Asos Orders Received

butterfly2001

glad yours could be replaced i wrote a strong 2nd email and never got a response v. annoyed!

mandycr

still waiting on one order

money_saver88_2

Always contact ASOS using their ASOS here to help facebook page, I never get a reply via e-mail to the addresses on their website or despatch notes but always get a reply within 10-15 minutes via the Here to Help page :-)

EconomyBeans

Princess_Star wrote: »

I took the plunge and used their contact us page and they've emailed me back 5 minutes later to say:

"Thank you for your email, and I’m sorry to hear you’ve not received your order.

I have checked and can confirm that unfortunately the parcel has been lost with our carrier. I have processed a replacement for your order which will be with you on or before 11/11/10."

Thank god for that! I was expecting them to say they were giving me a refund and I was getting ready to write a 'strongly-worded' email too! Maybe it depends what Customer Service Advisor responds?

I still don't understand how so many orders can go missing! I'm still waiting for a response for my other order that I haven't received. Will have to wait and see if they replace them or refund me!

EDIT: Received an email on the other order and they are replacing them aswell!

Did you recieve your parcel in the end?

I did the same thing and they said they'll reorder and it should be here today, but i'm going to be leaving for the weekend before the postman gets here.

I'll believe they sent them out when I have them in my hand! So i'm def not counting my chickens just yet.

But thank you anyway as I wouldnt have thought of doing that. I would have normally phoned them and they probably would have just given me a refund.

Is it really possible that all these parcels have gone missing?

Princess_Star

Yes I received both of them! Got them both the next day as promised! I was quite impressed!

And I don't see how so many parcels went missing! Either they didn't send them to begin with or there are some delivery drivers with a LOT of gifts to give out this christmas!

i_love_it

I thought one of mine was lost (i ordered 5) But it turned up today - the original, not a replacement. there is still hope, it just came with royal mail

splicecom

Rec mine today, i order on Sat about 11am.

Got ghd Thermal Protect and Carmex lip gloss for just over £2!!!

Thanks so much to original poster x:j