Hetas - does anyone have a contact there ?

artydave

HETAS appear to be ignoring all the correspondence I have sent them. I am sending a letter tonight by recorded delivery.

Does anyone have a contact there to investigate why they won't get back to me ??

hethmar

Hi, have you tried phoning them?

Cor, they dont make the phone numbers easy to find do they?

Anyway, just gone through our files and this seems to be the person you want - its to do with a complaint isnt it?

Ms van der Merwe, Registration Adminstrator, 0845 634 5626 (based Cheltenham)

May be they are waiting for a reply from the installer.

A._Badger

artydave wrote: »

HETAS appear to be ignoring all the correspondence I have sent them. I am sending a letter tonight by recorded delivery.

Does anyone have a contact there to investigate why they won't get back to me ??

If they continue ignoring you, why not contact your MP? It's high time some of these cosy little state-approved trade associations were subjected to scrutiny.

artydave

Hi Hethmar

Thanks, I have tried phoning ... i can't get past the receptionist. She says my emails have been forwarded, but its bee going on for 6 weeks now with no actual reply.

artydave

Hi Badger .... the MP was going to be my next port of call ....

artydave

Just got through to HETAS. Basically they say that i need to read through the building regs and get fully up to date with fire installations to then decide if this installation has been done incorrectly and therefore be in a position to make a complaint.

Sounds a bit like if an operation isn't fully successfull, you need to go to medical school for several years, learn all about medicine and then decide if the operation was done correctly ....

what a cop out !

artydave

That will also require me to get up on the roof and look down the chimney or get a camera and poke it throguh the flue to see if there are any blockages !

hethmar

Well thats awful. Im very shocked by their response. Tell you what, ask your local Fire service if they do a safety check.

A._Badger

The case for the prosecution rests, m'lud.

artydave

Hi Hethmar

I was totally shocked as well. I couldn't believe what i was being told. The woman i spoke to said herself that she was not an expert and so couldn't give advice ... but in the same breath was saying that i need to be an expert to know if the installation has or hasn't been done correctly and therefore make a complaint !!

Mr Badger .... I think i need to write to watchdog .....

A._Badger

artydave wrote: »

Hi Hethmar

I was totally shocked as well. I couldn't believe what i was being told. The woman i spoke to said herself that she was not an expert and so couldn't give advice ... but in the same breath was saying that i need to be an expert to know if the installation has or hasn't been done correctly and therefore make a complaint !!

Mr Badger .... I think i need to write to watchdog .....

I think you need to contact someone, that's for sure! HETAS (in common with some other trade bodies) enjoys a privileged status, which I've often argued against on this forum. Judging from your experience, it doesn't sound as if it deserves to.

I do hope you manage to get this problem sorted out. Please keep us posted.