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Webpage not found even when connected

2

Comments

  • DatabaseError
    DatabaseError Posts: 4,161 Forumite
    i bet he hasn't actually been assigned an ip by the router - if his IP address starts..i think, 169.xxx (or anything except 192.xxx) then you need to manually set up the connection, been a while since i've done that, but google is your friend :) ..pretty sure right licking the network icon on taskbar...is the start :)
    Utinam logica falsa tuam philosophiam totam suffodiant.
  • Larnsky
    Larnsky Posts: 23 Forumite
    You're correct an IP address starting as 169. is a private one, hence I asked to run the ipconfig command which would display ip address and subnet information. If the router is set to DHCP (which most should be) then the ip address should be assigned automatically.
  • vinylmusic
    vinylmusic Posts: 1,200 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    Larnsky wrote: »
    If you bring up a command prompt by clicking the start menu and then typing cmd

    on the command prompt if you type ipconfig what is the output from this?

    Now with ipconfig I get this:
    Connection specific DNS Suffix . :
    Link local IPv6 Address: 169.254.240.114
    Subnet mask: 255.255.0.0
    Default Gateway: 192.168.1.2

    then i got a series of stuff about Ethernet adapter

    Ethernet adapter local area connection
    media state ..................media disconnected
    Connection specific DNS suffix . :

    tunnel adapter local area connection*6
    media state ..................media disconnected
    Connection specific DNS suffix . :

    tunnel adapter local area connection*9
    media state ..................media disconnected
    Connection specific DNS suffix . :

    tunnel adapter local area connection*10
    media state ..................media disconnected
    Connection specific DNS suffix . :

    tunnel adapter local area connection*15
    media state ..................media disconnected
    Connection specific DNS suffix . :

    tunnel adapter local area connection*16
    media state ..................media disconnected
    Connection specific DNS suffix . :
    IWasLookingBackToSeeIfSheWasLookinBackToSeeIfIWasLookinBackAtHer.....
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Set up the router with the users details as received from the ISP .

    jje
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    You dont appear to have an IPv4 address (Mines 192.168.1.10 which is what my router gives me)

    Sounds to me like its not auto set, or IPv4 is switched off or something?

    Also, the IPv6 address looks wrong (Cant give mine as I have it set very weird anyways)
    :idea:
  • Donnie
    Donnie Posts: 9,862 Forumite
    vinylmusic wrote: »
    Now with ipconfig I get this:
    Connection specific DNS Suffix . :
    Link local IPv6 Address: 169.254.240.114
    Subnet mask: 255.255.0.0
    Default Gateway: 192.168.1.2

    then i got a series of stuff about Ethernet adapter

    Ethernet adapter local area connection
    media state ..................media disconnected
    Connection specific DNS suffix . :

    tunnel adapter local area connection*6
    media state ..................media disconnected
    Connection specific DNS suffix . :

    tunnel adapter local area connection*9
    media state ..................media disconnected
    Connection specific DNS suffix . :

    tunnel adapter local area connection*10
    media state ..................media disconnected
    Connection specific DNS suffix . :

    tunnel adapter local area connection*15
    media state ..................media disconnected
    Connection specific DNS suffix . :

    tunnel adapter local area connection*16
    media state ..................media disconnected
    Connection specific DNS suffix . :

    It should look like this when connected via Ethernet cable:
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ipconfig

    Windows IP Configuration


    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : lan
    Link-local IPv6 Address . . . . . : fe60::23e3:db06:5678:4g49%19
    IPv4 Address. . . . . . . . . . . : 192.168.1.69
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1

    Tunnel adapter isatap.lan:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : lan

    Tunnel adapter Local Area Connection* 11:

    Connection-specific DNS Suffix . :
    IPv6 Address. . . . . . . . . . . : 2001:0:9gh4:58gh:7buj:5gh7:k59e:56db
    Link-local IPv6 Address . . . . . : fe60::23e3:db06:5678:4g49%19
    Default Gateway . . . . . . . . . : ::

    C:\Windows\system32>

    The reason why a PCMCIA card won't fit is because he has an Express Card slot.

    We will test the Ethernet connection later.

