Lost 8 years of my kiddies lives :-(

Donnie

nearlyrich wrote: »

So does Acer but in both cases the base warranty does not include accidental damage it is an upgrade and in no case does a warrnty repair cover recovery of data. I was just pointing out that the OP could potentially get a new laptop if she had the accidental damage warranty but if she was hoping that the data would be out back on she would be disappointed. If a laptop is sent back to the service centre of any vendor they usually come back recovered to factory settings and they always stress they cannot guarantee data will be saved in the event of a warranty repair.;)

A bold statement, but quite wrong.

Toshiba 3 years Data Recovery service including Warranty Extension £50.

Maybe you can link to the ACER warranty that you mentioned.

ddoris

EIGHT YEARS of not burning any to dvd or cd???????????
There's someone asking now on this forum for recommended ext. h/drive - yes, ...For Backup!!

nearlyrich

Donnie wrote: »

A bold statement, but quite wrong.

Toshiba 3 years Data Recovery service including Warranty Extension £50.

Maybe you can link to the ACER warranty that you mentioned.

Donnie, the OP has an Acer laptop not a Toshiba and presumably no upgraded or extended warranty.

If the OP had bought a Toshiba laptop with the correct upgraded warranty she might have a chance of recovering the data using the warranty but she didn't and she can't change that decision now.

Acer do offer a warranty upgrade which includes accidental damage but they don't cover data recovery, and until you posted this I was not aware of any vendor who offered this....I hold my hand up

Just noticed thay also offer a recovery service using Freecomm Labs too at £29.99

http://www.acerdirect.co.uk/Data_Recovery_Service/page.asp

However this doesn't help the OP at all my main concern is she will be encouraged to send the laptop back under warranty and she will get back a repaired notebook with a new HDD and no data.

Even Toshiba don't guarantee to recover it but reading the small print they say they will do their best and will put any recovered data on a new HDD. A simple back up solution would also have been handy but again that's not happened and so we have to deal with the reality of the situation....

Donnie

nearlyrich wrote: »

Donnie, the OP has an.....

I did write that my comment was just an aside, in response to a statement that you made earlier.

sassy_one

Can't believe how much damage has been stated by the shop, think there trying to get extra busy!

Zanzibar

Hi,

As recommended in others posts I have used Ontrack - they are the best in my opinion but do charge at the upper end.

They do a free evaluation recovery (you pay £10 postage I think) - they take your disk and actually run the full recovery procedure and give you a list of files they have actually recovered. ie. so you are completely clear as to what you will get.

Then its up to you to pay or not. When I sent a laptop disk of photos about 2 years ago the quote was about £700.


I have used other companies - Fields comes to mind and they were useless. Charged £230 and returned a disk saying they couldn't retrieve anything. I didn't believe them and sent it on to Ontrack who retrieved 90% of the data.

Be aware some recovery companies just send the disks to another company to do for them and they take a referral cut. As mentioned by others a clean room and recovery hardware inst cheap and it can be a time consuming operation so there is no low cost professional solution here - unless, as I had happen recently, someone has a relative in a large company that has a contract with a recovery firm - they gave their disk to the IT dept and they sorted it.

Mashmallow

..............

pstones578

Mashmallow wrote: »

Yip...thanks for pointing out the obvious to me...I have been through it many times and asked myself the same question! If I could change it now...believe me I would. But sadly, I can't.

Hopefully lesson learnt. Will you get a burglar alarm after your house gets burgled and a car alarm after that gets broke into?

Just curious as your tolerance for risk seems quite high to me.

CharlieBilly

Just a thought you may be able to recover some pictures from your cameras media even stuff deleted obviously not all of the data you had on your pc but at least you might save some pictures

I assume you used a digital camera at some point in recent times

I am sure some others have also said to back up. Yes the horse has bolted etc but good time after this to get another usb hd and also back up to dvd's O keep two copies on dvdr and also on two pc's

Hope others learn from this

I am sure many of us have lost data at some point

Aiadi

pstones578 wrote: »

Hopefully lesson learnt. Will you get a burglar alarm after your house gets burgled and a car alarm after that gets broke into?

Just curious as your tolerance for risk seems quite high to me.

Gosh. You must be walking wearing a bullet-proof vest all the time. I appreciate the need to emphasise the importance of backing up as the message always seems hard to get through but be gentle on the poor OP.