T-mobile issue

ccgale

Hi, first post here so sorry if in wrong section.

about 8 weeks ago I purchased a Blackberry Curve from Tmobile on a business contract (I'm self employed and work from home). All was fine with the network and the service until a week ago; last Monday I got a message from the company saying they will be working on my local mast 'to improve your service' and that it will take a day to do. Well, a week later I cannot get any signal at all on the phone at home. It has been like this since last Tuesday (one day after they started the work).

After calling both my local retailer, from whom I purchased the phone, and the call centre both of them confirmed that work had been done on the mast but was completed within 24 hours.

I am now in it situation in which I have another 22 months left on my contract yet I cannot get any signal at all. Checking on their website says I should be getting about 80-90% signal.

Given that I am not receiving any service in return for payment I have informed the organisation that until the issue is resolved I will not be paying any outstanding bills. They were not overally happy about this! It would be bad enough if it was just a personal phone but I use it about 95% of the time for business purposes so the situation is now costing me money.

Anyone had similar issues with a network and what solutions came from it?

Thanks
Carl

deano23285

just a thought but have you tried turning off the phone, taking o ut the battery and sim then rebooting the phone to see if it picks up signal, sometimes this can help

ccgale

hi, thanks for the reply. This does cause the signal to come back for about 15 seconds but is not really a solution. Gets very annoying when you have to email or call a client but you cannot because you no longer have any service.

Exhortation

If you get the signal back - even momentarily - then it suggests that there is a problem with either the phone or the SIM rather than the mast.

BTW, you should never withhold payment as all this does is damage your, or your company's, credit rating.

Oscar_The_Grouch

I agree with both points made by Ex here - Don't withhold payment and the problem sounds like a "phone" issue. If I were you, I'd go back to the shop with your phone and try it there. If you still get no signal, ask to try another phone (anything) on T-Mobile and for someone to put a t-mobile sim in your phone. That will tell you:

a. if your phone is the issue or not and
b. if your sim is the issue or not

If it is one of these two, the shop can fix it by replacing the phone/sim. If that's not the issue, you need to keep paying your contract but serve notice on T-mobile that you believe them to be in breach of the terms of your contract and want your PAC code to allow you to terminate the contract AT NO COST TO YOU.