Natwest/RBS 2.85% esaver

cv65user

SnowMan wrote: »

the booklet that came with the letter that incorrectly said I had not applied for internet banking even though it is an internet only account :rotfl:

lol natwest arent very bright. once the call centre staff picked up and said they couldnt help me at all because its internet only. little do they know i use to work for natwest so i knew what screen they were looking at

so i called my local branch and they did the transaction for me :money:

cv65user

h176 wrote: »

My account opened on 8th October, but I only became aware of the delayed bonus start date 2 wks later, after placing funds in the a/c.

I didn't realise a 'card reader' was needed to withdraw the funds, & so had to wait until 4th November for one to arrive to withdraw funds.
This has cost me a fair amount in lost interest.

I have complained to Natwest Care Team Manchester, & Natwest Customer Relations Unit. They are "unable to uphold my complaint".
I made the mistake of not keeping a copy of the original advert. They have sent me a copy, but it doesn't mention the bonus period as the "first 12 months", just "12 months". I am convinced they have altered it, but have no proof.....
I complained about the card reader, saying it should have automatically been sent, as I had specified I didn't have another NatWest a/c. They weren't interested....

Today, I have sent copies of everything I have relating to this a/c to the Financial Services Authority, Canary Wharf, London.
Tomorrow, I will be sending the same information to The Financial Ombudsman Service.
If any of you are able to do the same, I would be grateful!

huh i am a bit confused . could you not use internet banking to transfer the money out of the e savings back into your normal natwest current account?

or you mean to transfer money from natwest to external provider?

h176

I don't have another NatWest account, & didn't realise a card & reader were used by NatWest.

I assumed a pin/password on the computer would do the job, as various other banks do!

Also, the original application letter stated "Your card and PIN (if applicable) will arrive in the next few days".
I don't know what that refers to, even now!........

Followed by "You have decided not to request online banking". I think we all know about this one!.....

alanq

SimonM wrote: »

How many people on here have raised a complaint with NatWest about this e-savings account (no matter what the complaint) and how many people have been issued with a proper complaints number?

I used Feedback to make comments titled with "Complaint" about the the general confusion and lack of consistent information. I received a response which in effect invited me to turn that into an official complaint and I had to restate the issues. I didn't feel that I could complain about the information that other people had been given so basically my complaint was that the Website and Important Information booklet contained conflicting information.

I received a written response that "As a result of my investigtion I accept and therefore uphold your complaint and am very sorry that this situation has occurred".

What is a "proper complaint number"? The written response that I received had a "reference".

I didn't attempt to claim any compensation as to date I only have £1 in the account. I will fund it shortly when the bonus rate kicks in.

Devonjem

I made a written complaint and have received a letter back saying they do not uphold the complaint. I complained about the misrepresentation of the bonus interest rate period.

I have since written again saying the bonus interest issue will now be referred to the ombudsman, and I also raised further complaints about the AER, delay in account opening and various errors in their material.

They are trying now to contact me by phone. I would like them to state their position in writing so will ask them to do that.

I have no complaint number - just a case reference.

h176

After a 30 min debate with NatWest Care Team Manchester this morning, they are re-opening my case, after being "unable to uphold my complaint" last week.

I am having to send them a copy of the ORIGINAL advert (thanks Snowman & Rollinghome!) as they seem to only be able to find the REVISED one, which they sent a copy of to me, even though I requested the original & not revised one.

I will be insisting on:

1) Bonus interest from day of account opening,

2) Compensation for time wasted due to their misleading advert,

3) A written apology from Mr P.S., head of savings @ NatWest, who commented that this package offers "great, straightforeward savings accounts for our customers".

Otherwise it's time for the Financial Ombudsman Service, & the Daily Mail.

Will keep you posted.

SimonM_2

alanq wrote: »

What is a "proper complaint number"? The written response that I received had a "reference".

It should be an 8 digit complaint case number, usually quoted at the top of the letter.

If you have complained (or had it "raised as a concern") and don't have such a number, then you should ask for one, otherwise it almost certainly isn't being looked in to.

alanq

I have an 8-digit "reference" and the letter contains a section headed "Our understanding of your complaint to the Bank" so I don't think that there is any issue that I made a complaint.

I don't need to have "looked into" further. I pointed out some errors, they agreed that they were errors and undertook to correct them. As far as I am concerned the complaint is closed. If I had not read this forum and lost interest because of the confusion it would have been a different matter.

NatWest - "Helpful Banking". ROFL

SimonM_2

alanq wrote: »

I have an 8-digit "reference" and the letter contains a section headed "Our understanding of your complaint to the Bank" so I don't think that there is any issue that I made a complaint.

I don't need to have "looked into" further. I pointed out some errors, they agreed that they were errors and undertook to correct them. As far as I am concerned the complaint is closed. If I had not read this forum and lost interest because of the confusion it would have been a different matter.

NatWest - "Helpful Banking". ROFL

Have they actually corrected the "errors" yet though?

cv65user

Rollinghome wrote: »

"Get a bonus of 1.85% Gross for 12 months from account opening.

I am interested where it says from account opening , as I opened mine on 05/10/2010 of which I attracted a 1% from 05/10/2010 to 14/11/2010 . Only until 15/11/2010 my 2.85 % kicks in but my interest only lasts till anniversay date which is 04/10/2010.

so that means i am missing 1 months interest so i only effectively got 11 months interest.

can you provide me with this screen shot on imgshack or something?