Help needed with MSIMG32.dll

natnhay

Hi all
I ran a malwarebytes scan on my sisters laptop,when it finished i removed all that was found. Now internet explorer wont open and comes up with MSIMG32.dll error.Have googled it and tried a few downloads but are asked to purchase after the free scan.
Can anyone recommend a solution that is totally free.Have tried to uninstall it ,and tried to download a newer version but says i already have a higher version than i am trying to download.(ie8).Explain as simple as possible please.Many thanks in advance for your help.
Toshiba laptop with vista

Trinitrotoluene

Start > Run > sfc /scannow

This should repair any system files that have been removed/corrupted.

natnhay

Trinitrotoluene wrote: »

Start > Run > sfc /scannow

This should repair any system files that have been removed/corrupted.

hi have tried what you suggested and it does not open

JJ_Egan

You need to put your windows install disc in the drive .
try RUN ... type CMD at black box prompt > type in sfc/scannow hit enter should now run .

jje

Trinitrotoluene

natnhay wrote: »

hi have tried what you suggested and it does not open

You have not typed it in properly then

sfc /scannow

natnhay

JJ_Egan wrote: »

You need to put your windows install disc in the drive .
try RUN ... type CMD at black box prompt > type in sfc/scannow hit enter should now run .

jje

Hi thanks for your reply have managed to run it and it came back with....
Windows resource protection found corrupt files but was unable to fix some of them.Details are included in the cbs.logWindir\Logs\CBS\CBS.log. for example c:\windows\system32>
Can you give any ore advice not very techie Many thanks

Trinitrotoluene

can you go into the folder:

c:\windows\logs\cbs\ open the cbs.log file and copy the contents here

natnhay

Trinitrotoluene wrote: »

can you go into the folder:

c:\windows\logs\cbs\ open the cbs.log file and copy the contents here

hi have tried what you suggested it says access denied

Trinitrotoluene

Are you an administrator on the PC? You may need to be an administrator to run sfc /scannow which may be why it failed.

natnhay

Trinitrotoluene wrote: »

Are you an administrator on the PC? You may need to be an administrator to run sfc /scannow which may be why it failed.

How do i open it as a n adminstator i opened sfc as an adminstrator by pressing ctrl,shift and enter simultaneously.Thanks

natnhay

Trinitrotoluene wrote: »

can you go into the folder:

c:\windows\logs\cbs\ open the cbs.log file and copy the contents here

Hi i have managed to open the cbs log but cannot post due to its size.Its 15,000,000 characters + and maximum i can post is 25000