    Perhaps you can produce a Hijack This log.
    You'll need a USB drive to transfer the program and subsequently, the log.
  • vinylmusic
    vinylmusic Posts: 1,200 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    Donnie wrote: »
    It should look like this when connected via Ethernet cable:



    The reason why a PCMCIA card won't fit is because he has an Express Card slot.

    We will test the Ethernet connection later.

    Perhaps you can produce a Hijack This log.
    You'll need a USB drive to transfer the program and subsequently, the log.

    Hi
    Thanks for that.
    Here is the hijackthis log

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 16:55:45, on 02/10/2010
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v8.00 (8.00.6001.18943)
    Boot mode: Normal

    Running processes:
    C:\Program Files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
    C:\Program Files\Synaptics\SynTP\SynTPStart.exe
    C:\Program Files\Hp\QuickPlay\QPService.exe
    C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
    C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
    C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
    C:\Program Files\Common Files\AOL\1202584490\ee\aolsoftware.exe
    C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Hp\HP Software Update\hpwuSchd2.exe
    C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Windows\System32\rundll32.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\Common Files\Panasonic\HD Writer AutoStart\HDWriterAutoStart.exe
    C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
    C:\Windows\ehome\ehmsas.exe
    C:\Windows\system32\taskmgr.exe
    F:\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=81&bd=Pavilion&pf=laptop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=81&bd=Pavilion&pf=laptop
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.aol.co.uk/web?isinit=true&query=%s
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\16.8.0.41\IPSBHO.DLL
    O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
    O4 - HKLM\..\Run: [SynTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe
    O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
    O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
    O4 - HKLM\..\Run: [OnScreenDisplay] C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
    O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" update "Software\CyberLink\YouCam\1.0"
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
    O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
    O4 - HKLM\..\Run: [WAWifiMessage] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
    O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1202584490\ee\AOLSoftware.exe
    O4 - HKLM\..\Run: [basicsmssmenu] "C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe"
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
    O4 - Global Startup: Adobe Gamma Loader.lnk = ?
    O4 - Global Startup: HD Writer AE.lnk = ?
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
    O9 - Extra button: (no name) - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
    O15 - Trusted Zone: http://*.mcafee.com
    O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
    O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) - http://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{76AFF961-D7E0-4EF4-9E7A-55905B41538A}: NameServer = 64.12.51.132,8.8.8.8
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
    O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
    O23 - Service: Basics Service - Seagate Technology LLC - C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe
    O23 - Service: B's Recorder GOLD Library General Service (bgsvcgen) - B.H.A Corporation - C:\Windows\System32\bgsvcgen.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
    O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
    O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe
    O23 - Service: Google Update Service (gupdate1c9d61636d81aa0) (gupdate1c9d61636d81aa0) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
    O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
    O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
    O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
    O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
    O23 - Service: Rapport Management Service (RapportMgmtService) - Trusteer Ltd. - C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
    O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
    O23 - Service: TomTomHOMEService - TomTom - C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
    O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

    --
    End of file - 12647 bytes
    I have a suspicion that norton may be to blame
    Please tell me what you think
    IWasLookingBackToSeeIfSheWasLookinBackToSeeIfIWasLookinBackAtHer.....
  • vinylmusic
    vinylmusic Posts: 1,200 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    victor2 wrote: »
    If you boot in safe mode but with networking enabled, will it connect? If it does you'll then have to figure out what's causing the problem, but at least it will be a step in the right direction!
    I tried that but same probs. connects to router but "internet explorer cannot display the webpage"
    IWasLookingBackToSeeIfSheWasLookinBackToSeeIfIWasLookinBackAtHer.....
  • Donnie
    Donnie Posts: 9,862 Forumite
    Problem is here:

    O17 - HKLM\System\CCS\Services\Tcpip\..\{76AFF961-D7E0-4EF4-9E7A-55905B41538A}: NameServer = 64.12.51.132,8.8.8.8

    Fix it with Hijack This
  • Kalahary
    Kalahary Posts: 43 Forumite
    Can any other programs get an internet connection? Is the firewall blocking all internet traffic?
This discussion has been closed.
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