Consumer Rights: MSE Article discussion (DO NOT ASK CONSUMER QUESTIONS HERE)

albufeira

I was wondering if anyone else is having problems with this web company?I bought a slendertone ladies belt from them which came in a male belt box with a"female" label stuck over it.It has never worked and despite ringing ( its always an answering machine)& e.mailing endless times no-one has come back to me at any time.Has anyone had similar experience?

wealdroam

albufeira wrote: »

I was wondering if anyone else is having problems with this web company?I bought a slendertone ladies belt from them which came in a male belt box with a"female" label stuck over it.It has never worked and despite ringing ( its always an answering machine)& e.mailing endless times no-one has come back to me at any time.Has anyone had similar experience?

Write them a real letter, recorded delivery...

[FONT=Arial, Helvetica, sans-serif][SIZE=+1]LatestGreatest.co.uk Ltd
Office 12
1162 Stratford Road
Birmingham
B28 8AF[/SIZE][/FONT]

Tell them your problem and what you expect them to do about it.

malinky

Shopkeepers also have a really difficult time with unreasonable customers.
A woman wanted some fish food for her outdoor pond from our Pet shop, we spent over 20 minuites discussing her needs and recommended a food at £1.20, whch she purchased.
About 30 min later she returned in a rage and demanded her money back, we asked what was wrong? and she said that (for some reason best known to herself) she had been to the other Pet shop (our competition) and that they had said that the food we had sold her was rubbish!
Well of course they would say that! they are not going to tell the woman that she should always buy from us.
As there was nothing wrong with the item we refused a refund.
The woman then became what you could only describe as hysterical in front of other customers and was shouting and crying, she eventually left the shop shouting abuse.
A short while later a Police constable in flak jacket entered the shop and accused us of "Ripping off" old ladiies ( this OLD lady was about 56) He said that she was in a terrible state in the Police station!
A few days later Trading Standard officers entered our shop stating that they were investigating a complaint about Fish food.
Another incident that comes to mind is when a man bought a `Whistling Kettle` from our hardware shop and later that afternoon brought back a blackened object stating that he had left it on the stove and it had burned a hole in the bottom, and he wanted his money back! an incident that lead to our staff being threatened and abused by various members of his family
SO...please be patient with the Shopkeeper he is trying to do his best.

kellymcd

HOPEFULLY A GOOD RESULT FROM ARGOS.:rotfl:

Bought my son a Ben 10 scooter from Argos in December 2009-March 2010 he was scootering along & the front wheel fell off. Some how the screws had un-done themselves. I couldn't fix it because 1 of the screws had been lost in the street.:eek: Scooter ended up in the my garage.
So I then went to Argos & bought him another scooter. This time costing £45.00-50.00 because he wanted a different one.
Anyway, with this scooter I made sure I checked for loose screws before he went out to use it. I did this almost everytime it was going to be used.
Then what happens the screws un-did themselves, front wheel came off, lost a screw and I was not a happy bunny.

With 2 scooters now out of action I wrote to Argos, the store I bought them from explained what had happened as above and added I still had the box as proof of purchase for the second scooter.
I stated the Sale of Goods Act 1979 and the scooter was not fit for its purpose and the quality was poor.
Posted letter 26th Aug 10 and had a reply today 31st Aug 10 asking me to bring the last scooter into the store...

I will do this today and let you know what happens.:rotfl:

kellymcd

As with the scooter complaint I have also complained about our playstation 3 console. Bought in March 2007, one of the first to buy from a store.
Two months ago out of the blue the PS3 stops working.
It has what gamers call The Yellow Light of Death!!. Meaning the PS3 is no longing working.
At £425.00 it wasn't cheap.
It was also meant to be "An investment gamers will enjoy for many many years to come". This is not the case.

Sent letter to the store stating Sale Of Goods Act 1979 and waiting a reply...............Asked the store to reply within 14 days......I will up-date when I get a reply

jgriggle

oliverhale wrote: »

I have a generic question.

If something does not lasted a reasonable amount of time (SAD FART!), but the store say they will repair it, do you have a right to have a refund instead of the repair?

I'll elaborate on what I said before (It depends on what the item is, and how long you've had it - shops are entitled to reduce the refund they give you to allow for the use and enjoyment you've had from the item).

I work in retail myself so I'm pretty clued up on this.

Most shops will be very reasonable on things like this. If it's a £20 clock radio then they cost little to make. If it goes wrong under guarantee the retailer will just swap it or refund it, and return it to the manufacturer who will just bin it. This is the cheapest option all round.

If it was a £800 flatscreen TV, it's not something that the manufacturer will throw away which is why they'll want to repair it under guarantee. The retailer won't want to swap it or refund it as they will have lost what they paid for the TV (probably around £500).

