Bought car and I don't like it!

macman

Why should the dealer not do that?
There is nothing wrong with the car, the customer is just an impulse buyer who has changed his mind. He is not obliged to offer any concessions or return at all-why would he want a reputation as a dealer who will let you bring a car back after purchase and change it for no penalty at all? Do dealers really want to encourage that kind of customer? If the OP doesn't like the car, he should resell it privately to minimise his loss.

motorguy

macman wrote: »

Why should the dealer not do that?
There is nothing wrong with the car, the customer is just an impulse buyer who has changed his mind. He is not obliged to offer any concessions or return at all-why would he want a reputation as a dealer who will let you bring a car back after purchase and change it for no penalty at all? Do dealers really want to encourage that kind of customer? If the OP doesn't like the car, he should resell it privately to minimise his loss.

So you think a customer walking about saying 'oh i bought a car off fred bloggs motors on sunday for £8000 and i didnt like it so i tried to swap it in against another on the monday and he offered me £6K' is a good idea?

At this stage dealers want to encourage ANY type of customer. The dealer could easily change the OP into another car, thus getting profit on the car they change, AND get more profit on the car they're trading back in.

So the dealer will be getting profit on the original deal, profit on the car they change to and profit again on the original car when they resell it, and if the dealer does it right, the customer will walk away happy.

Apart from anything, its part of basic car sales training to ensure the customer is buying the right car for their needs - something that clearly hasnt happened here.

macman

I didn't say that the dealer should only offer the trade in price, I said that is he is not obliged to offer the original price, or indeed any price at all.
So the salesperson is expected to interject with 'oh no sir, that car isn't right for you at all, you want this one over here!'? We have no idea what pre-sale advice was given, or not, but it's clear that the buyer bought the car on a whim without adequate research or road testing-that is ultimately his fault and no-one else's.
I don't think that friends of the buyer would give much serious consideration to his comments about the dealer if he goes about changing his car with about the same amount of thought that he gives to changing his socks...

motorguy

macman wrote: »

I didn't say that the dealer should only offer the trade in price, I said that is he is not obliged to offer the original price, or indeed any price at all.
So the salesperson is expected to interject with 'oh no sir, that car isn't right for you at all, you want this one over here!'? We have no idea what pre-sale advice was given, or not, but it's clear that the buyer bought the car on a whim without adequate research or road testing-that is ultimately his fault and no-one else's.
I don't think that friends of the buyer would give much serious consideration to his comments about the dealer if he goes about changing his car with about the same amount of thought that he gives to changing his socks...

With car sales, reputation is everything. There is a good opportunity for the dealer to make extra cash AND be seen to help the customer out.

I think if the dealer does otherwise he is very foolish.

bigjl

The only reason a car dealer is there in the first place is because they want to make money, very few if any dealers would offer much more than trade price as that is how they make their money, if the car was put back into stock it would have to be checked and inspected to make sure that no damage had been done to it when the OP had it.

If the car has only done 10 or 12 miles and they are a long standing customer then possibly they may try to minimise the loss for the OP.

But seriously how much damage can an undecisive buyer really do, hardly Watchdog material, "I bought a car I didn't like and now they won't give me what I paid for it against another car".

After all commission has been paid to the salesman, all the paperwork has been done, and at the end of the day a sale is a sale, why would anybody in the middle of a financial meltdown buy a car back into stock for more than they can get it down the auction.

Unless the customer and their family buy two cars a year then why bother, not worth it from a financial point of view, the dealer probably won't buy another car for 5 years.

motorguy

bigjl wrote: »

The only reason a car dealer is there in the first place is because they want to make money, very few if any dealers would offer much more than trade price as that is how they make their money, if the car was put back into stock it would have to be checked and inspected to make sure that no damage had been done to it when the OP had it.

If the car has only done 10 or 12 miles and they are a long standing customer then possibly they may try to minimise the loss for the OP.

But seriously how much damage can an undecisive buyer really do, hardly Watchdog material, "I bought a car I didn't like and now they won't give me what I paid for it against another car".

After all commission has been paid to the salesman, all the paperwork has been done, and at the end of the day a sale is a sale, why would anybody in the middle of a financial meltdown buy a car back into stock for more than they can get it down the auction.

Unless the customer and their family buy two cars a year then why bother, not worth it from a financial point of view, the dealer probably won't buy another car for 5 years.

As per the highlighted bit above, so why would the dealer not get a second bite at the cherry by selling them another car (and thus getting more profit on that) AND bring the car back into stock for another crack at making a quick profit on that?

It could definitely be done. Customers are hard to find, good cars to retail are hard to find, i would definitely be trying to work a deal there if i were the dealer.