Anyone booked a hotel with this crowd?

jammin_2

jammin wrote: »

Yup, booking is definitely confirmed. I just called WCT on +18667038518 and spoke to an agent (outsourced).

I asked her to confirm my reservation, the price and whether or not it can be cancelled.

She said:

Room price: S$224.00 (S$28 x 8 nights).

Tax (she put me on hold to call the hotel to confirm the tax rate) @ 17%, so S$38.08.

TOTAL: S$262.08 to pay to hotel.

The agent also said I've already paid US$15.00 fee at the time of booking. I didn't know that, but not complaining.

Finally, she said the reservation cannot be cancelled - as "it has already been passed to the hotel who have confirmed the booking with me on the phone just now".

(me thinks "cannot be cancelled" means "cannot be cancelled by customer" and hotel may still cancel if they cotton on)..

Still, the proof shall be in the pudding.

Just received two emails, one from WTC, one from Concorde Hotel Singapore - both in reply to my emails to them:

Dear [jammin],

Thank you for making your travel arrangements with Travel Reservations Center and for giving us the opportunity to address this matter pertaining to:

Confirmation Number: [edited]
Guest Name: [jammin]
Hotel Name: Concorde Hotel Singapore
Check-In Date: [edited]
Check-Out Date: [edited]

Please be advised that the reservation booked is not a prepaid rate, hence, you get to pay at the hotel at the time you check-in or check-out.

[edited]: 28.00 SGD
[edited]: 28.00 SGD
[edited]: 28.00 SGD
[edited]: 28.00 SGD
[edited]: 28.00 SGD
[edited]: 28.00 SGD
[edited]: 28.00 SGD
[edited]: 28.00 SGD
Total: 224.00 SGD
Tax: 38.08 SGD
Total: 262.08 SGD (The amount that you need to pay at the hotel is 262.08 SGD).

Also note that there is a Service fees already charged on your credit card that was used to book the reservation, in the amount of 15.00 USD.

To answer your questions:
1. Is the rate confirmed?
Yes, the rates are confirmed and not subject to any changes.

2. Is the hotel entitled to increase the rate or total cost, or charge more than as quoted by you?
No, the property is not permitted to change the rates. They are bound to honor the confirmed rate plan.

3. How much is the total cost of my reservation please, including all charges?
Total cost including taxes is 262.08 SGD

If you need further assistance, please feel free to call or email us.

Sincerely,
Denziel
Travel Reservations Center
Phone No:-1-866-703-8518
Email:- [EMAIL="customerservice@wctravel.com"]customerservice@wctravel.com[/EMAIL] // Fax: 1-866- 797- 7985

Dear [jammin],





Greeting From Concorde Hotel Singapore !



Many thanks for your email.



We are pleased to reconfirm your reservation arriving on [x]-[x] Oct 2010.





Thanks.



Regards,

Rose Kamal

Reservation Officer

Reservations Department

Local Toll Free : 1800 734 3639 | Direct: +65 6739 8303 / 8304 / 8305 / 8308 | Fax: +65 6732 0540

Email: [EMAIL="reservations.chs@concorde.net"]reservations.chs@concorde.net[/EMAIL]



CONCORDE HOTEL SINGAPORE
100 Orchard Road, Singapore 238840
singapore.concordehotelsresorts.com


Enquiry: Hi there, please could you confirm that you have my reservation? Confirmation Number: [edited]. Thank you.

babyfruitella

Looks promising so far then. Fingers crossed for you!

jammin_2

babyfruitella wrote: »

Looks promising so far then. Fingers crossed for you!

Thanks. Will post back late October and let you know.