Half Price on some Flipflops - Free Delivery

2scoops2

barganqueenofe wrote: »

I'm new to this site so please bear with me - haven't used a forum before. 2scoops2 you say you received a DM on twitter from Rubbersole about your order. I have now tried for 3 days to contact this company unsuccessfully. My order was despatch but on Monday after 10 days ended up back with them. So now they have my goods, my money and they haven't contacted me at all and I am getting no reply to my emails. Tried the phone number to leave a message but I don't think this worked either. Are you saying they are contactable on twitter?

It took me about 4 days to get a response via twitter. I had emailed them a couple of times & heard nothing. I then tweeted them & heard nothing, then out of the blue I received a DM from RubberSole. I would keep sending them emails or cancel the transaction with your card company?

I have since had a follow up email to advise me that the order has been lost with Royal Mail & they have refunded my purchase. I will have to check later but I have to say I'm not impressed with their customer service / contact response time. I will not be ordering from them again.

2scoops2

barganqueenofe

Thanks for your advice 2scoops2. It's coming to something these days when I have to register with twitter as another way to contact a company to try and get my money back or indeed just receive what I ordered! I certainly won't be ordering from them again or recommending them to anyone else. In my case the fault lies at Home Delivery Network's door but Rubbersole's customer service is non-existent at present. May have to go down the bank route.

jazzconfused

just received this email:

Hi,

I sincerely apologise for this, I have now issued you with a full refund.

Kind Regards
Darren
Rubbersole



i still need to keep an eye on this. i also agreed with barganqueenofe the fault lies with the delivery company but as their customer is non existent its not worth it.

mummyofonechild

It took about 3 days for the money to actually hit my bank account.

mickeymousejag

Hi,

I placed an order with Rubbersole on the 15th September and as yet have had no delivery. When I first checked the HDNL website it informed me that data had been received about my order but when checking it today it now tells me that there is no record of this number. I would advise anyone not to place any orders with this company as I have sent them numerous emails with no response. I have sent another email today and if I do not receive a reply I will be looking to take further action against this company.

iainmac_2

Sold out of my girlfriends size at Rubbersole but fitnessfootwear have a full size range and 10% off...