should i go to bt

broxiebear1

hi
can anyone advise me please .i have been with aol since 2004 paying £6.99 a month but thinking of moving as in the past 3months its cost me £20 in calls to customer (india) support i sometimes lose connection and son loses connection with his playstation line speed is poor 1,5 to 2
i was offered 3 months free then £13.99 a month for bt there hub sounds good and was supposed to be good for wireless connection i was also told i wouldnt need to get mac code for phone number at my home is this correct
also i think i will fail credit check but rep said if i did i would have to pay a deposit between £25 to £100 i am a bt phone customer
any advise please
broxie

jizzler

only go to bt if your good with computers & techie stuff or your son wont be happy because there homehub is a nightmare. about once a month they do an update & it screws all your port settings up setting your nat settings to strict stopping your online play almost dead. its a nightmare keep having to set it all up again.

borderline

If you enjoy slow internet connections and dealing with a nightmare of customer service, then yes, go to BT:j

broxiebear1

borderline wrote: »

If you enjoy slow internet connections and dealing with a nightmare of customer service, then yes, go to BT:j

so in otherwords keep well clear :T i have always thought of going to bt reading about there super home hub well recieved e mail saying that they are dealing with my order think i will cancell
thanks
broxie

MrsTinks

Well... to be fair a lot of the larger companies have support off shore... and that is where the problems start...
The question is what your line has any hope of acchieving really... try http://www.samknows.com/broadband/broadband_checker and post the options and possible speeds here. It MAY be that you will be pushed to get anything faster and infact will need to drop the line speed to try and stabilize your connection...
If your line is too far from your exchange on a bad line then changing to any supplier won't help... unless you have BT Infinity rolling out - in which case the world is your oyster!

broxiebear1

MrsTine wrote: »

Well... to be fair a lot of the larger companies have support off shore... and that is where the problems start...
The question is what your line has any hope of acchieving really... try http://www.samknows.com/broadband/broadband_checker and post the options and possible speeds here. It MAY be that you will be pushed to get anything faster and infact will need to drop the line speed to try and stabilize your connection...
If your line is too far from your exchange on a bad line then changing to any supplier won't help... unless you have BT Infinity rolling out - in which case the world is your oyster!

not very fast im afraid 1.5 to 2meg but i thought bts home hub would help oline gaming and wireless laptop im just peeved off with aol cost me £20 in calls last 3 months no support whatsoever and its worse when i speak to my indian friends:mad: can you imagine it them speaking to a broad scot from glasgow its a nightmare at least bt calls are free

oldandhappy

We pay £9.99 to AOL each month and honestly thought that was a good deal. We have had a few cut offs lately and wonder what is going on but relucted to phone because can remember only too well how bad it was even in the free call phone days!Overall AOL have been good here. Dianne

dgtazzman

If support in India is a problem, then it's a no to BT as that's the first place they'll direct your call. Usually get a very Scottish sounding person on the 3rd of 4th redirect, but you have to listen to the standard sales rant with every pass within the Indian call center, gets very tiring.

MrsTinks

AOL belongs to Talktalk (well it belonged to CarphoneWarehouse but it now belongs to TT), and Talktalk/Tiscali are doing a tonne of upgrades on the network which causes problems - in the long term you should be better off but I agree service sucks!
Will the Homehub help? Well it's only a router in all honesty... I don't personally have one but I have the Infinity with BT (20+meg vs 1.5 very unstable... it was a no brainer despite the cost) but that's only any use if you have infinity available
Start at the beginning then with eliminating the problems...
Plug your router in the master socket for a few days to see if you get less disconnects - this will eliminate any faulty filters on other things in the house or other electrical interference internally...
When was the last time you updated the firmware on the router you have?

broxiebear1

MrsTine wrote: »

AOL belongs to Talktalk (well it belonged to CarphoneWarehouse but it now belongs to TT), and Talktalk/Tiscali are doing a tonne of upgrades on the network which causes problems - in the long term you should be better off but I agree service sucks!
Will the Homehub help? Well it's only a router in all honesty... I don't personally have one but I have the Infinity with BT (20+meg vs 1.5 very unstable... it was a no brainer despite the cost) but that's only any use if you have infinity available
Start at the beginning then with eliminating the problems...
Plug your router in the master socket for a few days to see if you get less disconnects - this will eliminate any faulty filters on other things in the house or other electrical interference internally...
When was the last time you updated the firmware on the router you have?

never knew you had to update , guess i will have to look around to see whats the best for online gaming aand price speed cant come into it as best i can get is 2mg . i like bt as website gives you answers to your problems without having to phone my friends :rotfl:

MrsTinks

Gaming - frankly there is no "best for gaming" that I know off... Have you checked to see if Infinity is being rolled out near you? Because that would by far be the best...
What you need for gaming is speed... as high up as you can as well as down - problem is on your line you will probably have to settle for one or the other - it's just not able to support a good up and down...