Currys laptop.. went back to serious investigations department

Esqui

Massive implementation of Skitt's Law

[UK]Blitzen

I lost interest after the first paragraph. So hard to read without breathing.

BTW...your son is wrong regarding the price v spec.

giz1972

Dixon's group lived up to the like for like policy and a little extra.
On Thursday, we were issued a voucher code to the amount of £799 and just over £70 of a pro rata refund for remaining insurance to be used towards a new policy.
My son now has a new laptop, so he can do his college work etc., plus a new 3 year cover at £239.
Customer services also said that if I emailed them, they most likely would contribute up to 50% towards the cover, I wasn't prepared to wait what could of been another week or so. They also offered me a good will £25 voucher for the inconvenience caused by the code mix up fiasco.
First a thanks to all the guys with first rate knowledge and help towards this post.
Secondly, NO thanks! to the guys who spend mindless hours hiding behind a screen spurting acrimonious tosh because their tediously irksome lives makes them just frustratingly ineffectual.
Just being the following way to newbie's by offering no help and spending more time checking peoples grammar and mocking how comprehensible a thread is, just makes people not want to return.
It is so easy to amend others mistakes than to correct your own, as you are reading from second party view. When writing a few words, its easy to check. When writing long winded feeds, only trying to put your point across in your own words and in your head at that time and not forgetting items becomes more of a task, then adding to all this, I don't use a spellchecker or even read through it before I post it, just makes me a target for the illusional elitists.
So I bid this forum goodbye for what maybe sometime because of the secondly mentioned and leave them being contradictious and then worrying about their own worthiness of their entitlement to be in the forum dexterity club.
Oh, by the way, although my grasp of the English grammar isn't up to some of the elitists standards, at least I don't spend most of my day/night adding useless c*ap to threads instead of working or when I step outside my door I'm not treated like the invisible man/woman and the cockroach you guys are.
Oh! To the response Pedantic said, I am very qualified at my chosen profession and successful too! where I'm training the next generation.
So all you guys worrying about my p's and q's, just hang onto your spellcheckers and punctuality programs, so you can get off on this post.

Coopdivi

'punctuality programs'

Esqui

steve_and_kayla

my Daughters laptop keys came off her brand new laptop,we were went back to our local currys where the sales man told us to take out extra cover then make a claim after 2 weeks,which we did.
we were,according to the cover,entitled to a replacement laptop( on loan) while ours was being repaired,no replacement laptop sent with the collection driver,phoned coverplan & was told we were not entitled to one.
went back to the local curry's & spoke with the store manager who said we were not entitled to a replacement laptop,the salesman who sold us the extra cover walked up & admitted in front of his manager that he told us that we were entitled to a replacement laptop.then said he had not been trained on coverplan.
we sent 2 emails to coverplan,no reply to either,now i have emailed them demanding a full refund & compensation,plus giving them 14 days from 17/01/11 to reply or i will contact trading standards, we are not holding our breath.

wealdroam

steve_and_kayla wrote: »

my Daughters laptop keys came off her brand new laptop,we were went back to our local currys where the sales man told us to take out extra cover then make a claim after 2 weeks,which we did.
we were,according to the cover,entitled to a replacement laptop( on loan) while ours was being repaired,no replacement laptop sent with the collection driver,phoned coverplan & was told we were not entitled to one.
went back to the local curry's & spoke with the store manager who said we were not entitled to a replacement laptop,the salesman who sold us the extra cover walked up & admitted in front of his manager that he told us that we were entitled to a replacement laptop.then said he had not been trained on coverplan.
we sent 2 emails to coverplan,no reply to either,now i have emailed them demanding a full refund & compensation,plus giving them 14 days from 17/01/11 to reply or i will contact trading standards, we are not holding our breath.

You seem to have the issue under control. Well done.

CoolHotCold

Few things jump out,
The cover is spec for spec, if you purchased a laptop with blu ray you would expect to be able to play blu ray after a exchange.
Also its not really cover plan who issue new voucher codes with additional money attachment. The way it works now is they issue you a voucher for X amount and you go into store to pick new one, if the same spec of the original (or as close too it) is a extra £100 or £500 the store you went into changes the amount the voucher is worth at the till and sends a email with all your details of old model and new model and why the extra was needed to the write off department so the store doesn't get charged back the difference.

And to S & K
Although not officially offered in any PcWorld store or Currys store, there is a loan form floating about their databases where under extreme circumstances up to managers discretion they can loan a laptop out while yours is getting fixed, it'll either be a ex display model or a ex repair or one hanging about TheTechGuys. If its a new manager he probably won't have any idea as its not really mentioned or offered anymore, and its not offered to everyday cases even if your laptop has been back to repair 4 times in 2 years. This however would be the perfect area to offer one to placate the customer and avoid a further issue.

Esqui

S&K: I cannot believe the guy told you to take out WEH on a faulty item and wait two weeks to claim. That's pretty much asking you to commit fraud!

CoolHotCold wrote: »

Although not officially offered in any PcWorld store or Currys store, there is a loan form floating about their databases where under extreme circumstances up to managers discretion they can loan a laptop out while yours is getting fixed, it'll either be a ex display model or a ex repair or one hanging about TheTechGuys. If its a new manager he probably won't have any idea as its not really mentioned or offered anymore, and its not offered to everyday cases even if your laptop has been back to repair 4 times in 2 years. This however would be the perfect area to offer one to placate the customer and avoid a further issue.

Sort of. All stores should have a stock out of branch book to log any stock that's outside the store for whatever reason. If we were to offer a loan laptop, it'd have to be one we have lying around...with the risk of it not working completely, or being crap, or worse. I nearly had a heart attack when my manager told me he'd lent a laptop to a customer that was "one of those ex-repair ones under the desk". I only avoided needing a change of underwear, when I found out it had been away for a hard drive fault and had a replacement drive fitted....

steve_and_kayla

Hi Esqui,
the salesman who told us to take out the extra cover then after 2 weeks make a claim didn't give any clues or suggestion that he had not been trained on coverplan & as a customer, we believed that he was trained & authorised to give information & to sell the extra cover,we were shocked when he admitted that he had not been trained on coverplan.
we did believe that what he was saying at the time of selling us the extra cover was a "bit odd", in hind sight, we were naive(sorry, spelt that wrong,dislexia coming into play).
however, as our daughter suffers from Autoimmune thyroid disease & has paid for this laptop to help her with her exams & to get to university we thought this salesman was offering us a bit of unofficial help.
makes us seem daft now.