MSE News: Over 40% of cashback site users don't get paid

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Comments

  • N9eav
    N9eav Posts: 4,742 Forumite
    smk77 wrote: »
    So you seriously think that Quidco is a scam because of your single bad experience? If it didn't track then, as they said, tough! What exactly do you want them to do?

    I've made just under £500 from quidco. Scam? I think not!

    I found it hard to accept that having proof of policy and the date and time that I made the purchase as confirmed by the Aviva e-mail, that Quidco could have no record of my transaction. I guess I was expecting that £70 to cover the extra I paid by not going elsewhere. To that end I cannot use them anymore for fear that my next purchase won't track either.
    NO to pasty tax We won!!!! Just shows that people power works! Don't be apathetic to your cause!
  • dickavis
    dickavis Posts: 28 Forumite
    Haven't seen many posts from those of us in the 41%, but we do exist. Have sent loads of emails trying to find out why my cashback account suddenly became empty. For all the help I get I might as well not bother. You can see now why companies prefer to deal over the internet. It's easier to fob off justifiably annoyed customers when they're not in your shop and in your face. With all the time I've spent trying out cashback sites, I could have found a second job and earned money the good old-fashioned way.
  • dickavis
    dickavis Posts: 28 Forumite
    It's funny how so many people have had problems which have evenatually been sorted. Most of you seem to think that this is acceptable. ITS NOT. When you make a transaction you should not need to have to chase for weeks or months, as some of you mention. If I buy something I expect the purchase to go smoothly like it used to in the old days.
  • How does '41% of people have had to make an enquiry/complaint, 37% of those people who complained never received the cashback' equal 'over 40% of cashback site users don't get paid'?!

    Surely at worst that is 37% of the 41% - i.e. around 15% of all cashback users don't receive one or more cashback payment.

    I would have expected MSE employees to be able to work out percentages, and to avoid sensationalist headlines - I respect the site because most of what is written is sensible and well thought out, but that article is worthy of The Mirror, and is likely to make people think that it's not worth using cashback sites as there's a good chance they wouldn't get paid anyway.

    There are some useful points in the article that are lost in the hype, e.g. not all cashback gets paid, so don't rely on it, and that some of it fails to track automatically and requires an enquiry to be submitted is valid - it also might remind people to check all transactions they are expecting are there and to submit and enquiry if not.

    I started using cashback sites around 4 years ago with Quidco, have had over £700 from them, also Topcashback which I now use more than Quidco as with Topup %s they tend to pay a higher rate, and they have paid every earnings enquiry I have made with them - including one which they paid 75% from their own pocket.
    They are also reasonable in approach - I tried to put an enquiry in regarding airport parking later than was allowed, so I emailed them to explain I hadn't query it before as I had thought it might not track until I had actually used the booking as I could cancel it until then, so had only realised it hadn't actually tracked when I came back off holiday. They said that was fair and opened a query (which was paid).

    In my experience, Quidco have a more 'computer says no' approach, I have had a couple decline with them, and they seem to be much less interested in resolving enquiries.

    All in all, I am £1,000+ better off than I would have been without using cashback sites, so am happy!
  • bribrian
    bribrian Posts: 1,498 Forumite
    Quidco has had it's last business from me, i now use topcashback & have not had any issues with them so far. With Quidco i never received a payment due to upgrading my broadband ( i only upgraded as the cashback would have payed for most of it) & i'm still waiting on a payment that was verified a year ago, they also regularly put back payments until the following month so it's bye bye Quidco from me....... :money:
    What if the Hokey Pokey really is what it's all about !!!
  • I have used Greasy palm for about 6 years, and they were very good, no problems with receiving cashback and tracking. However, over the last couple of years , I have had nothing but problems. I have had to fight to get everything, especially when the reward is coming from GP themselves. I have told them now that I will not do anymore business with them, once my current issues are sorted. I think quite honestly this amounts to FRAUD and have told them so. Also, they will not let your review of a site be posted if you do not recommened them , what are they trying to hide ?. So Greasy Palm are NOT RECOMMENDED
  • I have never used one of these sites before and I wont be using them again. 11 Months on and I am still waiting for the cash back on my AA Breakdown cover that I purchased in July. :mad::mad:

    I cant get to speak to anyone on the phone. :mad: All your able to do is submit an enquiry. You get a reply saying it has to be passed to a relevant team and you will hear back within 10 working days. I have completed this process every month for 11 months and still waiting.:wave:Waving goodbye to my cash back at this stage!

    Sort it out topcashback!
  • lilykim
    lilykim Posts: 554 Forumite
    Try writing to them, mention how disappointed you and and that you have read other complaints on MSE. This worked for me when I was having difficulties with a survey site.
    Growing old disgracefully!
  • I have just spent 8 months trying to get TopCashBack to honour a cashback when we purchased home insurance from Esure via their website. After months of emails, nudges, pokes and talks they have passed the buck to Esure by saying that Esure say we didn't purchase it via TopCashBack but via another website. It was definitely purchased via TopCashBack but they just refuse to budge on this, any ideas anybody?
  • N9eav
    N9eav Posts: 4,742 Forumite
    simpatica wrote: »
    I have just spent 8 months trying to get TopCashBack to honour a cashback when we purchased home insurance from Esure via their website. After months of emails, nudges, pokes and talks they have passed the buck to Esure by saying that Esure say we didn't purchase it via TopCashBack but via another website. It was definitely purchased via TopCashBack but they just refuse to budge on this, any ideas anybody?

    Hi. I had the same problem. I bought a large item at Best Buy and also Dixons. Neither were paid and cost me in total over £50. They checked and checked, but said that 'someone else' got the cashback.

    I am not sure how it all works, but seems that if you use other sites or look for discount coupons or use a price comparison site before, its possible that inadvertently they get the credit even if you use the cash back site links.

    I have almost given up, but at the very least I don't presume to get cashback, if I do it's a windfall
    NO to pasty tax We won!!!! Just shows that people power works! Don't be apathetic to your cause!
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