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MSE News: Over 40% of cashback site users don't get paid
in Shop but don't drop
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I found it hard to accept that having proof of policy and the date and time that I made the purchase as confirmed by the Aviva e-mail, that Quidco could have no record of my transaction. I guess I was expecting that £70 to cover the extra I paid by not going elsewhere. To that end I cannot use them anymore for fear that my next purchase won't track either.
Surely at worst that is 37% of the 41% - i.e. around 15% of all cashback users don't receive one or more cashback payment.
I would have expected MSE employees to be able to work out percentages, and to avoid sensationalist headlines - I respect the site because most of what is written is sensible and well thought out, but that article is worthy of The Mirror, and is likely to make people think that it's not worth using cashback sites as there's a good chance they wouldn't get paid anyway.
There are some useful points in the article that are lost in the hype, e.g. not all cashback gets paid, so don't rely on it, and that some of it fails to track automatically and requires an enquiry to be submitted is valid - it also might remind people to check all transactions they are expecting are there and to submit and enquiry if not.
I started using cashback sites around 4 years ago with Quidco, have had over £700 from them, also Topcashback which I now use more than Quidco as with Topup %s they tend to pay a higher rate, and they have paid every earnings enquiry I have made with them - including one which they paid 75% from their own pocket.
They are also reasonable in approach - I tried to put an enquiry in regarding airport parking later than was allowed, so I emailed them to explain I hadn't query it before as I had thought it might not track until I had actually used the booking as I could cancel it until then, so had only realised it hadn't actually tracked when I came back off holiday. They said that was fair and opened a query (which was paid).
In my experience, Quidco have a more 'computer says no' approach, I have had a couple decline with them, and they seem to be much less interested in resolving enquiries.
All in all, I am £1,000+ better off than I would have been without using cashback sites, so am happy!
I cant get to speak to anyone on the phone. :mad: All your able to do is submit an enquiry. You get a reply saying it has to be passed to a relevant team and you will hear back within 10 working days. I have completed this process every month for 11 months and still waiting.:wave:Waving goodbye to my cash back at this stage!
Sort it out topcashback!
Hi. I had the same problem. I bought a large item at Best Buy and also Dixons. Neither were paid and cost me in total over £50. They checked and checked, but said that 'someone else' got the cashback.
I am not sure how it all works, but seems that if you use other sites or look for discount coupons or use a price comparison site before, its possible that inadvertently they get the credit even if you use the cash back site links.
I have almost given up, but at the very least I don't presume to get cashback, if I do it's a windfall