hgm wrote: »
Adding to my last post it rather looks as if your comment in bold is a literal staement. It doesn't actually matter how many units were charged but only how many could have been charged. Presumably they are not looking at peoples' bills at all - only the dates.
We’ve taken the maximum possible number of higher-priced units a customer could have been charged following the changes made in 2007. We’ve compared this with 4,572 units per year using 12 month periods that overlap the period 1 May to 31st October 2007 inclusive. The 12 month period relevant to each customer will end and/or start with the anniversary of the date on which that customer’s supply by us started. For some customers, there will be two relevant 12 month periods where the anniversary date falls in this May to October period. The payment amount is based on any higher-priced units in excess of 4,572 per year calculated. We calculated this by comparing on a daily basis the number of units charged at the higher price under the methods of allocation of those units both before and after the 2007 changes in the 12 month period(s). We then multiplied this by the prevailing difference between the price of the higher and lower priced units on each day.
DirectDebacle wrote: »
O.K. So now they've amended their stated method of calculation and updated their web-site. Here:http://www.npower.com/web/PaymentstoGasCustomers/index.htm
So get your heads round this one.
rateatbat wrote: »
Hi I just wanted to say thanks to [STRIKE]MSE Martin[/STRIKE] DirectDebacle for all the hard work you [STRIKE]and your team[/STRIKE] do for us. We all know how hard you work and that you cannot cover everything yourselves and I am happy that you just make sure that it is being dealt with by the correct people sometimes, thank you:T
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