Molton Brown £10 off online/instore!

SeptemberBaby_2

I posted details of the the survey voucher expiry date this morning.

We have been home all day as we're poorly and I have just found a 'we tried to deliver' card from UPS in the letterbox! Must have been a really light knock as my dog doesn't miss a trick where the door is concerned :rotfl:

Very happy that M&B have honoured the orders .

PROUDMUMMYTOTHREE

ive just had a email for the parcel i recieved today saying your order has been shipped

Fritillary

LuSiVe wrote: »

The gel voucher was due to expire on Sunday anyway. And I'm sure there were terms on both vouchers that they couldn't be used in conjunction with another offer, it's just that you couldn't stop it from happening.

I don't think they'll change anything as they've had both of these offers before, just not at the same time, which I think is the bit that won't happen again

Exactly! Even if you didn't use both codes together it still took £10 off.
Not OUR fault!

lexie2005

I have had an email saying its been dispatched & according to UPS its out for delivery today.

I feel the need to say again as people were having a bit of a go that I used 1 code for £10 off that was it so why try & make me feel guilty!

babyplum

Yay! My parcel just arrived!

Not overly chuffed that the parcel was battered to hell and the gift box inside in a terrible state!

I checked the products inside and they are ok, although the hand cream box is slightly damaged. My hubby works very near a Molton Brown store so i'm gonna get him to pop in tomorrow and see if they can repackage it for him.

Leanne200

Like others I haven't had any money taken yet for any of my orders, but I have a card through the door saying they have left parcels next door for me to collect.. I know its Molton Brown stuff because it says so on the delivery card..... Best be off out to get them! Im a little excited!

Caffola

No dispatch email but one of my parcels arrived today.

I placed one order of the hand cream and another of the shower gel and a hand lotion with a pump. The order that I placed second arrived so maybe my hand cream with come tomorrow haha.


Thanks again for the heads up on this, I'm making a box of pamper goodies as my mum's Christmas gift and this stuff is perfect!

buyitall

I placed 2 orders and both have arrived today, although still showing as processing on my account. I have been sneakily filling my old MB handwash bottle with a cheaper alternative recently, so will be nice to go back to the real thing! Thanks to OP and all the other people who patiently spelled out the sequence they used to get the 2 codes to work.

murie

Just had an email -
Thank you for your recent order with us.

Unfortunately we experienced a technical issue at the time your order was placed which has meant that we have not charged you for the goods you have received.

Would you be so kind as to contact our Customer Service team on freephone +44 (0) 808 178 1188, quoting your order reference, so that we may take the payment details from you. Our lines are open from 8.30am to 7pm, Monday to Friday (GMT). Please feel free to contact your bank first to check that no charges have been applied to your account.

The total amount due for the order is £11.95

We sincerely apologise for any inconvenience caused and can confirm that the issue has been rectified.

Should you have any further queries, please do not hesitate to contact us

Kind regards

Molton Brown Direct

was nervous about ringing up but customer service rep was very nice- no quibbles at all!

gentleorange

The first of my 2 orders just arrived:) The other one is the glitchy one but I hope I get it, and the box is so pretty!