Returns charge for M&S furniture

agrinnall

My mother bought a display cabinet from M&S Home that was available for home delivery only. When it arrived it turned out that it was too big to fit into the space it was to go in (somebody didn't measure correctly) so she cancelled the order. The cabinet was taken back by the people who had delivered it but M&S charged £100 for the return. It does mention this in their FAQs but do you think £100 is a reasonable charge?

dmg24

For something of that size, presumably taking two people to lift/ carry it, yes I do.

neilmcl

How was it purchased - online or via the store?

Zandoni

I'd say that £100 is excessive, how much did they charge for delivery?

ERICS_MUM

agrinnall wrote: »

My mother bought a display cabinet from M&S Home that was available for home delivery only. When it arrived it turned out that it was too big to fit into the space it was to go in (somebody didn't measure correctly) so she cancelled the order. The cabinet was taken back by the people who had delivered it but M&S charged £100 for the return. It does mention this in their FAQs but do you think £100 is a reasonable charge?

Was that somebody in M&S, in which case they should collect it free of charge.

If it was your mum or someone who measured on her behalf, then I think £100 could be reasonable, depending on the size of the cabinet and how many men/size of van needed to collect it.

agrinnall

neilmcl wrote: »

How was it purchased - online or via the store?

I was 400 miles away when the order was made but I believe it was done by my sister over the phone using her credit card.

agrinnall

Zandoni wrote: »

I'd say that £100 is excessive, how much did they charge for delivery?

Delivery was free.

agrinnall

ERICS_MUM wrote: »

Was that somebody in M&S, in which case they should collect it free of charge.

If it was your mum or someone who measured on her behalf, then I think £100 could be reasonable, depending on the size of the cabinet and how many men/size of van needed to collect it.

It wasn't M&S, none of us can remember who did measure it so the blame hasn't yet been allocated! The thing with the collection was that it was done by the people who delivered it, once they found it was too big they just took it away again so there was no special journey made.

deanos

So you mean it was taken away straight away at the same time as delivery ?

agrinnall

deanos wrote: »

So you mean it was taken away straight away at the same time as delivery ?

That's right, the delivery men brought it in, it was obviously too big for the gap it was supposed to go in so they took it away (after the £100 was paid to M&S).

neilmcl

agrinnall wrote: »

That's right, the delivery men brought it in, it was obviously too big for the gap it was supposed to go in so they took it away (after the £100 was paid to M&S).

So let's get this straight. You, sorry your mother, agreed to pay the £100 BEFORE they took the cabinet away. If that is the case, I'm not sure she has any argument as ultimately the option was there to either pay or return it herself.