Driving Lessons Refund?

Morty_007

Pleased exam went well...As for the response, he is a slime ball! I think he is being exceedingly arrogant and rude aside from anything else. Still, he has not denied that he owes you the lessons which is a good thing so you have some evidence that this is in fact true (not doubting you, it's just if you take it to court he might just produce a booking record saying you had all you were entitled to. Because hi emails don't deny it, this won't be so easy!) I think CAB advice (free half hour I think?) and contact the DSA.

Did he send the terms and conditions and what did they say?
Good luck
Mx

HeatherH

The evidence that he owes me lesson time see here:
http://i74.photobucket.com/albums/i269/SCUZZIEMOO/scan10001.jpg

I also have screen copies of his website to prove that it doesn't say "terms and conditions available on request" anywhere on the site and when I joined all I was given was a time card that had this on it
http://i74.photobucket.com/albums/i269/SCUZZIEMOO/scan10005.jpg

So to be honest, any average person would consider this to be his terms and conditions. I've had a look at the ADI terms and conditions and nowhere does it say about sell by date for paid lessons. As it's money owed, would this be counted under the 6 years credit act type thing? I could've gone all out and told him why I stopped having lessons with him, but I don't think he would've liked that either... of how many times he interupted to go to the toilet, or quickly pick something up. and the more lessons I had, the more shy of the hour they became. But I'm trying to keep this a business transaction rather than a slanging match. Should be interesting....

I haven't recieved his terms and conditions yet as he only replied last night, and I'm betting that he's going to amend them to cover his own ar*e. Does it make a difference that not only was I not given a copy at the beginning, and because they're not offered from the website it would deem them not readily available and thus uninforceable in this case? Or am I clutching straws on that one.

Morty_007

i'd say that about wraps it up, especially the T&C. Nowhere does it say additional T&C's exist. ...do you have a receipt for the block payment? all the card shows is the prices and the lessons you have had (I'm not sure what the £ column means though to be honest! It looks like some sort of code...). Sorry, not trying to be difficult.

loztiggy

I would go see the CAB, and just run it all past them, then write a letter, stating the facts, I would say as no terms and conditions further implied on the card you have a good case. Send it recorded delivery, stating he has 14 days in which to issue a refund, or you will proceed with the small claims action, which the CAB think you have a good chance of succeeding in, and that will incur him further costs.

https://www.moneyclaim.gov.uk/web/mcol/welcome

HeatherH

Morty_007 wrote: »

i'd say that about wraps it up, especially the T&C. Nowhere does it say additional T&C's exist. ...do you have a receipt for the block payment? all the card shows is the prices and the lessons you have had (I'm not sure what the £ column means though to be honest! It looks like some sort of code...). Sorry, not trying to be difficult.

Thats ok, the £ column is basically (how many hours I've had) / (how many I have remaining)

and sadly i dont have the receipts

HeatherH

loztiggy wrote: »

I would go see the CAB, and just run it all past them, then write a letter, stating the facts, I would say as no terms and conditions further implied on the card you have a good case. Send it recorded delivery, stating he has 14 days in which to issue a refund, or you will proceed with the small claims action, which the CAB think you have a good chance of succeeding in, and that will incur him further costs.

https://www.moneyclaim.gov.uk/web/mcol/welcome

Thanks Loztiggy

I'll make an appointment or drop in to the CAB it'll make a nice distraction from more revision lol. I think I've got a strong case too, so hopefully CAB will agree. As I say, I've done the whole bank charges thing, so luckily it's pretty similar with the letter before action thing and going through MCOL.

loztiggy

most will accept not to go to court, and pay up, as having a judgement entered against them wouldnt look too good....

HeatherH

loztiggy wrote: »

most will accept not to go to court, and pay up, as having a judgement entered against them wouldnt look too good....

I hope so, but he seems pretty ignorant of how far i'm willing to go.

Morty_007

How much do you intend to ask for back? It's not going to be easy to put a figure on it as was said earlier so might be worth working othat out before you go to CAB. I can't imagine you will want to be awarded the remaining lessons!

HeatherH

Lol, yeah I can't see myself driving with him now, as he wants nothing to do with me... I feel so unloved lol well you can't say I didn't ask haha. I just want the remaining money, which is £85.50 I'm not a greedy person, I just don't like it when people try to take others for a ride.