O2 contract problems

mnby9brj

Hi,

I upgraded my O2 phone four months ago and at the same time changed my contract from O2 400 to O2 200 as I was not using all my allocated minutes.

In the four months following the upgrade, O2 have persistantly made the same mistake of charging me for all my minutes used as opposed to providing me with 200 free minutes. Each month I phone them (getting increasingly irrate!) and point out their mistake. For some reason the people in the O2 call centre say that I will have to pay the bill in full and receive a credit next month. The following month I get a credit on my account which is immediately cancelled out by the mistake being made again.

As I am sure you can understand, this is starting to bother me a bit now, particularly as I am not sure if they are working out the credits back onto my account properly (I do feel slightly out of pocket depite the reduction in contract size).

Yesterday, I received my bill covering September and the mistake was made again. I am looking to call them in the next few days to ask them to sort this mess out but not sure what tact to take with them. Should threaten to cancel my contract claiming that O2 have breached their own terms and conditions? Should I threaten them with Ofcom? Should I ask for compensation? Should I cancel my Direct Debit? Or should I just grin and bear it?

Thanks

Brian

Rev

Call customer relations instead of customer services.

0845 3300684

I had similar problems, called customer services a number or times to no avail. Called customer relations, told them the problem, said I was wishing I'd never taken the damn contract and was there any way I could get out of it as I didn't want all this hassle. (Kept it perfectly polite though). Had it sorted within a matter of minutes and (touch wood) my bills have been right since. She also game me £50 compensation (although since I'd been over charged more it wasn't that great, still at that point I just wanted my bills sorted).

mnby9brj

Thanks for the info Rev. I will give that number a try tonight.

Rev

No problem. Let's know how you get on.