FAO TalkTalk Company Representative Re : amalgamation

whatajoke1

Please confirm that this migration will NOT mean a new contract, and that current contracts that have ended stay as rolling 1 month ones.

TalkTalk_Company_Representative wrote: »

In terms of the changeover of packages this is part of the amalgamation of the ex-Tiscali customer base into TalkTalk. All accounts will be migrated to the TalkTalk billing system, at this point you will have to take one of the active plans, either Essentials or Plus for phone and BB or UK Even and Weekend or UK Anytime for phone only packages.

You will be offered the most suited plan to your usage when your account is being migrated.

claire111

.... I rang Talk Talk for a MAC code yesterday and was told I needed to give no notice. No notice at all. I asked for confirmation that if I gave no notice that I would not be charged extra for termination of the service and the man said no charge.

I am an ex-tiscali customer who has not knowingly entered into a new a new package.

Is this correct - no notice and no charges?

I have emailed their customer services for confirmation also.

whatajoke1

claire111 wrote: »

.... I rang Talk Talk for a MAC code yesterday and was told I needed to give no notice. No notice at all. I asked for confirmation that if I gave no notice that I would not be charged extra for termination of the service and the man said no charge.

I am an ex-tiscali customer who has not knowingly entered into a new a new package.

Is this correct - no notice and no charges?

I have emailed their customer services for confirmation also.

Heres a copy of the relevant parts of the terms and conditions.

Termination by You
10.4 If you wish to cancel a Service, the following will apply:

10.4.1 to end the Call Service, you must tell us in writing 15 days in advance of leaving us.

10.4.2 to end the Broadband Service or the Mobile Service, you must tell us in writing 30 days in advance of leaving us;

10.4.3 to end a Boost, you need to advise us at least 48 (forty eight) hours notice prior to the end of the 30-day billing period t
hat applies to your TalkTalk account through your online account which can be accessed at talktalk.co.uk/myaccount;

10.4.4 to end the LR Service, you must tell us in writing 30 days in advance of leaving us. However, if you are leaving us to go to another telephone company, we will consider that you have given appropriate notice as soon as when we receive notice from your new provider. In other words, you will not be required to give us 30 days written notice in this instance.

10.5 If you wish to end this Contract, you must either call Customer Services or write to us at TalkTalk Telecom Limited, Stanford House, Garrett Field, Birchwood, Warrington, Cheshire, WA3 7BH stating your name, address and TalkTalk CPS Telephone number, or Mobile Phone number as appropriate. Any legal proceedings that may be issued by
you can only be served by sending them to: The Company Secretary, The Group Legal Department, TalkTalk Telecom Limited, 11 Evesham Street, London, W11 4AR.

Or

Transfer to another Service Provider

12.7 Subject to any Minimum Contract Period that may apply, if you are moving to another Service Provider for the provision of Telephone Services or Broadband Services then the following apply:

12.7.1 Broadband Services: If you are moving to another Service Provider, you must request a migration authorisation code (a "MAC"). Upon such request, we will issue you with a MAC wherever possible. Your account will not be cancelled until you use your MAC and migrate to another service provider and you must pay all charges for the Broadband Services until the date on which your contract actually ends. If you do not use your MAC once received, your contract for Broadband Services will continue until your contract with us is ended in accordance with condition 12.7. Where a MAC can not be provided we will use all reasonable endeavours to facilitate your migration to another Service Provider.

12.7.2 Tiscali Call Service only: You must contact your chosen Service Provider to arrange your transfer. The disconnection procedure will then depend on which Service Provider you choose to carry your calls in the future. Failure to arrange your transfer with another Service Provider may result in you being left without any telecommunications services. We cannot guarantee how long this procedure will take and until it is complete you will continue to be bound by these terms and conditions. We will cancel your Tiscali account, provided you have notified us directly of your intention to cancel, only when your calls are no longer directed over our Network. You will be responsible for the cost of calls made over our Network before your new Service Provider takes over your service.

12.7.3 Tiscali Line Rental: You must contact a non-cable service provider and ask them to takeover service on the line. If you are moving to a cable provider, we must treat your termination as not being a transfer to another Service Provider, and accordingly condition 12.7 will apply. Termination and no Transfer to another Service Provider

Put everything in writing and sent it recorded to them and Get written confirmation the contract has ended and you owe nothing.

TalkTalk

Hi Wahtajoke,

To confirm the rebranding of Tiscali - TalkTalk following the acquisition of Tiscali by TalkTalk, did not equate to a new contract term.

Instead all accounts remained on the same tariffs, terms and conditions and contract terms as previously.

In the event there were to be a change to your contracted term this would need to be agreed with the account holder in advance of its implementation.

Regards

Mark

whatajoke1

TalkTalk_Company_Representative wrote: »

Hi Wahtajoke,

To confirm the rebranding of Tiscali - TalkTalk following the acquisition of Tiscali by TalkTalk, did not equate to a new contract term.

Instead all accounts remained on the same tariffs, terms and conditions and contract terms as previously.

In the event there were to be a change to your contracted term this would need to be agreed with the account holder in advance of its implementation.

Regards

Mark

That doesn;t answer the question.

As we will be made to take one of the active plans,

and I quote from your post-

TalkTalk_Company_Representative wrote: »

All accounts will be migrated to the TalkTalk billing system, at this point you will have to take one of the active plans, either Essentials or Plus for phone and BB or UK Even and Weekend or UK Anytime for phone only packages.

You will be offered the most suited plan to your usage when your account is being migrated.

which from what I can see would be a "change to your contracted term"

would a new contract period comes into effect?

claire111

Hi

Mark - could you please give me an email address for TISCALI customer services ?

I have an email address for TalkTalk but they are unable to help as it appears that despite a change in tarriff I am still a Tiscali customer.

I need an actual email address as I do not want to set up an account via the website to email them.

Thank you

whatajoke1

So, 2 questions

1) would a new contract period comes into effect?

2) Please also confirm that this number 01914237400 is nothing to do with you, as I really don't like cold calls coming from people claiming to be talktalk.

jimthediver

Reading this post with interest, I was a Tiscali customer for 2 years before they were bought out.
I now have the following problem (nutshell form summary here)
Talk Talk have decided that they want to change all the Direct Debit dates to the 20th of each month, this poses a problem for me in managing my finances and I have asked to switch providers. I spent 1 and 3/4 hours explaining this to the customer relations / retentions team who wanted to charge me over £90 to leave the contract.
To the authorised Talk Talk representative, please could you provide me with the correct postal address to send my letter regarding this to the head office?

whatajoke1

jimthediver wrote: »

customer relations / retentions team who wanted to charge me over £90 to leave the contract.

When does your contract end. As this would also seem to be a major detremental change in the contract conditions you may find a get-out route there.

jimthediver

I was re-signed in January 2010, 12 month contract so around 4 months left to run. Have written them a lovely letter about how their terms and conditions regarding this are in contravention of UTCCR 99, just need to know where best to send it! If people are having similar problems, very happy to email them copy of my letter, get in touch through PM.

TalkTalk

Hi Whatajoke,

The Contract Term would not be renewed unless specifically stated in the correspondence sent to you.

As previously advised if you do not wish to agree with the newly proposed terms you can choose not to agree the continuation of services and seek supply elsewhere.

I would advise to read the terms of the new plan in full and decide if this is suitable for your needs. IF this is not suitable then by all means seek alternative supply and exert your rights to change supplier due to the changes in your contract term.

Regardless of if you are in or out of contract if the ISP changes the terms of the contract you do not have to agree to the new terms, this does however mean you may have to seek an alternative supplier before terms come into effect.

REgards

Mark