Nice John Lewis TV I ordered has been reduced in price by £50 Update

catmc

We truly believe Never Knowingly Undersold is as important today as it was when we introduced it over 85 years ago. After all, value is something that should last a lifetime.

vyle

catmc wrote: »

We truly believe Never Knowingly Undersold is as important today as it was when we introduced it over 85 years ago. After all, value is something that should last a lifetime.

Well, in this case, 28 days :P

Keep forgetting 4 weeks is 28 not 30 days...

oldagetraveller

catmc wrote: »

We truly believe Never Knowingly Undersold is as important today as it was when we introduced it over 85 years ago. After all, value is something that should last a lifetime.

In my experience they don't always honour this pledge though.:(

vyle

oldagetraveller wrote: »

In my experience they don't always honour this pledge though.:(

Depends if it's the same item, in stock, advertised at that price in a real shop and at that price when the undersales team go to look at it.

Marcusp

After emailing JL I have had a refund of £50

simax

In my opinion this is wrong.

If you buy something, you pay the price agreed.

Sure, before you get the item delivered the price may go down by £50.

It may also go UP by £50.

If it went up, would you contact them to pay the difference?

No. Thought not.

So why should they do it the other way around?

It's a fact of life, live with it.

fozmcfc

Whilst it might not be the customers right to have it at the reduced price, it is very good customer service from John Lewis to honour the reduced price.

The OP surely could have just refused delivery or sent it back within 14 days for a refund anyway, under the distance selling regulations. John Lewis would have ending up losing a customer purchase. John Lewis are willing to sell it at the reduced price now anyway, so why not offer the customer the cheaper price and keep the customer.

st999

In my opinion this is wrong.

Some people are never happy.

It is all about keeping the customer happy so they will get repeat business.

I am thinking of buying a new TV and will certainly consider buying it from John Lewis now

wealdroam

st999 wrote: »

I am thinking of buying a new TV and will certainly consider buying it from John Lewis now

And also, don't forget...

John Lewis give a five year guarantee on all televisions they sell.

hollydays

The other great thing with john lewis is you get a 5 year guarentee on your telly-we just got a new one through them.sorry-didnt read previous post.