Suspended from work - I've seen colleagues and customers what I have done

surreysaver

DCFC79 wrote: »

Jumpycheese can i just ask where does your *********** come into this, maybe you have sid but the post was long and my eyes started to hurt

id edit your post to be on the safe side

re the customers doing what you did, well they could take the points away from them but how would they trace these customers who would they do a transaction search for shopping that was only a few items but pressed **** for reused bags

it is a sackable offence if you use your own ******** to credit yourself the points form other peoples shopping when the customer says they dotn have a ******* card, i was a ******* employee and saw 2 girls get the sack for this and the police may have been called but not certain as it was 5 years ago

Edit yours too - remove the brand of loyalty card, employer and the information about the maximum number of bags, as different retailers may have different limits!

OP - what you have done is fraud which is a criminal offence. Simple.

duchy

I suspect the OP is been made an example of. It would appear she has put down (say) 9 bags every single time she self scans-That is going to raise a flag on the system. My bet is her collegues were cleverer (or more devious) and have varied the numbers -so it's harder to prove but all they need to do with her is pull her transactions up (easy with the staff discount) "So you bought 18 items.....that's 2 items per bag -Explain" and of course there IS no explanation especially as this is repeat behaviour not a one off.

As the employer my view would be-fraud is fraud-it may be pennies per transaction but multiply that by the number of employees employed nationwide by this retailer and it starts to be significant. I seem to recall a worker at a supermarket picking up a coin from the shop floor dropped by a long gone customer-instead of putting it in a till-it went in their pocket-They were sacked too. The amount doesn't matter -it's the dishonest act.

It doesn't matter if everyone else is doing it -they caught YOU. You seem to be claiming you hit the 9 every time. The only extenuating circumstance I can see is if the 9 and the number you should have hit are reversed on the two keyboard layouts and your sight prevented you seeing that. Thin and you/ve blown that anyway by telling management you did it because everyone else did and naming them. You've basically admitted the fraud.

poet123

jumpycheese1 wrote: »

Please don't go on as this is an excuse, I have problems with these numbers too! Some elderly customers complain about the numbers not being clear enough. Though the numbers are nice and clear on manned tills. I have mentioned to a couple of supervisors in the past I find it difficult to read the screen sometimes due to the glare. All they have done is shrug their shoulders and said there's nothing that can be done. Not all of the checkout staff are trained on ss tills. On a few occassions I have been the only ss trained colleague working on checkouts.

I just had a look at the loyalty card t&cs.

If insufficient Points are available, or we suspect fraud or misconduct, Rewards may be refused or cancelled.

Points have no cash value.

My UR told me to look at the t&cs to see anything to do with fraud. I know I work for the supermarket - but the most the lc folk can do is to knock off the 180 points I have gained by doing this.

Why are you even considering this aspect? this is the least of your worries. Yiou will very likely lose your job over this, not just the loyalty points. Do you still not see this?

viktory

jumpycheese1 wrote: »

I just had a look at the loyalty card t&cs.

If insufficient Points are available, or we suspect fraud or misconduct, Rewards may be refused or cancelled.

Points have no cash value.

My UR told me to look at the t&cs to see anything to do with fraud. I know I work for the supermarket - but the most the lc folk can do is to knock off the 180 points I have gained by doing this.

Sainsbury's take abuse of their loyalty card reward system very seriously.

This woman was banned from every store for life.

tizerbelle

OMG jumpycheese1 you just don't get it do you?
From your other thread:

jumpycheese1 wrote: »

I was unfairly dismissed. I had an ear infection which meant I couldn't hear soft speaking customers. I was off sick the week before with it and the ear infection came back without any warning.

Unless an employment tribunal said you were unfairly dismissed then sorry but that is just your opinion. I am sure your employer at the time, saw it as a fair and reasonable dismissal.

Reading this thread and the other one I feel you are living your life in a naive little bubble where nothing is your responsibility, everything is your right and you are never ever in the wrong and if anyone should accuse you of being in the wrong, your response is yeah but, no but, yeah but I have dyslexia; poor eyesight; my ears hurt; everyone was else was doing it.

!!!!!!, take responsibility for your own life and actions.

Just because you can do something (e.g. enter 9 re-used bags instead of 1) doesn't mean you should. You are an adult, you should know right from wrong and base your actions on that knowledge. Is it right or wrong to shop-lift from a store? Everyone (and pray to heaven hopefully this includes you) knows it is wrong. So do you shop-lift? If the answer is no, then why not? Other people do it, so why don't you?

The T&C of the loyalty card - irrelevant.
They are written for the general public, your employers policies are relevant to you and supercede the T&Cs

Other people doing it - irrelevant.
You are an adult, you should know right from wrong and just because someone else does something, you should have enough strength of character and respect for yourself that you take your own decisions to do the right thing.