If you insist on a refund, the shop will want to recoup some of their losses by offering you a partial refund. Otherwise you'll effectively have had free use of a TV for a year. They do this not to antagonise, but to reflect the fact that they'll either write off the TV, or to have it repaired, and then sell it cheaply as a repaired item.

Many people think that good customer service is to do exactly what the customer wants, when the customer wants it.

Any shop that did this would have lots of happy customers, but would go out of business within a week!

kimbalena

Hi can anyone help please?

I am in an ongoing correspondence with an "experience" company. We bought a comedy night experience which offered oxford as a venue. This was the only reason we bought it as it is somewhere we would like to go out. We then "registered" the experience to actovate it. Then when we tried to book they had removed oxford from the list of locations (I checked the orginal packaging and there was no small print as to what would happen if venues were discontinued).
I have written to customer services asking for a refund as they no longer offer what we purchased and have been repeatedly told we will not be given a refund and must go to a london venue as they deam that a "reasonable" distance to travel. I did try to point out to them I do not think it is up to them to decide what is reasonable as they have no idea as to our circumstances, but more importantly they offered something when we bought it and they no longer offer it.
Am I being unreasonable asking for a refund, what are my rights? I think it is simple that they dont offer what we paid for, but they say it;s very simple and we are not entitled to a refund and must take an alternative?
Thanks
Kim

oliverhale

jgriggle wrote: »

I'll elaborate on what I said before (It depends on what the item is, and how long you've had it - shops are entitled to reduce the refund they give you to allow for the use and enjoyment you've had from the item).

I work in retail myself so I'm pretty clued up on this.

Most shops will be very reasonable on things like this. If it's a £20 clock radio then they cost little to make. If it goes wrong under guarantee the retailer will just swap it or refund it, and return it to the manufacturer who will just bin it. This is the cheapest option all round.

If it was a £800 flatscreen TV, it's not something that the manufacturer will throw away which is why they'll want to repair it under guarantee. The retailer won't want to swap it or refund it as they will have lost what they paid for the TV (probably around £500).

If you insist on a refund, the shop will want to recoup some of their losses by offering you a partial refund. Otherwise you'll effectively have had free use of a TV for a year. They do this not to antagonise, but to reflect the fact that they'll either write off the TV, or to have it repaired, and then sell it cheaply as a repaired item.

Many people think that good customer service is to do exactly what the customer wants, when the customer wants it.

Any shop that did this would have lots of happy customers, but would go out of business within a week!

Thanks for the info.

In this case it was a second hand PS3 which broke within a month, has been repaired, and now has broken again after five weeks. I have been offered an exchange but they categorically refused to refund me. I have contacted head office to see if I can get anywhere with them, saying I would be willing to accept a reduction on the purchase price.

If unsuccessful I will have to accept the exchange, which is okay, but if previous performance is anything to go by, the new one will break too!

oliverhale

kellymcd wrote: »

As with the scooter complaint I have also complained about our playstation 3 console. Bought in March 2007, one of the first to buy from a store.
Two months ago out of the blue the PS3 stops working.
It has what gamers call The Yellow Light of Death!!. Meaning the PS3 is no longing working.
At £425.00 it wasn't cheap.
It was also meant to be "An investment gamers will enjoy for many many years to come". This is not the case.

Sent letter to the store stating Sale Of Goods Act 1979 and waiting a reply...............Asked the store to reply within 14 days......I will up-date when I get a reply

After more than 3 years, I am not sure you have much chance!

chocolate.orange_2

Can someone please help.

I bought a pair of tracksuit bottoms for my son from JD sports.They were £30 paid in cash. They were washed once and have an orange tinge to the fabric.Being light grey this shows up quite bad. I returned them to the store 2 weeks after purchase,due to distant issues and they said all they can do is send them to head office. Which i agreed too. Ive heard back today and they said ive not followed the correct washing instructions !! Which i am 100 % sure i did. ( I used to be a garment technologist,so know these are put on garments for reasons) After 2 phone calls today i am so cross. They have been returned back to the store ( which is 80 miles from my home) and not to me. So i have to collect them. Take them home and package them up to send them to customer services for a second inspection. They were very rude and told me that they have been inspected visually and have been washed incorrectly.The customer service man would not get someone to call me back to tell me how a visual inspection had been carried out. Eventually he said under artificial light. Which i am sure he isnt qualified to say,but thats by the by. All he kept saying was i have answered your question,if you dont like it you can contact trading standards or send it back for a second inspection. He was not interested that my contract was with JD store and so it was their responsibility to help me.. I also reminded him that surely customer services were there to help the customer.

Is there anyone who can advise me of my next move ? Im lost as what to do next.

Thankyou in advance