URGENT Changes to Morgage Interest Support [merged]

tcr_3

TOBRUK wrote: »

I think I shall have to contact the DWP to inform them that I have not yet received a letter from them as it should have arrived by now and may be lost! The trouble is whenever you call them it takes so long to get through to the correct department, and always a queue!

The Job Centre Plus network receives, on average, over four hundred thousand telephone calls each day. And this week's going to be even busier, obviously, just being after the holidays.

Hope you're not holding on too long

mumofjusttwo

I manage to get hold of the DWP before Christmas and they confirmed the amount that they are now paying, although I have not yet received any letters from them.

I have also spoken to my lender (When I spoke to them in November they told me the were receiving the same amount as usual - they were wrong) and I have now got to set up a standing order for the difference as they can not amend the DD until they receive a letter from the DWP so guess that ill be my job for tomorrow. I am sure they will appreciate my calling them about it!

So glad I am aware of this now as I am sure that there will many people that will be having as shock when they received their mortgage statements.

TOBRUK

mumofjusttwo wrote: »

I manage to get hold of the DWP before Christmas and they confirmed the amount that they are now paying, although I have not yet received any letters from them.

I have also spoken to my lender (When I spoke to them in November they told me the were receiving the same amount as usual - they were wrong) and I have now got to set up a standing order for the difference as they can not amend the DD until they receive a letter from the DWP so guess that ill be my job for tomorrow. I am sure they will appreciate my calling them about it!

So glad I am aware of this now as I am sure that there will many people that will be having as shock when they received their mortgage statements.

I'm afraid that the DWP do not send the lender any letter of any changes in payment - not in my experience. It will be up to you to make arrangements about future payments.

If the DWP have told you the amount that they will be paying then you can make arrangements with your lender about shortfall payment. I would keep contacting the lender every 4 weeks to check the amount that the DWP have paid until you receive the letter. I normally check with my lender every 2-3 months anyway just to make sure where I stand and that payments have been made.

TOBRUK

tcr wrote: »

The Job Centre Plus network receives, on average, over four hundred thousand telephone calls each day. And this week's going to be even busier, obviously, just being after the holidays.

Hope you're not holding on too long

Thanks tcr, I can imagine that they are very busy especially now! I'm not worried about 'holding on' as I think that I now know the amount the DWP are paying my lender, as the amount has been the same the last 2 months and I have made adjustment to my direct debit to the lender. I'll just keep on checking with my lender every 4-5 weeks to make sure.

Stuck_1

tcr wrote: »

DWP can't retrospectively claim that excess back. They haven't got the statutory powers to do that, nor has a Minister signalled their intention to legislate in that manner. Your lender is incorrect.

Not sure if i've read this right but i had an overpayment one month,
the mortgage lender said they wasn't sure if i could get the overpayment back but would put in a request to do so, it took
about one week but they sent a cheque for the exact amount:T

This was to getting brighter post by the way

tcr_3

Now don't get me wrong, people, there are times when DWP can get mortgage interest overpayments straight back from your lender. But those rules don't apply to this situation.

bootzilla

Stuck_1 wrote: »

Not sure if i've read this right but i had an overpayment one month,
the mortgage lender said they wasn't sure if i could get the overpayment back but would put in a request to do so, it took
about one week but they sent a cheque for the exact amount:T

This was to getting brighter post by the way

They shouldn't actually have done that:

SMI – excess payments
Some homeowners may have actual interest rates that are lower than the standard rate used to calculate SMI payments. This means they receive more SMI than required to meet the payments due to their lender. These payments can only be credited to their mortgage account.

I can't post links but Google directgov smi and the page it's from should be top of the search.

Stuck_1

No this was totally different, it was just the first month when i started to get SMI, i had already paid the full amount of the mortgage
at the start of that month! then a few days later an odd 1 weeks SMI was paid meaning the mortgage was overpaid that month only

rene2b

asking on bhalf of a friend
she doesnt work,her boyfriend is self-employed but with the bad weather no work in but when there was he only worked 15hrs anyway would they be able to claim smi?

[Deleted User]

rene2b wrote: »

asking on bhalf of a friend
she doesnt work,her boyfriend is self-employed but with the bad weather no work in but when there was he only worked 15hrs anyway would they be able to claim smi?

No they have to be claiming means tested benefits to get esa,the best thing they can do is contact their lender see what temp.help they can offer.