HSBC security number

loulou41

Got an email via HSBC security website and was asked to change my security number. Just wonder whether I need to do that or could I just leave it as it is, it is such a pain to remember all these numbers. Thanks

themull1

is that not a scam, i would always ring and confirm with hsbc that it was actually them who sent the reqquest.

Raksha

I have an HSBC account, and I'm pretty sure they NEVER send emails.

McKneff

No, dont touch it, delete it its scam mail.

HSBC would never email you to do this.

Glad you came on here.?

samwsmith1

HSBC also sent me a secure message within my internet banking asking me to change my security no by using there telephone banking - this was within internet banking so definitely from HSBC.
Screenshot below:

spenderdave

So it would seem to be genuine...

There is a common suggestion that it is necessary to change passwords etc on a regular basis as this improves security. This is false. If a password (or security number) has been hacked then it has been hacked and it doesn't make it more likely to be hacked if it has been used for longer. The way the HSBC security number works it is most unlikely the full number has been hacked/exposed unless you deliberately passed it on to somebody directly - and time again doesn't come into the equation.

Note that the message only suggests you should change it. It is not clear what will happen if you don't bother to do so and simply ignore the message.

It might be worth pointing out to them that you should only do this on a landline phone and not a mobile, make sure nobody else is watching you type in the number, and that typing a number into a phone keypad is NOT secure as anybody tapping into the phone can simply decode the tones...

adindas

This is true I got this confirmed by calling them.

ADINDAS

Raksha wrote: »

I have an HSBC account, and I'm pretty sure they NEVER send emails.

loulou41

Just wonder whether those who bank with hsbc, are you going to change your security number? Not going to bother.

samwsmith1

loulou41 wrote: »

Just wonder whether those who bank with hsbc, are you going to change your security number? Not going to bother.

For now I'm not going to bother, I do need to change it though and get my pin changed as it hasn't been changed for ages.

worriedindebt

adindas wrote: »

This is true I got this confirmed by calling them.

ADINDAS

They will not email you but the OP advised they received a secure emessage on the internet site
I have been advised that there is a current campaign prompting customers to regularly change their security numbers.

Please DO NOT respond if you are emailed externally (ie in your inbox), you will only receive the message on the internet banking site once logged in

adindas

The problem with change your security number quite often is that it might happen that you will forget it yourselves when you need it.

We have read in this forum that people do open various banking accoung in several banks.

Writing it on the paper is not a good idea as you might place it somewhere and other people might see it. Also you might loose it and you could imagine the hassle that you will get to try to call the bank one by one in order to get it

ADINDAS

loulou41 wrote: »

Just wonder whether those who bank with hsbc, are you going to change your security number? Not going to bother.