ebuyer!

worried_jim

zenmaster wrote: »

You paid £20 for a DVD player and expect it to last a lifetime?

If it is that important for your son's therapy I suggest you get a proper one next time.

I have to agree, £20 for a dvd player is not bad, I remember when they came out in the 90's and comet was selling them for £100's, although it is a shame that you didn't receive the excellent service from them that I have always had. Maybe you could drop them a line explaining why you feel let down by their service and see if they respond with anything helpful.

Mr_Oink

I've returned a number of items that have failed in the past, and they have always refunded without a hitch. I once had a minor issue with a refund because of Paypal - not really Ebuyers fault. I still find them better and cheaper than Novatech every time.

charlesworth82

Laz123 wrote: »

I see there's still loads of supportive people on these forums. Kinda makes life seem good.

yeah you cant win with a lot of people on here. people are here for help and advice - not abuse.

charlesworth82

Mr_Oink wrote: »

I've returned a number of items that have failed in the past, and they have always refunded without a hitch. I once had a minor issue with a refund because of Paypal - not really Ebuyers fault. I still find them better and cheaper than Novatech every time.

yeah that's what I do - I keep ordering from a store that sends products that break all the time...........

Mr_Oink

charlesworth82 wrote: »

yeah that's what I do - I keep ordering from a store that sends products that break all the time...........

Did you have a point to make regarding Ebuyer?

CHR15

Anyone else with a Chip on their shoulder wish to join in??

charlesworth82 - Where is this shop you know which sells things which never break??

neiljc_2

I guess what I am most disappointed by is the lack of understanding and empathy shown by some posters.

The assumption seeming to be that I have not already done the reasonable things.

I used the enote system explaining how it was important for my son, ebuyer did not respond

I suspect they hoped as it was close to 12 months since purchase I would just give up.

I used it again and still nothing

therefore I was forced to ring them at our expense for a faulty product.

I dont expect everything to last forever but returning should not be so difficult again I suspect on purpose.

goater 78 by the way I didnt come on here looking for judgements, I assume because you have been judgemental you are in exactly our situation?

Until you have walked in our shoes I dont think anyone can know what this is like.

I dont have time for people to pi55 about

Our DS needs 24/7 care

we have had no support from social services, probably because were middle class.

so therefore I have had to give up work and we have to spend nearly £25,000 a year on the only therapy that may have any hope of teaching DS basic indpendence skills.

so Zenmaster I am disgusted that you assume I havent or dont do everything I can with limited income for my son, you really should be ashamed.

I knew ther ewas a reason I didnt come to this forum very much now and some of your comments epitomise this.

preable

I have never had a problem with them

smcaul

I use them a lot!! And have seen both sides from them, if you get the american call ctr then forget it, if you get the uk call ctr then there is a 50% chance the service will be good, the other 50% will be absolute rubbish service.

On the plus side, if you manage the get through to Armundo Sanchez who is the MD he is a very personable chap. But, it does take some doing actually getting put through to him!!!! His head of customer service (used to be a lady called Jemma) was not very good, so the apathy of the CS staff seems to start with her!

Mr_Oink

Funny enough Ebuyer were announced in The Times’ Business supplement last week as the best electricals retailer in Britain. http://blog.ebuyer.com/2010/09/ebuyer-voted-britains-no-1-electricals-retailer/