their advisors, which I've done several times. They still havent given me a resolution date /time but at least with my refund I can go get a PAYG back up.(and no landline before anyone suggests)
I would suggest you follow same course of action, e mail outlining grievance etc. good luck

movilogo

Write to O2. At least they should not charge your for that time period.

I had broadband with O2. For few days service was down. They refunded me one whole month's fee for the trouble.

So it is always worth writing to them directly.