Tesco misprice discussion area part 10

Ole1973

(reposting, as it seems to have been missed, and partly goes to explain what I meant when I said shocked and appauled to find i was overcharged again. Which I have since been brought up on, or asked about! lol)

Also, why is it that store managers choose not to give r&r sometimes EVEN WHEN it is as clear as night and day, that what happened was a mistake.

And why are the managers often so poorly trained (or employ their training poorly) when it comes to customer relations?

By the two seperate managers I spoke to today, the following happened :

1. THE non-food manager told me "How do I know who put the signs up, they were meant to have been taken down, it could have been any customer who brought them from another store and put them up there" - clearly suggesting I HAD done so .... otherwise why would somebody bring them in, if not to use them themselves!

2. He also said, "I am not going to give you the console for free if that's what your after, no way!". "Any GENUINE customer would think they were getting a free £40 game and be VERY happy and leave it at that. You are clearly trying to take advantage. A GENUINE customer wouldn't do that" !!!!!!!!!!!!!!!!

3. THE female DUTY manager was brought to see me at my request, and I saw her getting a briefing from the gentleman manager for a short while before coming out to see me. When she did arrive she had a CONSTANT smirk despite my obvious annoyance at the way I had been treated, which I expressed to her aswell, which she failed to apologise for at all .... she instead said "well I wasn't there when he said that, so I don't know what he said" .... I WAS TELLING HER WHAT HE SAID !!!!

4. Eventually I accepted that she wouldn't budge, despite her terrible failure to offer a proper explanation for going against the policy, (all the while with a ridiculous smirk on her face). And I requested that she put down on paper her briefest explanation of why I hadn't been issued r&r, so that I knew what to tell head office on Monday, which she refused to do, despite me asking her to be so kind as to do me that, having wasted a good hour of my day since collecting the item to leaving the store. She refused. So I asked her to give me her name and position at the store, which she did verbally, and I asked for it on paper, she went for a scrap of paper to write it on, and I requested it on a clean sheet of paper please. So without a word she turned to go into the staff office, and a minute later one of her staff members returned with her name on a bit of paper. I told him to tell her I found it incredibly rude that she didn't come back out with it herself.

Despite the fact that the !!!! up meant I should be allowed a SECOND refund on an xbox, which would obviously be nice, I still feel really !!!!!! off at the way I was treated, AND the fact that Tesco are clearly still not able to price good in accordance with trading standards regulations and are therefore ripping off thousands of customers every week, without them knowing it. It really is a disgrace.

georgiac

MyUserNamesTaken wrote:

Seriously, Tesco is in trouble with this. It was a known problem which Tesco has failed to rectify, leading to Tesco Stores Ltd knowingly overcharging quite a few customers. TS would have a field day with Tesco. £2k fine for each overcharge that happened after the company became aware of the problems....it would cost them more in fines than it would by simply giving the consoles away to the overcharged customers.

Oh, and then you've got the BAD PUBLICITY!

I think this would make interesting reading in most national newspapers, should HO fail to comply with their own policy, having already admitted their mistakes.

Imagine the story. TESCO give away thousands of XBoxes, I din't get one, is it because I is MSe'er!

Sleep easy everyone, Kevin and Joanne and their drafted in team will make everyone feel better tomorrow ( I hope!)

MyUserNamesTaken

wlfc1 wrote:

will pm with my view

okie dokie

itscheapandiwantit

Ole1973 wrote:

(reposting, as it seems to have been missed, and partly goes to explain what I meant when I said shocked and appauled to find i was overcharged again. Which I have since been brought up on, or asked about! lol)

Also, why is it that store managers choose not to give r&r sometimes EVEN WHEN it is as clear as night and day, that what happened was a mistake.

And why are the managers often so poorly trained (or employ their training poorly) when it comes to customer relations?

.

There is a train of thought on here that leads some of us to believe that managers are trained to avoid r&r at all costs - saves a few quid for Mr T :rolleyes:

itscheapandiwantit

georgiac wrote:

Sleep easy everyone, Kevin and Joanne and their drafted in team will make everyone feel better tomorrow ( I hope!)

I do hope Kevin and Joanne have had a relaxing weekend cos they might be a little busy tomorrow :rotfl:

wlfc1

itscheapandiwantit wrote:

I do hope Kevin and Joanne have had a relaxing weekend cos they might be a little busy tomorrow :rotfl:

Would you suggest that anyone has claim should ask for them personally?, if so, how would they have known who was dealing with these claims unless they use this site ?

itscheapandiwantit

wlfc1 wrote:

Would you suggest that anyone has claim should ask for them personally?, if so, how would they have known who was dealing with these claims unless they use this site ?

I would suggest speaking to whoever answers the phone and if they are unhelpful ask to speak to whoever is dealing with this mess because you are sure somebody at HO knows about it

306NOTOUT

itscheapandiwantit wrote:

I would suggest speaking to whoever answers the phone and if they are unhelpful ask to speak to whoever is dealing with this mess because you are sure somebody at HO knows about it

Or ask for them and say you were told by another member of CS at HO that they were dealing with it but you got cut off when they tried to transfer you.

MyUserNamesTaken

I phoned up CS for a friend yesterday and was given three names by the CS rep for the people who were dealing with this:

Joanne Leith
Kevin Kelly
Leslie Mcrae

She told me the names, but said they would not be in on Monday.


So, there's your answer. You can ask by name because a CS told you on Saturday that you'd need to speak to one of those three people, as they were dealing with this issue. Say that you were told it is a known issue.

wlfc1

MyUserNamesTaken wrote:

I phoned up CS for a friend yesterday and was given three names by the CS rep for the people who were dealing with this:

Joanne Leith
Kevin Kelly
Leslie Mcrae

She told me the names, but said they would not be in on Monday.


So, there's your answer. You can ask by name because a CS told you on Saturday that you'd need to speak to one of those three people, as they were dealing with this issue. Say that you were told it is a known issue.

Excellent advice !!