Conned by Vodafone

mountainofdebt

Asif_Iqbal wrote: »

When I originally got the contract, I was more interested in the phone than anything else.

Enough said.

Asif_Iqbal wrote: »

I was never over the limit for my minutes or texts and hence was sure the charges would never be more than the line rent.

With that in mind I was not too concerned to check my statements regarding vodafone.

I really do have to ask how you can be so sure you never went over the contract minutes / texts?

I would also be interested to know if you ever dialed a number / send a text to a number which wouldn't be included - such as to a 0845 / 0870 number.

In my experience, the contract I've had always has been a rolling contract and hasn't changed unless I've initiate the change

sirmarcus

Asif_Iqbal wrote: »

When I originally got the contract, I was more interested in the phone than anything else.

I was never over the limit for my minutes or texts and hence was sure the charges would never be more than the line rent.

With that in mind I was not too concerned to check my statements regarding vodafone.

Procrastinator333 wrote: »

I had a similar experience about 18 months ago. Long story short, they lied about the deal I was signing up to and then 15 months later claimed I must have been mistaken because they would never have said that. Yet you read around and there are countless others with the same experience.

One of the worst companies I have ever had the misfortune of dealing with. They lost both my account and that of my OH. We won't be going back. And all because they have staff incentives in place that encourage dishonesty and not enough controls in place to stop it.

They could so easiy keep the recording of when a contract is agreed on the phone. It really wouldn't be difficult. Especially for a multinational telecoms operator. Then there would be no doubt, they could just play the conversation back. But no. Instead they just call you a liar and steal your money.

Asif Iqbal & Procrastinator333....Have you tried escalating and/or complaining to Guy Laurence, Vodafone UK Chief Executive, via sending him an email to [EMAIL="guy.laurence@vodafone.com"]guy.laurence@vodafone.com[/EMAIL] ? You could also try sending an email to Vittorio Colao, Vodafone Worldwide Chief Executive at [EMAIL="vittorio.colao@vodafone.com"]vittorio.colao@vodafone.com[/EMAIL].

If you haven't tried the above, I suggest giving it a go and see what happens. Hopefully you will get a satisfactory outcome.

Suggest you wait 3 days for a response.

Keep us posted on the thread with regards progress.

Good luck.

mamabuddah

@Asif Iqbal:

dial 44555 listen to the message...select option 2....simple

Mat_Lock

I've always been under the impression that after your initial contract expires you are on a rolling contract from then on and it is up to you to negotiate a new contract or leave.

biscit

Mat_Lock wrote: »

I've always been under the impression that after your initial contract expires you are on a rolling contract from then on and it is up to you to negotiate a new contract or leave.

This was my impression. Are the people here saying that they were transferred to a new fixed term contract without notification either in the form of a letter or in the normal size print of the documents they got when they signed up? I mean I don't disbelieve the idea that Vodaphone's contract handling is less than ideal, I find it all to believable based on my own experiences of a different network. I'm just unclear as to what people mean by their contract continuing.

I think people aren't taking Vodaphone's side, they're just a bit offended at the idea that "normal" people go for several months without checking their bank records.

A normal Joe is conscientious and keeps an eye on their finances. I check my finances online every few days. This is not obsessive or geeky- it's normal. Ignoring bank statements is not normal it is careless.

Procrastinator333

sirmarcus wrote: »

Asif Iqbal & Procrastinator333....Have you tried escalating and/or complaining to Guy Laurence, Vodafone UK Chief Executive, via sending him an email to [EMAIL="guy.laurence@vodafone.com"]guy.laurence@vodafone.com[/EMAIL] ? You could also try sending an email to Vittorio Colao, Vodafone Worldwide Chief Executive at [EMAIL="vittorio.colao@vodafone.com"]vittorio.colao@vodafone.com[/EMAIL].

If you haven't tried the above, I suggest giving it a go and see what happens. Hopefully you will get a satisfactory outcome.

Suggest you wait 3 days for a response.

Keep us posted on the thread with regards progress.

Good luck.

Thanks for this, but that boat sailed for me quite a while ago. Moved networks about 12 months ago.

I have no proof, just my word against theirs. But I know what they told me when I agreed to a new contract and I know that did not match up to what was actually charged. In the end, I got a partial refund and left. Appreciate Vodafone is never going to notice I have gone, but for whatever it is worth, I won't be going back.

Vodafone

Hi Asif,

Thanks for your post. I’m sorry to hear that you have been having trouble contacting our customer service teams. It seems that you may have been on a discounted price plan which has then reverted to its original price once the contract has run its course. Whilst I understand that this situation has caused you some frustration, I am certain that I can help you with this and explain your account in more detail.

If you could email our team at the Web Relations Team – Vodafone UK using the subject line WRT135 I will be more than happy to look into this for you and shed some light on the subject.

I look forward to hearing from you.

All the best,

Espi
Web Relations Team
Vodafone UK

Asif_Iqbal_2

I have contacted the Vodafone Comapny Rep as instructed and awaiting their reply. Will keep all up to date.

Asif_Iqbal_2

Procrastinator333 wrote: »

Have you tried escalating and/or complaining to Guy Laurence, Vodafone UK Chief Executive, via sending him an email to [EMAIL="guy.laurence@vodafone.com"]guy.laurence@vodafone.com[/EMAIL] ? You could also try sending an email to Vittorio Colao, Vodafone Worldwide Chief Executive at [EMAIL="vittorio.colao@vodafone.com"]vittorio.colao@vodafone.com[/EMAIL].
.

I have now. Let you know the outcome.

Asif_Iqbal_2

mountainofdebt wrote: »

Enough said.

Sorry, is it a crime to go for a deal where a phone interests you more than the allowance.

mountainofdebt wrote: »

I really do have to ask how you can be so sure you never went over the contract minutes / texts?

I would also be interested to know if you ever dialed a number / send a text to a number which wouldn't be included - such as to a 0845 / 0870 number.

In my experience, the contract I've had always has been a rolling contract and hasn't changed unless I've initiate the change

Never used the phone much for making calls, it was really to recieve personal calls. I also have a company phone.
There you go, you have answered my question. You said in your experience, so its not a universal fact. Thanks.