Orange Racoon £35 mobile tariff. Advice/warning

tony-bs9

I went to Orange online to check my bill and had a look through the itemised calls for free. We have a phone each, HWWLTTHMBO has a Nokia on Racoon 35, 18month contract £35 a month unlimited land lines.

EXCEPT, the way the unlimited land lines works is this:

Each billing period you get 500anynet and 250landline mins applied to your account. When you have used the 250landline mins they then take ALL calls from the 500anynet mins til they've run out. Then it goes back to being unlimited land lines and you pay for any other calls you make. So his bill this month has £30 of chargeable calls on it!

I rang them and some snotty cow explained the above and basically tough :mad:

Anyone offer me any advice what to do about this? I am NOT happy, not in any way shape or form. There's nothing about this in the T&C's and snotty cow said they arent obliged to tell you just how it works.

Help..................

billymac

I'm on Racoon 30 and spotted that issue with my bill at the weekend. I phoned Orange CS and the girl I spoke to said that wasn't right and she would investigate with billing and come back to me. Haven't heard back yet but will post outcome when I do.

raj75

tony-bs9 wrote:

Each billing period you get 500anynet and 250landline mins applied to your account. When you have used the 250landline mins they then take ALL calls from the 500anynet mins til they've run out. Then it goes back to being unlimited land lines and you pay for any other calls you make. So his bill this month has £30 of chargeable calls on it!

Sorry, I don't understand what is wrong???. Unlimited landlines means unlimited calls to landlines only.. Mobile calls will be charged after one uses allocated 500 mins.

kiran_mk2

What the OP means is that although you have unlimited calls to landines, the first 500 mins of calls to landlines come out of your x-net mins. Being told you have unlimited calls to land lines and 500 x-net minutes would make you think that after 500 mins of calls to land lines you still have 500 minutes to mobiles, but this isn't the case.

banger9365

it says :-
The Offer is subject at all times to a fair usage policy of 3000 minutes or texts (as appropriate) each month. Usage above this amount will constitute abuse and Orange may, at its discretion, monitor usage and withdraw the Offer from your account in the event that the fair usage policy is abused.
and
# Unlimited Fixed Line Calls are for calls to standard UK landlines beginning with 01/02.
# For the avoidance of doubt, calls or texts to numbers with the following prefixes are not included and will be charged at your standard Service Plan rates: 0800, 0844, 0845, 0870, 0871.

after reading the terms on their site i would say the same in fact, 500x-net min plus ulimited landline call (e.g.500 to mobiles and unlimited to land line ).. i have something like it on my account free 200 evening min and unlimited weekend calls and has well has my contracted minutes and my contracted min are only used through to day, Monday to Friday from 7am to 7 pm and the others take over after that .
it even shows up on my bill has talk time 200 talk minutes ,free time 200 any network evening minutes
and nothing showing for weekend calls

someonehadmyusername

it is true that any calls (xnet or fixed line) will first come out of your xnet bundle, then any fixed line after that from your unlimited fixed line promo

i think this is shocking
billing integrity (where they will investigate) will just send back the bill to csr to say it is correct.

i was aware of this till a couple of weeks ago (i work at orange)
and a cust could not find this in t&c's anywhere although we had it on out computer systems at work

i got a supervisor to call legal dept about this-they said it will be somewhere-even if it is not-they will be covered as they reserve right to make any changes

x

GeoThermal

They can make changes to the contract but if the customer loses out finanically they have the right cancel.

kittykate_2

This has been bugging me.....

tony-bs9 wrote:

HWWLTTHMBO

what does it mean?

justpaper

kittykate wrote:

This has been bugging me.....

tony-bs9 wrote:

HWWLTTHMBO

what does it mean?

i think he means his wife

Alfie_E

kittykate wrote:

This has been bugging me.....

tony-bs9 wrote:

HWWLTTHMBO

what does it mean?

At a guess, I would say, “He Who Would Like To Think He Must Be Obeyed.”

justpaper

Alfie_E wrote:

At a guess, I would say, “He Who Would Like To Think He Must Be Obeyed.”

if ur right its not a guess its damn right spooky!