Cpw Chequeback Claim Need Advise

nanjo

Hi All,

I sent my 1st chq claim on 22/07 and got confirmed by txt they received on 31/07.

I have been chasing them last couple of week re this chq , every time they told me a different story, When I rang them last week , they said chq will be sent that week, today's one is the chq probably have lost in the post because they sent the cheque on 15/08, now I have to wait for another 60days for a new cheque to be issued.

Is there anything else I can do to speed this process. cheers.

ArsenalFC

Write a letter to them to send your cheque (£sum) within 7 days or you will take legal action. Not your problem if the cheque is lost, unlikely as may be ploy to delay issuing.

nanjo

Thanks ArsenalFC,

should I send the letter to this address?

The Carphone Warehouse
Customer Care Department,
1 Portal Way,
London,
W3 6RS

csrivats

that address seems like the one.
give it a go and let us know if they pay heed.
I am facing the same situation with e2save(cpw) and they say to reissue a cheque it can take between 60 - 80 days!

nanjo

i sent an email to cdunstone@cpw 2 days ago , give him 14 days notice, if i dont hear from them , i will post it to them next week

e_python

What is their fax no please?

Old_Gold

nanjo wrote:

i sent an email to cdunstone@cpw 2 days ago , give him 14 days notice, if i dont hear from them , i will post it to them next week

Good luck to you. I wrote to four directors of the carphone warehouse all marked personal and confidential over two weeks ago nearing three now and I have not had a confirmation or anything from them. Shows how much they really value the customer.

Tabasco

Just to let you know that they have changed their cashback address recently - don't know when, sorry. The new address is in Dubstable - check their website.

I sent them 4 requests and no problem at all - got cheques under a month from sending them the bills.

nanjo

Hi all,

I 've got replied from my email, usual apologies...., the good news is the replacement chq should be with me in 14 days.

keep my finger cross.

wackojackouk

Hey nanjo

I've been told exactly the same thing today.

Any chance you could let me know exactly what you did, what you wrote etc and I will do the same

thanx

WJUK

ps - I've pm'd you my email addy

millie

I sent my 4th bill to this address in the middle of September

Chequebacks
The Carphone Warehouse
P.O. BOX 4259
Wednesbury
WS10 7WZ

I had a text about 4 days later saying it had been received, then another one about a week later telling me my claim had been successfull and I should receive my cheque within 14 days. I went on holiday for 2 weeks just after the last text and the cheque was there on my return.
Perhaps I was just lucky but I had no problem at all.