It's possible to do it - irrelevant.
Just because you can, doesn't mean you should. The self-service tills operate on a basis of trust between the store and the user - you broke that trust knowingly.

Dyslexic - irrelevant.
If your dyselxia does mean you get confused using the self-serve till (and personally I doubt it) then the simple solution would be not to use the self-serve till ever.

Poor eyes affected by glare - irrelevant
As above, if it meant you can't use the till properly, you shouldn't have used the till.

Stop trying to defend / excuse your actions.
- Your employer has policies and standards of conduct.
- You failed to uphold those policies and standards.
- Your employer is quite rightly taking you through the disciplinary process.

Your only but very very slim hope of keeping your job is to:
- recognise that what you did is wrong
- apologise whole-heartedly, sincerely and mean it
- stop making excuses

anna_grant

tizerbelle wrote: »

OMG jumpycheese1 you just don't get it do you?
From your other thread:

Unless an employment tribunal said you were unfairly dismissed then sorry but that is just your opinion. I am sure your employer at the time, saw it as a fair and reasonable dismissal.

Oh! The OP has had some bad luck, haven't they! 'Unreasonably dismissed', made 'redundant' three times in 2.5 years and now about to be dismissed for gross misconduct. And none if it their fault!

OP - take some responsibility. You tried to defraud that loyality card scheme - the keypad thing muddies the waters - you intentionally used the SS tills because you know these were the ones where you could ring in 9 bags instead of one. If you really had a genuine problem with the SS tills, wouldn't you have used a manned till.

jumpycheese1

anna_grant wrote: »

Oh! The OP has had some bad luck, haven't they! 'Unreasonably dismissed', made 'redundant' three times in 2.5 years and now about to be dismissed for gross misconduct. And none if it their fault!

OP - take some responsibility. You tried to defraud that loyality card scheme - the keypad thing muddies the waters - you intentionally used the SS tills because you know these were the ones where you could ring in 9 bags instead of one. If you really had a genuine problem with the SS tills, wouldn't you have used a manned till.

Excuse me! I will explain my redundancies to you

1. Call centre closed - 150 job losses. I was only there for 8 months
2. Dept closed down in call centre - 20 jobs loss. I was there for 10 months.
3. The last wasn't a redundancy as such, but the job centre allowed me to sign on. I took on doing maternity cover. Someone did the first 2 months before getting perm work elsewhere. Was contracted for 10 months. 4 months into the job on a Friday, the woman who I was covering phoned the boss and said she would be returning back to work on Monday! She was planning to have a year off. I was working at head office. The boss frantically phoned every dept he could think of asking if they need anyone to do any admin work or in the case of the call centre depts if they have a space at any training group starting within 2 weeks. No-one needed anyone and had no job.

I have just been unlucky.

iclayt

This thread is becoming slightly addictive.

I don't think there is a single scrap of extra advice or opinion that could be given out. OP still seems very much in denial about just how serious this could be. (As much as I feel sorry that you have been made an example of and may lose your job, please take the ruddy blinkers off.)

Perhaps time to leave it and see what the outcome of the meeting is?

shegirl

jumpycheese1 wrote: »

Please don't go on as this is an excuse, I have problems with these numbers too! Some elderly customers complain about the numbers not being clear enough. Though the numbers are nice and clear on manned tills. I have mentioned to a couple of supervisors in the past I find it difficult to read the screen sometimes due to the glare. All they have done is shrug their shoulders and said there's nothing that can be done. Not all of the checkout staff are trained on ss tills. On a few occassions I have been the only ss trained colleague working on checkouts.

I just had a look at the loyalty card t&cs.

If insufficient Points are available, or we suspect fraud or misconduct, Rewards may be refused or cancelled.

Points have no cash value.

My UR told me to look at the t&cs to see anything to do with fraud. I know I work for the supermarket - but the most the lc folk can do is to knock off the 180 points I have gained by doing this.

You still seem to think they can't cope without you fgs

Look,you may be the only one 'trained' to work on ss tills but who does most of the stuff on ss tills in most supermarkets...wait for it...the untrained customer...so if an untrained customer can use one I'm pretty sure it doesn't take much training to swipe a bloody card through it to authorise things etc which is what staff commonly do!!!

Jesus Jumpy,you work on a TILL!

jumpycheese1

tizerbelle wrote: »

Your only but very very slim hope of keeping your job is to:
- recognise that what you did is wrong
- apologise whole-heartedly, sincerely and mean it
- stop making excuses

By Thursday, the invistigation date I will have written some points after the UR read it through beforehand and will apologise, recognise my actions were wrong. My UR will contact a senior rep as she has never heard of this going to investigation and asking if my visual problems and dyslexia could help me.

There are colleagues with worse eyesight than me at work - working at different depts as well as checkouts. One of the checkout operators was investigated and she has bad eyesight - it was done before I started work. I don't know what happened and her punishment was, but she is still working. I cannot find out as not allowed to talk to any colleagues.