TalkTalk feedback needed; good and bad

SarahSH_2

Tried the Charles Dunstone e mail address - that came back undeliverable, so I don't know how anyone is getting through to him, let alone getting a reply and some service. Tried the Switchboard number too. I asked for LLu support and got put straight through to ....Talk talk standard options call centre with the usual results.
I'm definitely giving up with Talk talk and will review the whole thing again. Just hope I don't get charged any cancellation etc and that I can schmooze BT into taking me back without huge charges.

Heinz

SarahSH wrote:

Tried the Charles Dunstone e mail address - that came back undeliverable, so I don't know how anyone is getting through to him, let alone getting a reply and some service.

It's entered (wrongly) in some MSE posts as [EMAIL="dunctonec@cpw.co.uk"]dunctonec@cpw.co.uk[/EMAIL] but, if you correct the spelling (to [EMAIL="dunstonec@cpw.co.uk"]dunstonec@cpw.co.uk[/EMAIL]), it works fine.

pb1

Let's start with the installation first:-
Telephone service was switched on in less than 2 weeks and it took less than 2 months to get broadband. They completed the entire installation before the date that they initially gave me. No major issues - only minor inconveniences eg. they switched the broadband service across from my previous ISP before I received the welcome pack with installation instructions..

As for the service:-
Broadband is slow. I can only get 2.2 Mbps and Talk Talk is slower than my previous ISP. No problem with the telephone service including the international option. However, I have signed up for Talk Talk Mobile because it is pay as you go and offers free calls to/from Talk Talk landlines. Other than this, the service is very patchy unless you are city centres.

crab_2

The whole process has been an absolute disgrace - delays, wrong information, lack of communication, faulty equipment. They even had the cheek to suggest that I purchased a new micro-filter as they thought the one they sent me must have been faulty. Not likely I said, if they have sent me faulty goods I am not paying to replace them. Still we can not receive any incoming calls. They are absolute cowboys.

Maid_in_Cornwall_2

I suggested that my student daughter and her flatmates should sign up and she registered with TT in August.Having seen and read about all the problems other people were having, I held my breath..however, the phone change over was quick and painless and her wireless modem came within days. Her broadband go live date was the end of September and the month came and went with no news. Fearing the worst she phoned and got through after 15 minutes to be told that all she had to do was plug in the modem! The registration letter did not explain that and she was a bit miffed to have lost 2 weeks worth of broadband. Apart from that small glitch she is delighted and has had no problems surfing. (She is in central Aberdeen)

ShineyAds

I went with TalkTalk for the free offer back in April. Received my modem and all and got migrated to them smoothly, however it said my 'go-live' date would be the end of August (subsequently put back to September) - this is when I would be put on their network and my speed increased.

At the beginning of October (and still at present) my speed has not increased - in fact, although my speed to most of the world has remained the same (2Meg)... the speed to any website based in the US has gone down to 0.3Meg (if it connects at all)!!! I have never had any speed/connection problems before with 2 different BB suppliers in the last 5 years.

Anyway, I emailed them last Friday asking for a MAC code so I can go with someone else (I don't mind paying the £70 fee if I can get a decent connection and speed with someone else). I got an email on Thursday from the Correspondance Dept apologising for the delay in responding to the message and that I will get an email with my MAC in the next 5 working days. Lo and behold, it came through this afternoon!!!

Now admittedly, I am only presuming that the MAC code will work, but if it does then I hope this will provide a glimmer of hope to all of you who want to leave but have been put off by the problems other people have been having.

billsavings

They will let you go without paying £70 if you have had problems.

See: http://forums.moneysavingexpert.com/showthread.html?t=273718

Magdon

Hi

I ordered on the 25th of Sept and my broadband went live on the 5th of Oct. Which in my book is excellent. Phone went live on the 10th of Oct, also very good.

Only problem I had was that the modem wouldn't log in after I switched it off. Which meant I had to re-install each time I wanted to log in. But after completing the fix that was posted on a forum it works fine now.

Having been on dialup previously I am thrilled with the connection speed. At this price you really can't complain.

I am very pleased indeed, finger firmly crossed!

laticsforlife

SarahSH wrote:

Tried the Charles Dunstone e mail address - that came back undeliverable, so I don't know how anyone is getting through to him, let alone getting a reply and some service. Tried the Switchboard number too. I asked for LLu support and got put straight through to ....Talk talk standard options call centre with the usual results.
I'm definitely giving up with Talk talk and will review the whole thing again. Just hope I don't get charged any cancellation etc and that I can schmooze BT into taking me back without huge charges.

This is the address that my reply came from which is not the same as the one I sent it to.

DunstoC@cpwplc.com

laticsforlife

And following my message to Mr D, I thought he (or his staff) had actually fixed my connection.

It was showing 2.3mbs and was perfectly stable, and I figured that they must have slowed the phase to make it work, but later on yesterday it reconnected at 5.6 or 5.7 mbs (even tho' BT say on their site that 5mb is my max), and it's worse than ever.

It either won't connect, or shows 1000's of errors in the received data part of the connection screen underneath Compression 0%.

So it looks connected buut cannot browse or get e-mails. This is day 8 and I'm still waiting for level 2 support to call me back - I even have 2 different problems registered so am expecting 2 calls, 1 set for the morning, 1 for the afternoon.

NB if you do have to 'book' one of these calls, make sure you ask which timeslot has the shortest call-back time, as it varied from 5 to 9 days between am and pm - I didn't even ask what evenings or weekends were!