Nar'den lad!rejected by yorkshire bs

gnvqsos

I have been fighting a dispute non behalf of 81 year old mum who combines immobility with partial vision.The ybs refused to close her account by thepost and then when conceded this was possible asked that the passbooks were sent in.They were lost for three weeks jeopardising life savings of £25000.When the books came to light ybs chose to write rather than telephone.They offered £50 goodwill which was refused and upped to £100.Eventually a parsimonious middle manager was overuled by the Head of HR who raised the offer to £150.

I am a a Chelsea member and when I opted for the Barnsley BS I asked the call-centre about compensation;I was told it was nothing to do with any other society.I challenged this believing that BBS was part of the YBS group and complained about this poor advice.The YBS argued I was both unreasonable and vexatious-I said I was thorough and persistent.

Having dared to criticise the YBS hierarchy i now have been informed that 15 years with the Chelsea (trouble free) is to be ended because a member of the YBS Stasi are unhappy at my challenging attitude.I have 60 days in which to find another institution(financial I think).

I intend to write and appeal but have little faith in the Ombudsman.I think I will do a little research.....

Newly_retired

Try Coventry BS. I have nothing but praise for them.

opinions4u

You do sound like the kind of person a financial institution wouldn't want to do business with.

They were lost for three weeks jeopardising life savings of £25000

Get a grip. The books were lost, not the savings within them.

a parsimonious middle manager was overuled by the Head of HR who raised the offer to £150.

Out of interest, how did this become anything to do with HR?

dunstonh

Having dared to criticise the YBS hierarchy i now have been informed that 15 years with the Chelsea (trouble free) is to be ended because a member of the YBS Stasi are unhappy at my challenging attitude.I have 60 days in which to find another institution(financial I think).

To be honest, based on what you have said here, you cant really blame them. Its one thing to complain and you would never get a closure of an account on that. However, if you start making multiple complaints about non-issues and creating an inappropriate level of trouble then they are within their right to refuse services.

I intend to write and appeal but have little faith in the Ombudsman.

With no financial loss and a goodwill gesture offered, the FOS is likely to recommend you accept their offer. It would be different if there was a loss. The word "vexatious" is important as that will be part of the defence given to the FOS as that word specifically is used by the FOS to indicate a type of complaint that does not need to be recorded as a complaint and doesnt incur any FOS charge.

The refusal of services is not something the FOS can override them on unless its down to discrimination, which it isnt. The FOS cannot force a firm to take on someone's business.

LongTermLurker

Out of interest, how did this become anything to do with HR?

I must have missed that the first time I read the post lol - well spotted.

The CS rep on the phone was, of course, righ - how can you complain to one company about another just because they're under the same group umbrella? OP doesn't seem to understand corporate reporting structure.

opinions4u

LongTermLurker wrote: »

I must have missed that the first time I read the post lol - well spotted.

I'm guessing that the staff member concerned actually felt excessively intimidated by a verbal attack from a customer. I cannot think of any other reason why somebody from HR would be involved in an operational complaint. Perhaps the OP can shed some light on this though.

The CS rep on the phone was, of course, righ - how can you complain to one company about another just because they're under the same group umbrella? OP doesn't seem to understand corporate reporting structure.

I do think a customer is right to be able to expect accurate FSCS explanations.

But there are ways and means of achieving this.

Loughton_Monkey

gnvqsos wrote: »

The YBS argued I was both unreasonable and vexatious-I said I was thorough and persistent.

Having dared to criticise the YBS hierarchy i now have been informed that 15 years with the Chelsea (trouble free) is to be ended because a member of the YBS Stasi are unhappy at my challenging attitude.I have 60 days in which to find another institution(financial I think).

If ever there was a valid and strong case to recommend Santander, then this is it. Being Unreasonable and Vexatious (allegedly) would make a 'perfect marriage' between you and Alliance & Leicester and Santander.

Open accounts immediately!

le_loup

I think you will find that this geezer has form. Complaints seem to be a way of life for him.

LongTermLurker

le_loup wrote: »

I think you will find that this geezer has form. Complaints seem to be a way of life for him.

er, yes. His posts on the Abbey & Santander thread are, well, what can I say?

Mikeyorks

LongTermLurker wrote: »

er, yes. His posts on the Abbey & Santander thread are, well, what can I say?

'Anal' ......... in fact 'very anal' ....... was all that came to mind when I read those last night? And several consecutive posts where everyone else had simply jumped ship!

Reminds me of one of the - fortunately very few- customers I've told staff to simply drop calls on in the past. Not professional - but keeps the blood pressure in check.

gnvqsos

dunstonh wrote: »

To be honest, based on what you have said here, you cant really blame them. Its one thing to complain and you would never get a closure of an account on that. However, if you start making multiple complaints about non-issues and creating an inappropriate level of trouble then they are within their right to refuse services.



With no financial loss and a goodwill gesture offered, the FOS is likely to recommend you accept their offer. It would be different if there was a loss. The word "vexatious" is important as that will be part of the defence given to the FOS as that word specifically is used by the FOS to indicate a type of complaint that does not need to be recorded as a complaint and doesnt incur any FOS charge.

The refusal of services is not something the FOS can override them on unless its down to discrimination, which it isnt. The FOS cannot force a firm to take on someone's business.

I am surprised at your comments.The YBS have enclosed a booklet from the FOS presumably because they do have such powers.If the money to be withdrawn is inaccessible some form of loss has occurred and the goodwill gesture was awarded by HR as I would not accept the decision made by a middle manager and managed towin a higher award for my mother.I have never complained before about a bank and perhaps I have been unreasonable to expect passbooks to be held securely.I cant judge other peoples' expectations.