hgm wrote: »
I have just received a phone call back from nPower with an attempt at explanation. Details are going to be posted to me.
What I think she said was that the calculation for a billing year is being done by working out how much it would have cost for PB units with the old method of equal months and comparing it with the cost for the year with weighted method. As there was a price increase 4/1/08 it means that fewer units are charged at the new increased price. The effect on the whole year is an undercharge. It didn't matter that more than 4572 were charged if the overall figure was cheaper. Her explanation for that was "It's complicated".
Even more worrying was her statement that it was a final amount - take it or leave it - I could send a response within 10 days of receiving the breakdown explanation but they wouldn't issue a Deadlock letter to take the complaint further.
hgm wrote: »
. She was very insistent that there could be negative results but if the whole answer was negative that they wouldn't ask for the money back.
northernstar5 wrote: »
I phoned npower because I hadn't received a letter. They said it was because the amount I overpaid in the 1st anniversary year ((27 oct 2006-26 oct 2007) was more than outweighd by the amount I had underpaid in the 2nd anniversary year (27 oct 2007-26 oct 2008).
I have now received the letter I asked for with the breakdown.
2006-7 Excess primary units 932 Value £17.90
2007-8 Excess primary units 18 Value -£21.80
I have just phoned to ask them how I can owe the money to them for the 18 excess primary units they charged me. They are sending me a letter to explain how the -£21.80 has been worked out. They say it is to do with the rate I was paying per unit during 2007-2008.......
I will post the next details when they arrive. I fail to see how this can possibly be correct though. I wonder how many other people are not receiving a refund for a similar reason?
DirectDebacle wrote: »
That's nice of them.
Do you know your prices at that time. Make the calculations more relevant if I knew them.
What it means for your gas & electrity
What really makes a difference?
When you add £50 to gift card balance