Nar'den lad!rejected by yorkshire bs

gnvqsos

opinions4u wrote: »

You do sound like the kind of person a financial institution wouldn't want to do business with.

Get a grip. The books were lost, not the savings within them.

Out of interest, how did this become anything to do with HR?

Were the passbooks not at risk when lost?Are you an expert on banking procedures?And I have a grip thanks Madam

gnvqsos

Mikeyorks wrote: »

'Anal' ......... in fact 'very anal' ....... was all that came to mind when I read those last night? And several consecutive posts where everyone else had simply jumped ship!

Reminds me of one of the - fortunately very few- customers I've told staff to simply drop calls on in the past. Not professional - but keeps the blood pressure in check.

Thanks Mr Freud-you are clearly a great reader of my mind and I respect your opinion;I would rather not be told of your orientation towards others.

LongTermLurker

gnvqsos wrote: »

I am surprised at your comments.The YBS have enclosed a booklet from the FOS presumably because they do have such powers.If the money to be withdrawn is inaccessible some form of loss has occurred and the goodwill gesture was awarded by HR as I would not accept the decision made by a middle manager and managed towin a higher award for my mother.I have never complained before about a bank and perhaps I have been unreasonable to expect passbooks to be held securely.I cant judge other peoples' expectations.

No, no such assumption. If you make a complaint, the bank must send you details of how you can take your complaint further. You could complain that there hadn't been customer toilets in branch and they'd have still sent you that leaflet.

HR? Human Resources? What used to be called "Personnel"?? That's an internal, non-customer facing department. I'm sure YBS have several layers of operational management above your branch manager and am equally sure it would have taken desperation to pass it over to HR.

You say you've never complained about a bank before - judging by your posts elsewhere (eg https://forums.moneysavingexpert.com/discussion/2423215) you must be on a roll.

The long and short is that the passbook is only a reference document - loss of the passbook, just like loss of a bank card, doesn't necessarily imply loss of the money in the account. It's good you got a result and was awarded compensation. Well done.

gnvqsos

le_loup wrote: »

I think you will find that this geezer has form. Complaints seem to be a way of life for him.

You are very perceptive.At present I do have many issues to address on behalf of my mother.I have no problems to do with my own funds etc. but as my mother is alone I feel obliged to act on her behalf-I cannot accept poor treatment and perhaps my expectations of myself and others are too high.It seems the majority of people accept and practice mediocrity.

LongTermLurker

gnvqsos wrote: »

Were the passbooks not at risk when lost?Are you an expert on banking procedures?And I have a grip thanks Madam

Er, I think I'll let him answer that one, but I can't wait.

opinions4u

gnvqsos wrote: »

Were the passbooks not at risk when lost?

As I clearly stated, the funds recorded in the books were not at risk. Had they been fraudulently obtained your mother would have been fully reimbursed.

Are you an expert on banking procedures?

That would depend on how you define "expert". 20 years working for a building society that converted to a bank may convince some that my banking knowledge is not the same as somebody with similar experience with a "proper" bank. But I think I've called it right when it comes to the tone of any complaint you've made.

What was the job title of the person who authorised a £150 payment again?

gnvqsos

opinions4u wrote: »

As I clearly stated, the funds recorded in the books were not at risk. Had they been fraudulently obtained your mother would have been fully reimbursed.

That would depend on how you define "expert". 20 years working for a building society that converted to a bank may convince some that my banking knowledge is not the same as somebody with similar experience with a "proper" bank. But I think I've called it right when it comes to the tone of any complaint you've made.

What was the job title of the person who authorized a £150 payment again?

They are head of customer Service and HR;I was not in contact with a branch.I am not going to question your knowledge as a banker but I have worked fro organisations with staff employed for 20 years who conform and are given to poor practice-and the Catholic church is a second example of people covering up mistakes and indiscretions perpetrated by errant colleagues.I am sorry if I have offended you by tarnishing some of your colleagues.

LongTermLurker

That's a very bad likeness to have made... not much similarity between the two environments, me thinks. The irony is that I don't believe you actually meant it the way it came out - you seem to have a knack for saying the wrong things the wrong way and not getting the best out of people.

Perhaps that's why you don't get on well with banks' customer service departments?

dunstonh

you seem to have a knack for saying the wrong things the wrong way and not getting the best out of people.

LOL - That does seem to be the case.

I find it strange that an HR representative has got involved with the formal complaints process. The only thing that comes to mind is that a staff member has reported the OP for being abusive.

I am surprised at your comments.The YBS have enclosed a booklet from the FOS presumably because they do have such powers.

If you complained you didnt like the colour of the carpet or the shade of green they used in a poster, they still have to send you that booklet. The FOS have no power to force a firm to transact business with you and cannot interfere with commercial decisions unless its as a result of discrimination or a rule breach. As no rule breach has occurred and you appear to misunderstand the importance (or lack of) with a passbook, the goodwill payment seems very fair for what has been a less than ideal spot of service but nothing else.

EarthBoy

gnvqsos wrote: »

....I have 60 days in which to find another institution(financial I think)....

Full marks to YBS for throwing you out. This has increased my confidence in them.