Returns charge for M&S furniture

bribri_2

If it was a special order so DSR do not reply then £100 might be a good deal.

However the T & C say cost of 'collection' is 'up to £100'. Can M&S quantify the differing cost levels and also it sounds like this charge would apply if a special journey is made to collect the goods. In this case it just went back on the lorry. So surely less M & S costs involved.

fluffnutter

mynameisdave wrote: »

M&S Furniture is made to order, is it not?

Does that not change the matter somewhat from ordering an off the shelf product? Or is that not considered personal specification.

I think there's a difference between made to order and made to a customer's specifications. Pretty much all furniture is made to order as companies don't keep masses of large items in stock. If they've bought the item as specified without modification then the DSR will still apply.