First Direct Internet Banking Down

AnonymousForObviousReason

eschaton wrote: »

A lot of FD lovers about here

I have only just opened a FD account so am fairly neutral atm.

I think it was the spurious complaint that prompted the replies, especially as error seems to be PEBKAC (Problem Exists Between Keyboard And Chair).

And in all honesty is it as bad as Santander?

knightfox

eschaton wrote: »

A lot of FD lovers about here

FD is a good bank. It is no way as bad as Santander.

I have an account with FD and their service is as good as the private banking arms of RBS Natwest & HSBC.

stella2009

I am not so sure that I could complain about 'down time', I can see clearly that some of you have issues with the server being down.

I have to say I have only encountered true 'down time' with FD on rare occasions. Certainly not enough to make me complain about it.

On another note I do have a gripe that that FDs internet banking offering is truly dated and does not sit right with the image and marketing of the brand/bank.

FD markets it's offering on clear 'black & white' banking, true UK based customer service. Yes they provide this via telephone, that you can't argue with.

Look at it another way. FD is an internet/telephone bank. There are no branches. Therefore by default should they not be at the very forefront of technology and styling?

Seriously, come on FD. Spend some of that annual profit and give your customers a true professional online banking portal that represents everything you stand for!

Am I alone in my thoughts??

AnonymousForObviousReason

stella2009 you're not alone. I did think the site could only look slightly more dated (if mid 90s is dated) if they had black background with yellow text:rotfl:

masonic

stella2009 wrote: »

Am I alone in my thoughts??

Visually, I don't really care what the site looks like, but it also seems to lack a fair bit of functionality as well - nowhere can you see your available balance, you can't delete bill payments that you don't use any more etc. I was under the impression back at the beginning of the year that the online banking site was due a major revamp, but so far there's no sign of that happening.

Fairzo

Strictly speaking you can see an available balance if you do a bill payment, although I'll concede that's not really user friendly. I've been with FD since February and the online arrangements haven't been an issue for me. Could be better though.

LongTermLurker

eschaton wrote: »

A lot of FD lovers about here

Credit where credit's due

LongTermLurker

stella2009 wrote: »

I am not so sure that I could complain about 'down time', I can see clearly that some of you have issues with the server being down.

For "some", read "one" - I think the rest of us have said it's not really a serious point to complain about.

I have to say I have only encountered true 'down time' with FD on rare occasions. Certainly not enough to make me complain about it.

On another note I do have a gripe that that FDs internet banking offering is truly dated and does not sit right with the image and marketing of the brand/bank.

FD markets it's offering on clear 'black & white' banking, true UK based customer service. Yes they provide this via telephone, that you can't argue with.

Look at it another way. FD is an internet/telephone bank. There are no branches. Therefore by default should they not be at the very forefront of technology and styling?

Seriously, come on FD. Spend some of that annual profit and give your customers a true professional online banking portal that represents everything you stand for!

Am I alone in my thoughts??

To be honest, I think it looks quite good; I like the monchome look and the metalic feel. It's visually effective and uncluttered. I really don't like lots of flash, etc and always click the button labled "take me to the site", which I always think should be "if I wanted to watch a movie I'd rent one!"