Tesco misprice discussion area part 10

bassman

dobbadobbs wrote:

After endless reading i am still not sure whether i'm eligible for an r and r.



i've just been in my local tesco to notice 'just cause' is the game of the week on 360 - and the offer still stands on the shelf in a yellow border stating that its 20 off a console when bought with game of the week, expiry date 28th sept.

my question is - do i take the console through the checkout - if it shows no discount - take it to customer services and give them the consumer protection act speal?

does anyone know if this deal is eligible without me going through checkout?

many thanks in advance, apologies, as the penny hasn't quite dropped yet.

You might be too late, Tesco may have corrected the error by now.....but in all circumstances, you must buy the console and appropriate game at the tills....if the discount comes off....you take it back a day or so later.....If the discount doesnt come off, (say nothing) and you take it straight to CS....wait for them to give you your console, then tell them youve been overcharged.

Let them take you to the offer sign....and wait for what they offer, if they give you a full refund....great,

if they offer you a refund on the game, then you have to tell them that it says £20 off the Xbox....and as its a combined package...you should under the policy on the blue board have a full refund...

if they refuse, ask to phone HO, using their phone, Tell your story, and you should get a full RnR......

Coupon-mad

bassman wrote:

Ive never heard of this.....has anyone else had experience of local GOTW, going against the national GOTW...

bassman are you serious or winding us up? The post simply meant that a particular store had an out-of-date POS on display (in other words, according to that store Brain Training - or whatever - was the GOTW, but the till knew better for once!).

wlfc1

chloejane wrote:

Hi im very sorry if its the wrong place but am not sure where is the right place to post, my question is i ordered 3 cases of wine last monday to be delivered on sunday, recieved a phone call from cs saying delivery van had broken down they could not make the 10-12 slot could they deliver in the next one, i agreed as not really doing anything, then about 2ish get another call from cs saying problems with lifting ramps etc cant get the order out to me can they deliver on monday, i said no as we were all out agreed to have delivery this evening between 7-11 which was a bit of an odd time but again im in so no worries but nothing has turned up, no phone call etc whats the best plan of action? advice please? thanks chloe.

either reschedule or cancel order

powerful_Rogue

bassman wrote:

Has your partner at least told the shop she has been overcharged......As HO may think it odd if she hasnt,

When I phoned up HO the conversation went like this:

HO - Tesco customer service, how can I help?
ME - Hi, Ive just purchased a sony psp with the game of the week and the £10 discount hasnt applied to my receipt.
HO - Im sorry to hear that, were getting a lot of these at the moment along with the xbox and ds. We have two members of staff purly dealing with this. Please hold the line and I will transfer you call.


Staff - Hi, my name is XXX, how can I help?
Me - Hi, just purchased a sony psp with tekken from your XXX store and the £10 discount advertised hasnt been applied.
Staff - The xxx store, right. Can you email me a copy of your receipt and I will investigate this and get back to you.
Me - Certainly
Staff - My email address is XXX@tesco.co.uk - Just email the receipt and I will be in touch
Me - Thank you , I will send that off you you now.


Personally, I couldnt beleive how easy the conversation was. I was also shocked that tesco had two members of staff at HO just dealing with the console deal refunds.

I wasnt asked at any point if I had taken the item back to the store.

ben500

chloejane wrote:

Hi im very sorry if its the wrong place but am not sure where is the right place to post, my question is i ordered 3 cases of wine last monday to be delivered on sunday, recieved a phone call from cs saying delivery van had broken down they could not make the 10-12 slot could they deliver in the next one, i agreed as not really doing anything, then about 2ish get another call from cs saying problems with lifting ramps etc cant get the order out to me can they deliver on monday, i said no as we were all out agreed to have delivery this evening between 7-11 which was a bit of an odd time but again im in so no worries but nothing has turned up, no phone call etc whats the best plan of action? advice please? thanks chloe.

Call customer service (NOT THE LOCAL STORE) and relate the tale to them once finished end with, "what can you do about this?" sit back and see what offer they come up with, I'd be looking for my order to be delivered at a specific time and date, with no delivery charge and some gift tokens for my inconvenience, I would say not less than fifteen pounds irrespective of how small your order may be.

bassman

Clasics wrote:

Surely HO won't want to get involved unless the store has refused the R&R, anyway?

I think thats what i was trying to say.......cheers

wlfc1

ben500 wrote:

Call customer service (NOT THE LOCAL STORE) and relate the tale to them once finished end with, "what can you do about this?" sit back and see what offer they come up with, I'd be looking for my order to be delivered at a specific time and date, with no delivery charge and some gift tokens for my inconvenience, I would say not less than fifteen pounds irrespective of how small your order may be.

you've got no chance, I would be very surprised

bassman

powerful_Rogue wrote:

When I phoned up HO the conversation went like this:

HO - Tesco customer service, how can I help?
ME - Hi, Ive just purchased a sony psp with the game of the week and the £10 discount hasnt applied to my receipt.
HO - Im sorry to hear that, were getting a lot of these at the moment along with the xbox and ds. We have two members of staff purly dealing with this. Please hold the line and I will transfer you call.


Staff - Hi, my name is XXX, how can I help?
Me - Hi, just purchased a sony psp with tekken from your XXX store and the £10 discount advertised hasnt been applied.
Staff - The xxx store, right. Can you email me a copy of your receipt and I will investigate this and get back to you.
Me - Certainly
Staff - My email address is XXX@tesco.co.uk - Just email the receipt and I will be in touch
Me - Thank you , I will send that off you you now.


Personally, I couldnt beleive how easy the conversation was. I was also shocked that tesco had two members of staff at HO just dealing with the console deal refunds.

I wasnt asked at any point if I had taken the item back to the store.

Yes Kevan and Joanne are the people to talk to...

ben500

wlfc1 wrote:

you've got no chance, I would be very surprised

Well if you lived in my world you'd be surprised on a regular basis. but then again if you know better go order yourself three cases and see what you come up with.

As for no chance, last scenario for me of this nature resulted in £20 card for a £17.00 order, over to you.

wlfc1

ben500 wrote:

Well if you lived in my world you'd be surprised on a regular basis. but then again if you know better go order yourself three cases and see what you come up with.

As for no chance, last scenario for me of this nature resulted in £20 card for a £17.00 order, over to you.

From experience, I wouldn't have any food delivered by home shopping of any major supermarket.

re your £20, you are obviously very good at this