Driving Lessons Refund?

HeatherH

Thanks Phoodless
As I'm already booked up with lessons with another company up until my test, this is why I thought I'd ask him to put the funds towards the pass plus course he does, and then I'd top up the rest of the fee.

Basically he seems to be refusing the pass plus offer made, and I still haven't seen these terms and conditions he speaks of, and to be honest, I don't think I can trust him to not put an extra clause in to cover himself if I ask for a copy.

HeatherH

Ok another update, after talking it over with a few people. I've decided to attempt a refund, no harm in trying is there.
I've replied to his email basically asking for a copy of his so called terms and conditions, and saying that as he has chosen not to grant me owed lessons towards the pass plus that I am forced to ask for a refund. If he chooses to ignore or refuse this request, I've decided to make a complaint against him with the DSA and ADI

pinkshoes

HeatherH wrote: »

Ok another update, after talking it over with a few people. I've decided to attempt a refund, no harm in trying is there.
I've replied to his email basically asking for a copy of his so called terms and conditions, and saying that as he has chosen not to grant me owed lessons towards the pass plus that I am forced to ask for a refund. If he chooses to ignore or refuse this request, I've decided to make a complaint against him with the DSA and ADI

I think this is the correct course of action! If there is nothing about a "use by" date on the web site, then you are owed either 4.5 hours of lessons, or a refund.

Don't waffle too much in your letter. Be direct and to the point, but polite.

HeatherH

pinkshoes wrote: »

I think this is the correct course of action! If there is nothing about a "use by" date on the web site, then you are owed either 4.5 hours of lessons, or a refund.

Don't waffle too much in your letter. Be direct and to the point, but polite.

I'm waiting for a reply from him still. but I've got my degree exams for the next two week, so I will be waiting to deal with it then as I'm under enough stress. Luckily one of my uni collegues dad is a solicitor, so I'm hoping he can advise me a little bit.

I've written an email to the ADI (their phone line keeps saying it's busy) explaining the whole situation and asking them to advise. Hopefully I'll get a reply this month, would've waited to put it in writing and posted it, but I just wanted to get it off my chest and sent! lol.

From previous experience of law and bank charges (not a lot of knowledge but it may help) I'm thinking if he refuses to refund, maybe I could use Money Claim online, or is that too big for this situation? I've also gone through 9 months of the stressful complaints procedure with Npower before, so hoping it'll be along those line.

Thanks again

pinkshoes

Moneyclaim online would be fine, but you'd have to send him a "letter before action" first, giving him say 14 days from receipt of letter (send recorded) to pay the money owed, or you'll have to take him to court to retrieve the money. Say that due to his previous correspondence, you no longer wish to take lessons with him, thus would like a refund.

aheaton46

Book a lesson with the time you've got left then crash his car. That'll teach him.

HeatherH

aheaton46 wrote: »

Book a lesson with the time you've got left then crash his car. That'll teach him.

Lol if only...

Freddie_Snowbits

pinkshoes wrote: »

Moneyclaim online would be fine, but you'd have to send him a "letter before action" first, giving him say 14 days from receipt of letter (send recorded) to pay the money owed, or you'll have to take him to court to retrieve the money. Say that due to his previous correspondence, you no longer wish to take lessons with him, thus would like a refund.

No need for that, me mates in the DnD will get OP her money back no problem.

No wait, we would prefer that possibly OP would be better off not driving in the end, if her lessons are anything to go by.

HeatherH

Any help on getting my money back will be greatfully appreciated.

I'm currently a lot happier with the company I'm driving with now, and I'd prefer to pay her any money I get back, rather than having to deal with my old instructor again (other names now come to mind, but I must refrain lol)

PS, I take it you're not refering to dungeons and dragons DnD...

wealdroam

HeatherH wrote: »

PS, I take it you're not refering to dungeons and dragons DnD...

DnD = Dog and Duck