Filthy & Disgusting Hotel

WhiteHorse

Yes, screw them good on tripadvisor.

Apples2

I think it is a bit cheeky demanding a full refund after the event.

Maybe if you had kicked up a stink at the time but stayed "under protest" due to time constraints, I think you would have had a stronger case.

I think a suitable review of the place is enough. £75 isn't the earth in the context of decent hotels

BUT.... we wanna see the pictures!!!

pinkshoes

I would post an accurate review on trip advisor and make sure you put the photos on too! Most people do review hotels before staying in them, so a review will no doubt do them more than £75 harm!

Keep to the facts in the review though, and try not to over-exaggerate! The photos will speak for themselves!

Sandoval

fluffnutter wrote: »

That's really tickled me! Of the tens of thousands of B&Bs in the country I love the possibility that, purely by chance, it could have been the same place! It's like when you go to the States... "Where are you from?"..."London"...."Ooh, I know someone from London. Dave. Do you know him?".... :rotfl:

This is pretty good...

PinkLipgloss

I agree with the others - write an honest review with photos!

Several years ago I booked a hotel in London for one night (had an early morning interview to attend). I specifically booked non smoking and when I entered my room there was a literally a mist of smoke. It stank AND the windows would not even open! When I complained I was basically told (by the manager), "tough - that's the only room we have left" I persisted to complain in a calm manner at the reception desk (in front of other customers) and a non-smoking room 'magically' became available.

The new room didn't have a haze of smoke however the window only opened approximately 1cm and the water from the sink was constantly dangerously hot (no cold water!). I could not therefore use the sink. The general cleanliness was not up to standard either. It was late, I had an interview to attend early the next morning, so I lived with it.

When I got home I wrote an honest account of my experience on "laterooms.com" and a couple of days later, I got an email from late rooms to say they had investigated my complaint, found the hotel wholly at fault, and, as such, removed them from their listings! I have no doubt this would have had a significant impact on the hotels business so I was delighted!

Torby

photographic proof is the way to go....a picture says a thousand words....

andyrules

PinkLipgloss wrote: »

I agree with the others - write an honest review with photos!

Several years ago I booked a hotel in London for one night (had an early morning interview to attend). I specifically booked non smoking and when I entered my room there was a literally a mist of smoke. It stank AND the windows would not even open! When I complained I was basically told (by the manager), "tough - that's the only room we have left" I persisted to complain in a calm manner at the reception desk (in front of other customers) and a non-smoking room 'magically' became available.

The new room didn't have a haze of smoke however the window only opened approximately 1cm and the water from the sink was constantly dangerously hot (no cold water!). I could not therefore use the sink. The general cleanliness was not up to standard either. It was late, I had an interview to attend early the next morning, so I lived with it.

When I got home I wrote an honest account of my experience on "laterooms.com" and a couple of days later, I got an email from late rooms to say they had investigated my complaint, found the hotel wholly at fault, and, as such, removed them from their listings! I have no doubt this would have had a significant impact on the hotels business so I was delighted!

I always complain if I get a room with even a whiff of smoke. I either get moved or refunded.

PinkLipgloss

andyrules wrote: »

I always complain if I get a room with even a whiff of smoke. I either get moved or refunded.

Agreed. Smoke (particularly stale smoke) is one of my pet hates - totally disgusting!

skhwoody

Apples2 wrote: »

I think it is a bit cheeky demanding a full refund after the event.

Maybe if you had kicked up a stink at the time but stayed "under protest" due to time constraints, I think you would have had a stronger case.

I think a suitable review of the place is enough. £75 isn't the earth in the context of decent hotels

BUT.... we wanna see the pictures!!!

I was not wanting anything other than to register my displeasure of the room, however once the manager began to correspond with lies and a tone which was dismissive and quite aggressive, i then felt i had to respond in kind.

blue_monkey_2

fluffnutter wrote: »

That's really tickled me! Of the tens of thousands of B&Bs in the country I love the possibility that, purely by chance, it could have been the same place! It's like when you go to the States... "Where are you from?"..."London"...."Ooh, I know someone from London. Dave. Do you know him?".... :rotfl:

We live in a little country village and went to stay on a small working farm/B&B in Cornwall last year, there were 2 other families there. One of them knew my neighbour. :rotfl: