Vent - SelectSpecs

LisbonLaura

jmle101 wrote: »

I actually signed up to this site specifically to complain about selectspecs,

Really? So why did you wait over 3 years before posting?

jmle101

Thanks. Order numbers are 168572 and 178566.

Nice to know people on this forum are here to support each other with their problems!

SelectSpecs_company_representative

Hi jmle101,

I've checked this and it looks like your original order is still on it's way to you according to the Royal Mail tracking, very strange as most recorded items arrive with the customer within 1-3 days. The 25 days before you can contact us regarding a missing delivery is because 9 times out of 10 the item will arrive within this time period and we can't take any action with Royal Mail until after this time.

I can see we've already processed a replacement order for you which will be completed shortly. It is highly likely that your original order will either be returned here or will arrive with you after it has worked its way through the postal system.

jmle101

Thanks for your help.

Only issue is I've been waiting since 17th of April for the glasses and it's going to take another 2-3 weeks to get them. Meaning I'll have waited 3 months for glasses sent from the UK!

I've had to buy another replacement pair in the meantime otherwise I'd be blind!

I appreciate the post issue, but your terms (where its considered reasonable to have to wait 3 months for a prescription item if one is lost in the post) and unhelpful customer service responses on the ticker system when I've asked for a refund (because I need a pair of glasses to see and have had to buy a replacement pair from somewhere else in the meantime) have put me off using SelectSpecs in the future.

Either using a better postal system (special delivery instead or recorded delivery) that tracks items at each stage, or an acceptance that your terms, i.e. waiting 3 months for delivery, (which includes the 25 working day policy for lost items) are not reasonable, would be a huge start.


To all those forum members who called me a liar because of my lack of posts, shame on you.

gordikin

Nobody called you a liar. You said you only signed up to this site to complain about Selectspecs. You signed up to MSE in Oct 2007, which is way before you ordered from Selectspecs.

hollydays

Overall,I read: cheap glasses,which are ok. I may order a pair,as spares.I'm not in a hurry.

jmle101

gordikin wrote: »

Nobody called you a liar. You said you only signed up to this site to complain about Selectspecs. You signed up to MSE in Oct 2007, which is way before you ordered from Selectspecs.

"jmle101. Joined 2007. Makes first post 2011, & it's a rant? - I don't believe a word of it."

What do you call this comment then? Suggest you read all the posts first before commenting gordikin.

hollydays

But you did say you signed up just to complain about them,and it was 2007..

gordikin

jmle101 wrote: »

"jmle101. Joined 2007. Makes first post 2011, & it's a rant? - I don't believe a word of it."

What do you call this comment then? Suggest you read all the posts first before commenting gordikin.

You signed up to MSE in Oct 2007. You didn't order from Selectspecs until April of this year. You said you only signed up to this site specifically to complain about Selectspecs. Something's not right there.

Is it any wonder anybody would have difficulty believing what you say?

I repeat, nobody has called you a liar.

If_it_can_go_wrong

hollydays wrote: »

Overall,I read: cheap glasses,which are ok. I may order a pair,as spares.I'm not in a hurry.

Be sure to let us know how you go on won't you?